Hotel berhampiran Al-Andalus Garden, Jeddah

Very friendly, welcomeing, helpful and professional staff. This hotel has got great potential to be a good 4* hotel. I like that there was a Sauidi coffee to try for free when you enter the hotel with some delicious dates. Room was big and clean. Breakfast OK. Swimming pool and Gym OK- there are separate days for men and other days for women. Location is a bit far from centre 15 min by car. Afew things should be looked at: I have booked a nonsmoking room. Check-in was quick but I was given a smoking room with no working telephone nor working air-conditioning. I went down stairs and receptionist did her best to find a nonsmoking one. But, I had to check in too late and around 16:10 I managed to get into my room. There were no towels in room and I had again to chase this. Telephone did not work again and this didn't bother me. Cleaning room: cleaner did not come during my three nights stay but this was a big deal for me.

الغرفه رائعه ورائحتها جميله ونظيفه الاستقبال كان رائع وهادي ولطيف من البنت الي في الاستقبال المطعم الاكل لذيذ ومتعدد الاصناف والفريق في المطعم ممتاز واخص روابي الزهراني طلبت منها قهوة عربية وفي الحال لبت الطلب لها منا كل الشكر ولفريقها الرائع الا كان مزعج الموسيقى في الاستقبال طلبنا يخفضون الصوت لكن بدون اجابه في المطعم ماقصروا خفضو الصوت لهم منا كل الشكر والتقدير

房間性價比很高，入住當天剛好碰見老闆，老闆人非常好，一共訂了3間房，其中兩間給我換成家庭套房，價格也沒有提高，續住也一樣的價格，下次去吉達還會訂這個賓館

Bilik ini lebih sesuai untuk pasangan dengan anak-anak, tempat tidurnya lebih besar, dan ada tempat tidur sofa, yang dapat diagihkan dengan sewajarnya, bilik gaya hotel bersih, sarapannya enak, pengangkutan ke tempat-tempat menarik lebih mudah, dan harganya tinggi

Good place but they dint change the blanket and pillow when we ask for room cleaning. the wifi internet is good. more improvement is needed.

3 days stay. The hotel is good and clean Reception service lost our bags after receiving them, but they were polite. Breakfast meals were good Room service was not as good as we expected. Car parking was available. The hotel is next to a car wash station and the sound of air compressors is annoying day and night. They contacted us after we left for feedback and promised to work on our feedback with a discount next time

After I stayed last time at this hotel and really enjoyed my time here so I decided to book again but unfortunately I had a rough time to check in as the guy in the front desk charge me again with the same amount of money that I payed at the application as he stated that the problem is the reservation didn’t show up in his screen and he didn’t apologise to me for the inconvenience I think it’s enough for me and I maim my decision not to stay here anymore

مكان رائع للاقامه......نظافه و حسن استقبال و هدوء..........سرعه في الاستجابه و خدمة الغرف اكثر من رائعه بصراحه يستحق الاقامه مره ثانيه ...... الرائحه في الفندق رائعه لكن في الدور الأرضي وقت الاكل الرائحه تكون قويه لو يهتمون في هالموضوع راح يكون كل شي اوك

We stayed here for a week during our business trip to Jeddah with our 9 year old son, and unfortunately had a really bad experience… We had requested a triple room when booking but upon check-in they had no record of this. They said they could send an extra bed up, so we accepted this and proceeded to our allocated room - Room 418. This turned out to be a small room with a linked door which made it even tricker to locate an extra bed. Housekeeping came within 30 minutes with the extra bed, which appeared good on first inspection - however was as hard as a board and totally unusable once made up and in place. The first night was spent with three of us in one bed which was far from ideal! The next day I complained about the bed, and they agreed to bring a mattress topper up to the room, which somewhat helped relieve this issue. The consequent nights we were all in our own beds thankfully. Throughout our entire stay we never once had housekeeping as standard. We had to request the room to be made up, and on nearly every day after a long day at work - we arrived back to a dirty, un made up room which was super frustrating. I raised this several times with management to no avail. Simply NOT good enough for this standard of hotel. On our penultimate night, the next door occupants decided to have a party (founding day) and we politely asked them to keep it quiet by knocking on their door, but they persisted. We asked reception several times for their help, but it fell on deaf ears. We finally got to sleep at 3am only to be woken up by reception calling our room at 5.30am to register complaint from said partygoers to us! We could not believe it. Our son was woken up and the whole following day was a nightmare. What hotel calls guests’ rooms at 5.30am in this manner?! CRAZY! On our last night the same partygoers continued their celebration, and we had to ask to switch rooms which the hotel did do in a swift manner. 2 hours sleep was all we got before our early flight home. Really disappointing experience from this hotel, and we will not be returning in a hurry. If you’re expecting a high quality, modern hotel with exemplary service - look elsewhere!!!