Hotel berhampiran Al Jamea Plaza, Jeddah

Overall hotel is very good and location is excellent as everything is nearby as convenient store - hyper market - laundry and bank as well But they need to improve on room service as there is bit language problem Overall stay -- 4/5 Thanks

I spent a weekend there during the month Of March. Hotel is nicely located - quiet district although it is hard sometimes to find a suitable car parking - hotel parking is full and same goes for the surrounding Room is spacious - I have booked an executive suite 2 bedrooms- it is perfectly suitable for a family of 4 Cozy Restaurant - matching with hotel size- breakfast buffet was included in the price. Variety is OK Lobby is a bit small, they have a fitness with a covered swimming pool - tiny one - Building apparently is old… furniture in rooms , lobby & restaurants are exhausted and need to be changed Overall the hotel with its prices & services is worth to stay I do recommend it for families I’ll come back again

We booked here after our tour company booked us into another “4” star hotel that was terrible. Booked with 10 mins notice - room was ready when we got there. Extremely happy with our decision to book address - hotel is modern, decent size rooms , Dead Sea products in the bathroom - extra large comfy bed - large buffet with omelette and pancake station. Gym wasn’t open as it was being renovated but not essential. About 5 mins walk from cornice and walking distance to many restaurants. Highly recommend if needing to stay in Jeddah with an exceptional 4 star hotel.

We stayed here for a week during our business trip to Jeddah with our 9 year old son, and unfortunately had a really bad experience… We had requested a triple room when booking but upon check-in they had no record of this. They said they could send an extra bed up, so we accepted this and proceeded to our allocated room - Room 418. This turned out to be a small room with a linked door which made it even tricker to locate an extra bed. Housekeeping came within 30 minutes with the extra bed, which appeared good on first inspection - however was as hard as a board and totally unusable once made up and in place. The first night was spent with three of us in one bed which was far from ideal! The next day I complained about the bed, and they agreed to bring a mattress topper up to the room, which somewhat helped relieve this issue. The consequent nights we were all in our own beds thankfully. Throughout our entire stay we never once had housekeeping as standard. We had to request the room to be made up, and on nearly every day after a long day at work - we arrived back to a dirty, un made up room which was super frustrating. I raised this several times with management to no avail. Simply NOT good enough for this standard of hotel. On our penultimate night, the next door occupants decided to have a party (founding day) and we politely asked them to keep it quiet by knocking on their door, but they persisted. We asked reception several times for their help, but it fell on deaf ears. We finally got to sleep at 3am only to be woken up by reception calling our room at 5.30am to register complaint from said partygoers to us! We could not believe it. Our son was woken up and the whole following day was a nightmare. What hotel calls guests’ rooms at 5.30am in this manner?! CRAZY! On our last night the same partygoers continued their celebration, and we had to ask to switch rooms which the hotel did do in a swift manner. 2 hours sleep was all we got before our early flight home. Really disappointing experience from this hotel, and we will not be returning in a hurry. If you’re expecting a high quality, modern hotel with exemplary service - look elsewhere!!!

This hotel was probably great 20 years ago. Now it is an exercise in frustration. Here’s a few examples of why: 1) The basic facilities are not reliable. In the first 3 nights of staying there, I had one boiling hot shower (no cold water) and two freezing cold showers (no hot water) 2) The wifi drops out all the time and you get a 1-2MB bandwidth which is a struggle if you’re doing video calls 3) The additional amenities like gym, pool, sauna etc are a mess. The jacuzzi and sauna have been abandoned from what I could tell. The gym has no air conditioning so once I was doing any exercise I was just pouring with sweat. It must be over 30 degrees in there 4) The service level is way off. I spent 25 minutes trying to buy a coffee from the coffee bar on ground floor. Four times I asked for someone to come and help. 3 times nothing, 4th time someone came, rattled around, and walked off again 5) The food is so poor. How you get basics like burgers and salads wrong is a mystery to me 6) There has been no investment in the place and, consequently, it is just tired. Dents, scratches, tattered flooring everywhere. Its honestly a bit sad to see This is from the Meridien chain, a well renowned brand. I am amazed that they are trusting a local operator to run a facility this poorly in their name. I booked the hotel basically because I assumed it must be OK because it was a Meridien but, honestly, the place is dreadful.

All praises for the lovely and caring staff. The establishment is perfectly clean, I had nothing to say back and the breakfast was top-notch. I'd definitly recommand this hotel to others and I look forward to come back !