Nayun Resort Yunyang Resort Hotel

The problem with this hotel is that there are just too many interns from the school! Out of 10 staffs probably 9 are interns! With that, the service is downright bad.. beside this, the room was in a very bad state too.. When we entered the room, there were water all over the place! (See photo) It was like someone had a shower in the room. We informed the front desk and an intern came with a mop.. unfortunately she was not efficient with it and I ended up cleaning the floor myself! The buffet at the restaurant was not much to be desired! During breakfast, as there were no more bread, we requested to have some bread.. Unfortunately, it took them more than 30 minutes to get the bread and by then we had leave.. understand the hotel wants to save costs by hiring students from the school but please train them well!! This is one of my worse stay in a hotel ever..

管家：雲玉小姐姐 提前就給我們介紹了各種活動和路線 消息基本也都是秒回哦 還提醒我們小火車時間幫我們提前預約啦🩷 慢慢吞吞小火車超級好看呀（但是真的就是慢慢吞吞呀）😆 風景空氣都超好 隨手拍都好看 還有各種好玩的項目 小朋友第一次嘗試了真人cs 玩上癮啦

非常適合親子出行的酒店，酒店設計感非常不錯，整個坐落在山崖邊依山而建，通體純白的建築從小溪對面馬路開過來非常矚目，進酒店除了接駁車還能預約小火車很有創意，酒店裡麪活動項目很多，把酒店溜達一圈都要好久，還有萌寵樂園玻璃棧道和温泉等項目兩天行程排的很滿，小朋友玩的非常開心，服務也非常不錯，特別是管家雲露全程提供非常貼心的服務，無微不至非常專業，希望下次有機會再來。

重點感受就是服務讓人很舒服，入住前就有專人聯繫加了微信，雲榮作為酒店管家，什麼事情和她溝通很方便，而且很多事情想在前面，不需要自己去溝通就提前辦好了，我們升級了房間，也主動小朋友早餐券也送了，這樣就讓人心裏比較舒服。服務人員態度都很好，主動和人打招呼，讓人舒心，酒店小火車，遊樂園很親子，小朋友比較喜歡。 小缺陷就是房間的空凈噪音較大，可以考慮更換。

整個度假村很大，活動特別多，大人小孩都有適合的活動。本來計劃住一晚，小朋友特別喜歡，又續住了一晚。這邊的管家服務也特別貼心，感謝雲依的熱情服務，幫忙升級房間和給小朋友加床。續住的時候房間緊張，管家雲依也幫助解決了。已經和朋友約好了等夏天再組團來一次，哈哈。

過年來度假的，訂完房就有雲若管家添加微信，發送停車場訊息等，以前坐過船check in 的，這次坐小火車，十分新穎，管家雲若告知了我們許多訊息，有問題也答覆很快，及時響應，以後暑假還會來的。