Acacia Village

My first stay, a week ago, was excellent—I booked an 80m² room with a pool view and received exactly what was advertised. A week later, I made the very same booking and received my confirmation from a lady called Dawa. So far, so good. However, upon arrival, they tried to place me in a cabin or cottage that 1) was not poolside, 2) was smaller and visibly more worn out than the room I stayed in before, and 3) had a terrible, mouldy, rotten smell. When I enquired about the room I had actually booked, I was told: "It is under renovation!" I am certain this is not how Acacia Resort typically conducts its business or treats its customers. This situation reflects blatant incompetence and negligence by the person who confirmed my initial booking but failed to inform me that the room was no longer available. A simple notification would have saved me the disappointment and wasted time - I travelled across the city for nothing and had to return home. My spoilt weekend doesn’t seem to count. The final straw was when the same person who made the erroneous booking (Dawa) asked me to "officially cancel my stay online via the booking app" - effectively expecting me to pay the full booking price for their mistake, despite not having a place to stay! Imagine the arrogance!

Splendid lodge that is an escape from the city. Green, calm, beautiful and simple. The food is fantastic and so is the staff. Shout outs to Maryland, Pleasestar, George and Peter Would stay there every visit. And great gym

Visited Juba as a tourist and had a wonderful stay at Acacia. Communication before my trip with the hotel was fast and excellent. They helped me with an invitation so I could obtain my E-visa. My room was perfect with a big bed with mosquito net, fridge, complimentary drinking water, included breakfast and a safe in the room. They arranged city tours and were happy to help with everything. Their restaurant serves food which is way above normal standard. Absolutely scrumptious. All staff were so nice and friendly. The area outside the hotel has several small shops and also an interesting market. It felt very safe to walk around on my own there. They also arrange alien registration and PCR tests. My test was done at the hotel and I got my result in an e-mail a few hours later. Reception printed it out for me. I don't like swimming but the pool sure looked amazing. Great gym and excellent wifi.