Extended Stay America Suites - Juneau - Shell Simmons Drive

還可以，離機場近

During my stay at the place, they supposedly clean the room twice a day. But in almost 2 weeks that I stayed, not once did they clean the room. Bad service.

This hotel has recently been updated. My room was very clean. The halls had new paint. The carpets were cleaned, and there was new flooring. The front door was locked with key-only access or the attendant opening it, which made the hotel feel more secure from the night creepers outside. For a 3-star hotel it is very, very nice thanks to the updates.

I’ve never been to a hotel that locked its guests out of the lobby, so this was super weird and awkward. Hotel smelled like animal pee, but this is often expected with pet friendly hotels. Staff was friendly enough but in my opinion dressed sloppy. The room was clean and beds comfy. Overall I guess you get what you pay for and this was not an expensive hotel. However, the thing that made me truly upset was that I specifically searched for and booked this hotel because it had a pool. When I booked it I was assured that the pool would be up and running by then. When I arrived it was not. My kids were upset. The lady at the desk was kind enough to google the hours of the public pool for me but it made no difference as the actual open swim times at the public pool are strange and did not fit our schedule and furthermore cost extra money. It would have been nice to at least get a discount or a heads up a couple weeks in advance or maybe help in transferring the reservation to another hotel that had a pool. Not a horrible hotel, but I will not stay here again.

No hot water so no shower, no breakfast or coffee available in the morning but I was charged full price for the room & full price for my pet. The bed only had 1 blanket & it was cold. No coffee or any amenities in the room at all. Sheets had so much starch on them that they were uncomfortable. Worst hotel experience!!

Rude desk clerk (both at check in and the next day), lobby smelled of pot smoke, no hot water. We’ve stayed here before because of convenience as it is across the street from the airport. Each stay has gotten progressively worse and this stay was the worst yet. Not the fanciest hotel, but we don’t expect that. We do, however, expect hot showers and at least a pretense of concern from desk staff.

The only thing good was the location and staff. Elevator stunk like stale cigarettes, alcohol, and urine. Drunks all over, yelling at each other or begging for money. The mattress was not soft at all. It was more like a kids mattress than a regular mattress. The whole place needs cleaned and maintained. The location is fantastic and the staff are very friendly and nice, upbeat people. Too bad they have to work in such a dump.

TV was full of static. Told front desk. No one ever came to check out. For a grab & go breakfast it left a lot to be desired.

Beds were very old, could feel the coils. Heater blew out cold air even if thermostat said heat. Outdated and dirty. No pool, no breakfast. Price per night was outrageous for an outdated hotel. It was a rip off.