Kempinski Hotel The Dome Belek Antalya

Amazing, great hospitality, great food

空調不好，房間舊，像桑拿房一樣，關掉空調也汗流浹背的，衹好開着門（通涼台）睡覺…，沒有窗户，不推薦

Great hotel with an excellent service! My room was taken care of the very sweet and always smiling housekeeper (Dudu). She made my sad day brighter by leaving lovely towel swans on my bed and my room super clean ❤️ The food and the cakes were delicious and the staff was always polite and paying attention to guests needs. The sea was crystal clear and very pleasant (no big waves or dirty stuff from the boats).

We travelled to this hotel with my mother for 6 days and had a great stay! We really don’t have anything bad to say about the whole experience. The hotel was clean and beautiful, food was great and staff was extremely nice! Our housekeeping lady Fürüziye (paron if the name isn’t correctly spelled) was so warm and friendly, always made sure our room was cleaned and ready for us, and always greeted us with a kind smile! Every hotel needs workers like her! Awesome experience overall!

Reception/Concierge/Staff: 2.5 Points The Kempinski's reception was consistently friendly and helpful, with staff escorting guests to their rooms at check-in. However, the support for room issues was slow, and the staff's English proficiency was lacking. Additionally, the concierge was unfamiliar with the room’s air conditioning system. Food and Beverage: 4.5 Points The culinary offerings at Kempinski were impressive, with a vast selection of international dishes and beverages available at breakfast, lunch, and dinner buffets. The themed dinners were particularly enjoyable and varied. The only downside was the sushi buffet, which fell short due to poorly prepared rice and unappealing sushi varieties. Rooms/Housekeeping: 4 Points The rooms at Kempinski are spacious, modern, and lavishly furnished with the latest technology. Unfortunately, the air conditioning did not perform as expected, resulting in uncomfortably warm nights. Additionally, housekeeping often overlooked essentials such as replenishing shampoo, providing fresh towels, and emptying the trash. Hotel Facilities/Evening Entertainment: 4.5 Points The expansive hotel grounds include direct access to a private beach. Towels and comfortable loungers are readily available at both the pool and the beach, with staff providing refreshing drinks throughout the day. The private poolside bungalows are a highlight, though at €100 per day, they are somewhat pricey. The evening entertainment is diverse and complemented by cocktails. The spa and gym offer a range of activities, though the gym's ventilation could be improved. Beach/Pier: 4 Points The beach access involves walking through sand and stones, with clear and clean water. Private beach bungalows cost €150 per day and include service. At the pier, private bungalows are available for €250 per day, with complimentary fruit and beverages, and meal service starting at 1 PM. A suggested improvement would be to provide each bungalow with an iPad for easier ordering. Conclusion Overall Rating: 3.9 Kempinski offers a luxurious experience with outstanding food and beautiful facilities. However, there are areas for improvement in room functionality and service efficiency. Enhancing staff engagement and technical support would further elevate the guest experience.

We chose this hotel for the second time and again we were not disappointed. Although it was full, we didn't feel that anywhere. Neither on the beach nor at the pools. The reason we like to come back here is because the pool is huge, the sun loungers are a comfortable distance away and because there are no animation programmes, there is no loud music, just the sounds of nature. The staff are not only kind, attentive and smiling, but we also get personal attention. They remember our favourite drink, our favourite table, and greet us like old friends on the second day. We had a problem with our room and the front desk gave us an A+ service in complaint handling. They dealt with it immediately, kept in touch with us, and because of the problem we got a better room than we had originally booked. I had my birthday during our stay but we didn't want to celebrate it at dinner, we didn't ask for cake or champagne, even though we saw that there were one or two celebrations every night. That day, when we went back to our room in the afternoon, we were greeted on the table by a small cake and a bottle of champagne with a nice message. Now that was a complete surprise. The Dome made my birthday very special. Thank you. A special mention goes to the pool bar superhero, Muti, who tirelessly prepares drinks and has a kind word for everyone. Nudret at breakfast and lunch brought us our favourite breakfast drink almost without question, while being kind and quick. And Aidana impressed us with her non-stop fulfilling orders from sunbathers around the pool in 40 degree weather. She never mixed up drinks, remembered what we used to ask her for, and she was all smiles and endlessly kind, whether she came to us at 10am or 5pm. Attention to detail was also evident in the fact that after we had checked out, while waiting for our airport shuttle, the receptionist came up to us to tell us that the bus was running a little late and asked us what refreshments we could have while we waited. It is a small thing, but this attitude is all present in this hotel. We will definitely come back next year.