Pengguna Tetamu
3 Julai 2024
Check in went smoothly, we checked in an hour earlier than check in and pleased our room was ready. Welcome cookies were delicious however not much information provided not even how to get to our room, after getting a little lost trying to find our room then navigating the hotel. No maps or information provided they have a QR code you can scan but again no much to read for where gym, pool was or opening times etc... Our room was OK smaller than expected we booked a king-size room as we were staying 10 nights and thought a bit more room would be nice but it wasn't king-size as we paid for and went to reception to question this. Spoke to Alex and advised they didn't have any available. This wasn't advised when we checked in so guess they hoped we couldn't tell the difference. We later found the air con didn't work and the overhead shower wasn't connected the button just fell off the wall the room felt half finished didn't even have two bedside tables. Alex said to come back in the morning and "would see what he could do". We returned but Alex was out back and wouldn't speak to us we had a relayed message to advise he said he would only see what he could do not actually do anything... we were eventually shown one other option after not being happy with our room this one was even smaller but everything worked at least so we accepted and moved. It was a big disappointment to the start of our holiday but other guests didn't receive the room they booked either so guess it's pot luck. Positives of the hotel, Breakfast was great, plenty of options of hot and cold meats, fruit, cheese, cereal, porridge, breads and cater for gluten diets with a separate toaster for allergens. Toiletries we're great, good quality and smelt lovely. Large dispenser bottles of Crabtree brand. Plenty of sunloungers available so no need to get up early. Wi-Fi was very good, could video call and stream without much buffering and no hassle logging on. Pools were clean only ****** there are only two plus and inside one all family friendly fine but no where to relax. Pools are all full with inflatables, balks whizzing past you and people jumping/bombing in the pool. So miss a chill out spot. Think it will be better once the hotel is completed. Still plenty of building work going on. Another year till the beach area is finished. No idea if the spa has been completed was due to be open this July but no information or signage to say where it is. The lobby bar was great, it's cashless so you'll need your card if you are not All inclusive. But very nicely decorated and staff were very attentive. Big thanks to Shudra for our lovely cocktails. Not sure I'd book here again, didn't live up to other Doubletree hotels we visited. It's a good location but still finding its feet.
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