Hotel Holiday Inn di Kamloops

This was our first stay at this hotel. We were pleasantly surprised about the age and condition of the hotel. It is reasonably new and has a large airy lobby with multiple sitting areas (which was empty when we were there). We stayed at the tail-end (we hope) of the pandemic for a chance to try out this hotel when it wasn't too busy or too expensive. There are two Holiday Inns in Kamloops, so watch the address. This is the one on the North Shore (across the Thompson River from downtown). There is another that is close to Hwy 1 & Hwy 5 on the way into town from Vancouver. There is a White Spot Restaurant on site where we ate dinner & breakfast. I will review it separately, but the food was excellent, prices were mid-range to a bit expensive (breakfast $15-$20, dinner $15-$30). Breakfast is NOT included with your room cost at this hotel. Both hotel and restaurant followed all COVID protocols in place at the time, even having sanitized pens available for check-in. The hotel and room were very clean. We were comfortable & and slept well. The only glitch was that on check-in, we were told that the accessible room we had reserved wasn't available. They had reassigned us to a regular room, thinking that we didn't really need the accessible room. When I asked, the cheaper rate of ”any room available when you check in” was granted, rather than the more expensive rate we had booked online to be able to choose a specific room. Another time, as well as booking online, I will phone the hotel to confirm that the room type we have booked is available. We found out that this hotel has only one accessible room, so don't expect to stay in it at a busy time unless you book well ahead. We were able to tour this room before we left town and found that it would meet our needs in the future. It has a very nice roll-in shower. Light switches are also lower than usual, but the rest of the room was very similar to the regular room with one king-sized bed that we were assigned. If it wasn't for the check-in glitch, I would give this hotel a rating of 5. We will likely stay again and would recommend it to visitors to Kamloops, especially if you want to be on the North Shore. It would be a very nice option not too far from the airport, if that is important to you.