Kings Motor Inn

Our sport's team traveled to Kamloops tor a tournament in May 2024. We booked this motel after our Team Manager made arrangements to hold a few rooms. Unfortunately, my family was unable to attend the tournament due to an injury, so I called the hotel 4 + days prior to our arrival to cancel our upcoming booking. The front desk refused to cancel and argued about a very confusing cancellation policy, suggesting I should have cancelled my room 30 - 60 days earlier in order to receive a refund. This is despite clear language on the confirmation emails sent to our team that stated "If cancelled or modified up to 1 day before the date of arrival, no fee will be charged." No additional information regarding changes to their cancellation policy were provided to our Team Manager or families that booked here. I was informed the owner would call me back to discuss the cancellation. However, I never received a phone call and the hotel immediately processed payment for the entire stay (3 nights) on my credit card (4 days before I was even scheduled to arrive). Further conversations with the motel regarding refunding this charge went nowhere. I am following up with various authorities about this, but wanted to caution others thinking of booking here so they can avoid the hassle, confusion, and stress of dealing with this motel.

Staff was very accommodating. It was easy to extend our stay with the same rate

We got to the hotel at 8 pm looking for a nice hot tub to soak to find out it was a dirt pit for quite some time then inquired about the breakfast that was advertised just to be told it hasn’t been done for a few years and the website was never updated no blow dryer to use

Check in was very quick and easy ,located on the Highway the room we had is quiet , walking distances to dining options, there is an indoor pool and option of two levels for rooms , rooms are a bit dated but clean and has a fridge/freezer , no kettle but drip coffee machine

I had a bunch of people next door partying until about 3:00 a.m. Other than that everything good

I loved that we felt very comfortable during our stay. Our last stay was disgusting in the same stretch of the street. Thank you for our last night of stay.

I honestly expected to see a crime scene chalk outline and circling a huge stain on the carpet. This was disgusting. I was supposed to stay until I could rent my house but I bailed as soon as I could find another hotel. Disgusting!

They don’t have a continental breakfast as stated on web site! Trains are very noisy!

Staff were excellent. Very quiet considering how close to the highway we were. Room was very clean. Hope to visit again next year.