Hotel berhampiran Bougainvillea Street, Kannur

This Hotel has a super friendly reception desk. The charming ladies are unusually helpful and very attentive. We appreciated that a lot. Another strong point in favor of the Hotel is the nice garden. You can enjoy a cool Kingfisher beer there, but unfortunately not everyday. On certain days they are not allowed to serve alcohol. There is a restaurant inside, but we found it more enjoyable to eat outdoors. Service is quick and the food we had was ok but nothing special. Our room was clean and big enough. Since the Hotel has been refurbished recently, everything was in excellent condition - we particularly liked the well kept woodwork. We will keep a fond memory of the Surya Heritage Hotel and it’s friendly personnel.

Hoe l ambiance is good and fresh. Underground parking. Very near to kannur centre and ksrtc bus stand. Staff response is good. Neat rooms & toilet facility is also good. Hot water available. Size of the room is enough. No restaurant with this property. Overall good for family stay.

Kannur has always been close to my heart for multiple reasons... people, nature, proximity to everything and now good stay... Recently stayed at Royal Omars on station road for 5 days... the location, the quality of the room and the service was very good... it did not have to buzz of a rushed place... a pretty good breakfast... clean rooms... efficient service....

Had booked this hotel on the basis of positive reviews and honestly was not let down. The hotel is just 500 meters from Kannur railway station. Check in was quick as I checked into their residency room. The room is quite spacious with all amenities and toiletries you may require just in case you forget. The restaurant in the hotel provides great food and the complimentary breakfast has a wide spread. check out their Kerala thali which is tasty as well pocket friendly. One suggestion is that the hotel management should put tata sky as most of the channels were Malayalam and since I come from Maharashtra would have appreciated the regional news to connect with my state. Also the buffet breakfast should start atleast at 7 am and it would be worthwhile to pack atleast some sandwich, fruits and juice for those who have to leave early. All in all a nice experience will come back again.

The ac in the room allotted to me doesnt have cooling at all. Brought this to the notice of staff at reception from day i checked in i. E. May 8th. No action taken so far by the hotel till now, yesterday had told another room will be allotted but that too not done. If the ac is not working then such room shouldn't be put up for online booking. So anybody checking in hotel please ensure ac working properly, because after taking room there won't be any solution to the problem.

I had a wonderful stay at hotel rainbow suites. The service was exceptional, with friendly and attentive staff who made sure all my needs were met. The room was well-maintained and spotlessly clean, providing great comfort throughout my stay. I was particularly impressed by the value for money. The room was definitely worth the price. The room service was prompt and efficient, making my experience even more enjoyable. I would highly recommend this hotel to anyone looking for quality service and comfortable accommodation”

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

Restaurant service by mr. Gerald during daytime was excellent, he tried his best to serve orders as per convenience. His service is commendable. Security and bell guy were also very helpful and very polite. Hard to see such good service these days.

During our planned stay from 20th to 22nd October 2023 at Mascot, a booking error sent my family and me from Bangalore to Kannur on the wrong dates. Despite not having the chance to stay at Mascot, I feel compelled to share this exceptional experience. Upon realizing our rooms were booked for the 27th to 29th October instead, the Mascot staff showcased remarkable empathy and efficiency. They promptly arranged accommodations at another excellent hotel, continuously checking on our well-being. Their actions were beyond mere customer service; they restored our faith in humanity and the kindness of people. What impressed me most was the full refund of our booking amount, a gesture of goodwill that deeply touched us. This incident didn’t just resolve a logistical error; it transformed us into lifelong patrons of Mascot. Their exceptional handling of an unforeseen situation has earned the loyalty of not just my family, but also our friends.

The location of the hotel is very good. It’s overlooking the sea. My sister and I had booked the suite for one night stay. The view was good but the corner room has a better view. We had called to get the best view room but they said at that time that we have got the best. There must be some miscommunication there or the room wasn’t available. Anyhow. We loved the room and the decor. It was huge and it’s decorated with care. The eating space is nice too. Food was good. And the seating area over looking the sea is amazing too. But I must say that the hospitality was not good. We had requested in advance to delay the checkout and let us checkout by 1:30 PM. But the message was not conveyed to the staff who was attending to us. We had to give reference to who we spoke to etc etc. I like hassle free travel experience and hence do all the talking before hand but to no use. When we reached the hotel, we realised that the Wi-Fi network in the room was bad. We had a meeting to attend to the next morning. So requested them to give us a space which would have good connection. The hotel staff was helpful and showed us an unused space near the reception. And said he would unlock it for our use. We check if it had a table, chair, and AC. Next morning, there was some confusion. The manager was there and he stared at the staff and talked rudely in their language with us standing infront of them. They opened the space anyways. But said that the ACs aren’t working. And there was no fan. I ran back to them saying please check again because it was steaming hot and attending an important meeting in a saree with sweat dripping from all over would be horrible. I went back with the remote and realised they knowingly didn’t switch the main switch on. Even after all this, they questioned me again on the checkout time. And asked when our meeting would get over. Even if the space was an unused space. I didn’t like this experience at all. It made all the good experience turn sour.