Best Western Premier Kansas City Sports Complex Hotel

I checked in on February 17 the heat, phone or electrical outlet in the bathroom didn't work. Will not stay there again.

Upon arrival, staff was super helpful and friendly! This continued throughout our stay as we came and went. Breakfast buffet was decent - a nice perk to the morning. Great location for a baseball or football game, spacious parking lot, clean room and public areas.

Love it big thing wrong was the pool was cold and it suppose to be heated

We survived the coldest game at Arrowhead, to FREEZE overnight at the hotel. Power outage had folks stuck in the elevator and we couldn’t get the heat to work.

Temperatures outside were -6F with sensation of -25F and the heater was not working and our bedroom temperature was almost 63F that is terrible when you came from the street. The doors and the hallways were very noisy. The only reason I stayed is because of the Chiefs game. Kitchen closes early considering the volume of guests. I have to asked for the sofa bed bedding in front desk and we were 3 and only 2 towels.

Perfect spot to attend games. Walking distance, we even walked during the -10 degree game and it was no issue. They have a cool bar that fills up with fans before and after the game. Staff was great.

The woman who checked me in was AWESOME!! She was by herself because her colleague had just quit, and it was crazy busy with people checking in. I've never seen someone check people in so quickly and efficiently, and she was so pleasant and positive even though she was in the ****s.

We booked the hotel for New Year’s Eve day game at GEHA field. We arrived Saturday, December 30. One of the elevators was out of order and the other elevator wasn’t working properly. New Year’s Eve weekend and the elevators service was spotty. We paid $400 a night, the beds were very very comfortable, the hotel was older and needed a lot of updates to be a $400 a night room. The heater and air conditioner was working, but when you set the temperature, it didn’t shut off at the temperature you set. The door didn’t latch unless you actually pulled it closed or pushed it closed from the inside. We didn’t find this out until the next day. The staff was amazing. Everyone was very nice and helpful but again to really be a $400 a night hotel you need a lot more amenities.

The staff were absolutely wonderful and the room was clean and comfortable. We stayed over Christmas and the staff seemed to be enjoying the holiday and were spreading Christmas cheer. I would definitely stay here again. Thank you.