Hotel berhampiran Goethe's Lookout Tower, Karlovy Vary

Excellent. Hotel was in a great location, clean, staff was helpful and courteous. Room was spacious with balcony, which was very nice. Breakfast spread was also very nice (selection and amount). We were really impressed with the value of the stay here. We did opt to pay extra for the included dinner, which was well worth it. I would rate the dinner 3.5 to 4 out of 5. This is a 160 year old hotel, so expect things to be dated. However the keep it in good shape so that adds to the charm. You will not be disappointed here. I only wish the shower was a bit bigger…other than that, I thought it was great!

The Carlsbad Plaza Medical Spa and Wellness Hotel is located at the very beginning of the original “Hot Springs District” of Karlovy Vary. It is a five-star superior resort hotel and was an outstanding stay for my wife and I. It must be listed as one of the best Medical Spa and Wellness Resorts in all of Karlovy Vary as during our six days stay, we stopped by many of the other Hot Springs Hotel’s, and none could match the size and number of therapies offered by the: Carlsbad Plaza Medical Spa and Wellness Hotel. Our check-in was fast and professional, and we were given a Garden Room, which had access to a smoking area within the considerable size garden. On our first morning we had set up our doctor’s consultation session and we noted all the therapies she suggested for both my wife and I. So that same afternoon we started what became the most enjoyable part of our entire stay. Our therapies included the following: CO2 Bath Treatment; Oxygen Therapy; Classic Massage; Reflex Massages, etc. They also had a large Hot Spring Pool, with two types of Jacuzzi Tubs and a typical Steam Room. Each morning, we enjoyed a large Breakfast Buffet, which had a wide assortment of foods and drinks. The Carlsbad Plaza is a short two-minute walk to the famous Karlovy Vary Promenade. If you are looking for a fantastic Health Spa and Wellness Center you need not look any further and simply book your next stay at the Carlsbad Plaza, you will not be sorry, trust me…

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

A beautiful historical building. The facility is very clean and comfortable. Free Wi-Fi. The bathroom had everything you need. The hotel is in the center of the city, in the main street, despite that, a very quiet and pleasant street. The room is nicely furnished and has all the basic facilities.

My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The receptionists are not sufficiently fluent in English, or don't speak English at all. They did not suggest that I could speak German instead. The breakfast was very nice, with ample choice. The dinner procedure was a bit special... we gave our room number at the restaurant entrance desk and made our choices from the menu. There was no bill or receipt at the end and no signature asked. When I asked the restaurant personnel for the bill, they didn't understand. The drinks, in our case a bottle of wine, were provided by the bar in the room next to the restaurant. Personnel is not taking the drinks order, you have to go to the bar yourself and order it there and you can only pay by card, they do not accept cash. On checkout, next morning, I could pay for the dinner, but only by card, because the receptionist did not have cash change, she said. I would suggest, that the hotel's management thoroughly review all customer interaction processes (reception area, restaurant, bar), because these are inefficient and sometime even unpleasant! The place itself, Karlovy Vary city centre, makes great photographs, but I would rate it 'disappointing' in terms of outdoor amenities. There are countless overpriced jewlery shops, but only a few nice restaurants and bars. If you have seen Karlovy Vary once, you don't need to see it again...

My wife and I stayed here for three nights in late September, ‘22. It is just the kind of place we like – lots of character and charm, small yet large enough to provide privacy, a number of upscale features without being exclusively expensive. We enjoyed our stay and wouldn’t hesitate to return. The location is excellent, near the Grand Hotel Pupp, at the beginning of the river promenade, not far from the Opera House. There are many shops and restaurants nearby along the promenade on both sides of the river. The hotel has a number of reserved parking spaces along the promenade, and more in a lot nearby. The lobby/bar area is cozy and there is an excellent restaurant that connects with the lobby (we ate there one night and recommend it highly). The front desk staff was friendly, welcoming, and helpful. Our room (201) was very large, with windows facing the river and promenade. It was tastefully decorated with period-style furniture. There was a comfortable 4-poster canopy king bed, two night stands minibar, desk, two arm chairs and a small table, a sofa, and a large armoire with safe in the entry way. The large marble-tiled bathroom was very attractive, with a separate tub & shower, and a nice amount of counter and shelf space. The room had radiator heat which was effective and responsive. There wasn’t a.c. but this would likely be unnecessary most of the time. Wife was strong and fast. Breakfast was served in a very pleasant central atrium area and was excellent. Overall, we recommend the Embassy very highly if you like a smaller hotel with character, comfort, and good service. We wouldn’t hesitate to stay here again.

位於卡羅維發利小鎮極好的位置，酒店歷史悠久，服務規範到位，前台和客房服務周到細心。早餐菜品一般但服務到位。衞生整潔。值得推薦。

Stayed here for a few nights for work during the 57th Karlovy Vary Film Festival. I liked this hotel although it was pretty hard to judge it properly as the entire place was PACKED due to the film festival with all areas and many floors of the hotel being used by companies and displays. It is a bit of an oddity in Karlovy Vary as it's a modern 15 floor tower / conference centre in a town full of Czech old world buildings (I can only imagine the uproar when they planned it). So it's a hotel that also has Spa / Medical Treatment / Swimming pool, thermal pool / pool party / conference centre and restaurants. It seems to be modern by local standards - I was in a superior room with a balcony on the 13th floor with great views. The room had all the mod cons available in most decent hotels, good wi-fi, USB Power outlets, nice firm bed, good regular housekeeping. One thing I noticed was that the beds didn't have a separate sheet, only a fitted sheet and then a throw over dooner - no big deal, just different. Downstairs restaurant doing breakfast / lunch / dinner with a lot of options and really good wait staff. There's a large separate building (accessed by hill climbing elevator) that has an outdoor heated pool, thermal pool, saunas, change facilities - there was also a Pool Party with DJ, bar etc on the weekend days / nights (I assume that's just in summer or just during the film festival). I believe you get complimentary access to the pools /saunas for a couple of hours every day of your stay - I used it every morning for laps, it was great. In the pool complex there's also a decent restaurant with amazing views. As I said, the place was packed and the staff all seemed to handle it well. Everything you could want outside the hotel is a short walk away and there's SO many restaurants / bars etc to choose from. Karlovy Vary wasn't on my list of places to visit, but now that I've been there I'd consider going back.

Wie immer zuerst die Anreise: Anreise per Bahn ganz gut, man muss nur vom Bahnhof über die Brücke Richtung Zentrum gehen. Das Hotel kann man dabei schon von der nächsten großen Busstation sehen ( vom Kreisel aus rechts gesehen). Das Hotel an sich ist vom Design her interessant. Prozeduren wie Massagen und ähnliches sind, je nachdem was man bei der Buchung wählt, ganz nett. Der Saunabereich ist etwas zu klein geraten. Etwas zu klein geraten ist auch der Speisesaal, weniger vom Platz her, als von Platz an den Speisen. Fazit: Vom Ambiente her interessant, die Entspannungsprozeduren sind auch nicht schlecht, jedoch fallen immer wieder Kleinigkeiten auf, die alleine nicht so schlimm sind, jedoch in der Masse her etwas störend wirken. Zum Entspannen für eine Woche aber akzeptabel.

The hotel is excellent in terms of price-quality ratio. We were on holiday with a family of 4 adults and 2 children. The room was executive - studio No. 14. Immediately upon entering the hotel you are greeted by a very pleasant aroma. We were greeted by a Russian-speaking girl and shown to the room. And everything was thought out. In the kitchen there are all the utensils for cooking, a toaster, a coffee maker, a kettle, a microwave oven, a hob, a washing machine (powder) Coffee, tea, sugar sticks. (thank you, very nice). There are 3 smart TVs in the room, you can easily connect phone or turn on YouTube. The bathroom is clean, without fungus, snow - white towels, cotton swabs and cosmetic discs. As a child there was enough space for everyone. The bed linen is also snow-white and clean. There are a lot of books in Russian, in general it’s as cozy as home. I can talk about the noise I won’t say anything, since on weekdays we lived on the 5th floor. By the way, there was no sink in the room, the staff solved the problem in a matter of minutes. As a bonus, there are 2 rooms with a photo of the area on the 0th floor. Overall, our family was satisfied and recommends the hotel ⭐️⭐️ ⭐️⭐️⭐️