Luxury Spa Hotel Olympic Palace

1. Excessivly rude and unprofessional restaurant personnel. We wanted to get better coffee from the bar for breakfast for payment, but it turned out to be a huge problem. More over, the personnel expressed open hostility and irritation the rest of our stay. 2. Intruding and very insistive cleaning service. Knocked the door each morning at 8, while we were halv awoke and showed dissappointment we were still not our of the room. 3. Receptionist hardly speak english, including the rest of hotel personnel.You can never rely on whether your request will be understood and fullfilled. 4. Overpriced buffet,which doesnt live up to 5 star luxery level at all. 5.On the day of our departure we preordered room service for breakfast. To our enourmous suprise it never came, and they appologized using some incomprehensive reasons. Simply unbeliveable incompetentence from top to toe. We suspect the stars in the hotel are simply purchased, seeing the corruption and bribery in town in general. Hotel is not nearly a five star luxery place as they announce, and the prices dont offer the expected quality of anything.

The wonderful hotel. The staff is very friendly. There is in the central of touristic area. The room is large. There isn't espresso machine. But this is not a problem. The spa is small but nice. The breakfast was buffet and very varied. Thr It's very clean.

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the "salt room" - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said "it's supposed to be like smelling the salt in the ocean" - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

We returned to the centrally located Olympic Palace the second year in a row. Very attentive staff in all places - from the reception and medical personal to restaurant waiters and cleaners. Very good room on the 1A floor with a balcony to a quiet green area. Floor heating in the bathroom. Very good breakfast, but dinner was not so good, as in the previous year, after it was changed from the menu to the buffet service. What we specifically liked in the wellness program is the hotel's specialization on the orthopedical problems. For sure will return next year.

I enjoyed the stay very much, the hotel is very nice, clean and relaxing, desk service and SPA stuff are professional and very friendly, breakfast with the wide choice of dishes. You should know that there is an elevation to get to the hotel (for me it's not a problem). I will definitely stay at this hotel again.