Hotel berhampiran Marktplatz Heidelsheim, Karlsruhe

Every time we pass through Karlsruhe we stay here - the atmosphere is great, staff are wonderful, breakfast is included and many other perks for free (that other hotels have since long stopped providing), fantastic rooms, and even jogging route suggestions. And then the location - so central, easy parking and great shopping, walks and eating possibilities just on your doorstep. Warmly recommended!

zunächst einmal müssen wir uns für das upgrade (suite auf der 10. etage) bedanken, ist ja schließlich nicht selbstverständlich! das kann unser urteil aber nicht beeinflussen. das hotel hätte sicherlich mehr möglichkeiten, wahrscheinlich fehlt es an den finanziellen verfügbarkeiten!? anders, als wir das von anderen leonardo-häusern kennen, ist dieses hier (ganz) erheblich in die jahre gekommen; der renovierungs- und instandsetzungsstau schaut überall um die ecke! das zimmer war nicht zu beanstanden, bett ok, bad ok, internet ok. frühstück war auch in ordnung. parken schwierig: entweder im freien (mit dem damit verbundenen risiko) auf verbotenen plätzen möglich; ansonsten in dem benachbarten (nicht mit dem hotel verbundenen) parkhaus gegen gebühr! für eine übernachtung auf der durchreise und/oder zum besuch einer veranstaltung im benachbarten konzerthaus/kongresstentrum ok, mehr aber - leider - auch nicht.

I had the opportunity to spend nine days in this hotel. The staff at the reception is very friendly and helpful. Most of them have a working knowledge of English, which was a great help for me. They do not have coffee/tea-making facilities in the room. For me, it is a severe drawback. Housekeeping is also not as efficient. They just made the bed and never cleaned the room. The location is very convenient. They are within walking distance from the central train station and have a tram stop just in front of the hotel.

This is a classic hotel, very basic! However, it offers actually exactly we need for a pleasant stay! My room offers even a small kitchen, so if you plan to stay for a longer time we can even cook yourself. Breakfast is also good but unfortunately I had only normal cafe (no cappuccino).

Seit 15 Jahren ( oder mehr? ) sind wir Gäste in diesem Hotel. Auch für diesen August haben wir bereist am 31.12 reserviert mit dem wichtigsten Hinweis : Lage wie immer nach hinten ruhig. Kaum zu glauben, das hat diesmal nicht funktioniert, trotz so frühzeitigem Hinweis. Man war zwar bemüht etwas vor Ort zu ändern, aber nicht möglich ( es kann natürlich keinem anderen Gast ein Umzug zugemutet werden, aufgrund Fehler der Rezeption und / oder Reservierungsabteilung). Die Nächte waren grauenvoll…anders nicht zu sagen. Autolärm und in der ersten Nacht eine Feier mit extrem lauter Musik und vor allem BASS..bei dem weder Ohropax, noch geschlossene Fenster, noch Kopfhörer halfen, die Betten haben vibriert. Wir sind enttäuscht und verärgert. Alle Mitarbeiter sind grundsätzlich bemüht, könnten jedoch üben zu grüßen. Insbesondere sollte die „neuen Jungen“ darin eingearbeitet werden. Allerdings leben das die anderen auch nicht vor. Hervorheben möchten wir 2 Mitarbeiterinnen vom Frühstücksbuffet, die sehr zugewandt und aufmerksam waren . Positiv ist auch das wirklich große Angebot und die Frische des Frühstücksbuffet.

Sometimes I ask myself: why happens this to me? I am booking an Ibis Styles hotel but getting the comfort of a five star one? What is wrong with these booking categories? Let me be clear and precise. Despite of the fact that the design will not win an award (carpet, interior in the rooms, the colors), this hotel convinced me in terms of cozy beds, cleanness, silence, sound-insulation and breakfast. As said: design – well – there are always two guilty guys: the one who designed and the other one who bought it. Nevertheless, I want to sleep and have a good breakfast and both was fulfilled on a high standard. Beds were cozy and comfortable, the room spacious, the bathroom separated between toilet and shower (which is not a bad choice). A well working rain shower system was just another example for even more luxury hotels which do not cover that. The breakfast in the morning: marvelous! The staff to be mentioned first: friendly, helpful and very attentive to keep the breakfast area and buffet clean. A well working coffee machine and on top: a self-brewing coffee service was also available – fancy. The quality and quantity of the buffet compared to its price: outstanding. I ate worse for more money at higher qualified hotels! It is ridiculous! This hotel deserves an excellent review and my personal marketing. Well done! We strongly recommend this place for sure!

I have chosen Radisson Blu based on my many experiences with the hotel chain I gained in USA before pandemic, boy was I wrong to chose them in Karlsruhe. The room was clean and as on the photos, in order and ready to be used - that's about it. At the arrival I have informed the receptionist we don't have a reservation but that I could do it online right away, she promptly offered to do it herself, when I asked about the price difference I have been told ''it should be more or less the same''. Her booking was 151 euros, the online was 71 euros.. so I booked online with my phone right in front of her. We needed to leave early in the morning so we were happy to learn the breakfast is 6.30am so we confirmed our attendance. When we presented ourselves at the breakfast 6.30am sharp we have been told there was an error and it will be served later. So we waited, when we were allowed to access the breakfast the staff lady realized our room number have not been charged for the breakfast, we offered to pay at the check out as the wallet was in the room upstairs, unfortunately the lady would not bend the rule and insist on the payment before consumption. Early morning, with a hungry 7yo, after waiting already because of wrong information provided, that's not what you want to hear. Fast forward, we are about to leave just to learn the parking was not part of the deal - 17euros from 9pm to 7.30am. Unfortunately the whole experience was not over, my daughter forgot her stuffed animal in the room, when I called the receptionist asking for options on how to get it (we were hours of driving away) I have been told they are ok to hand it over to a currier if I organize one. I am genuinely asking myself if Radisson Blu is still in hospitality business, the complete lack of focus or consideration of client's needs is just striking. I have provided my review to the Radisson Blu directly using the platform I booked with, they came back with automatic answer telling me they have ''taken care'' of the issues signed. I won't come back and I won't recommend.

Hotel is closely located to the Messe Karlsruhe and easily accessible by public transportation. The look and feel of the hotel is modern in overall and is nicely done (floral-themed), the rooms clean and nicely furnished. Overall nice stay. However, two things we weren’t pleased about and also heard other people complain about: This hotel is not accepting any cash but cards only. For guests from abroad, even small bills needed to be paid with card and commission usually apply for each transaction. Totally get the thinking of the cards-only policy but it definitely is not guests-friendly at all. The other thing is that we forgot to bring our travel adapter. Not the first time but in all previous hotel, we have also been able to borrow one from the reception. From a hotel which is located closest to a venue like the Messe Karlsruhe and with almost 160 rooms, we would’ve expected that they are prepared with a few travel adapter. Fact is: they have not a single one. As said: overall nice stay and we would probably book again, if we’re going to visit the Messe Karlsruhe but otherwise, we would definitely look for another hotel.