Hotel berhampiran St. Vitus und Modestus, Karlsruhe

Ontvangst, receptie en restaurant zien er keurig uit! Prijs van de kamer was ook prima. Maar de kamer was vies. Haren op bed en sanitair niet goed schoongemaakt. We kregen een nieuwe kamer aangeboden, maar die had hetzelfde probleem. De volgende kamer ook, maar die hebben we maar geaccepteerd omdat het al laat was. De reden voor alsnog drie sterren is voor de dame die ons hielp en het ook super vervelend vond. Hele vriendelijke en gast gerichte dame! Alleen het hotel moet de basis van een hotel wel geregeld hebben!

Wir waren von Freitag bis Sonntag wegen eines Konzertes in Karlsruhe und hatten wenig Ansprüche an ein Hotel. Zunächst einmal das Gute: das Frühstück war gut und wir wurden freundlich empfangen. Jedoch unser Zimmer war eine Zumutung: Schmierige Wände und eine durch Stockflecken verunstaltete Holzdecke. Das Bad war aber sauber & die Matratzen gut, daher sind wir geblieben, zumal die meisten Hotels ausgebucht waren. Der Zustand des Zimmers sei bekannt, wurde uns mitgeteilt. Sehr schade, da wir auch sehr früh gebucht hatten.

Am Vortag eröffnetes Hotel daher an der ein oder anderen Ecke noch Bauatmosphäre, besonders draußen. Lage in unattraktivem Gewerbe-Mischgebiet, mit Auto gut zu erreichen, zur nächsten Straßenbahn sind es ca. 300m. Die Zimmer und das Hotel sind modern und chic, das Frühstück hat uns auch in der Art der Präsentation und bez. der Auswahl gefallen. In dem gebuchten Hipster Studio kleine Küchenzeile mit Kühlschrank, praktisch sind auch Bluetooth-Lautsprecher für das Smartphone. Allerdings hat das Hipster Studio sicher nicht die aufgeführten 32qm! Überwiegend freundliches Personal. Zusammenfassend hat es uns gut gefallen, aktuell auch gutes Preis-Leistungsverhältnis.

I was originally staying at another hotel for the duration of my holiday to visit some friends in Karlsruhe, but ended up getting the dates mixed and needed an extra night at a hotel. The price for the one night stay I had was really affordable, and it was not a long way from my friends. Even if the stay was only for one night, the hotel and the room itself was really nice! The staff was nice and helpful as well, which made my check-in and check-out very pleasant! The area was nice and quiet, and I really enjoyed my stay at the hotel considering it was only for one night!

Hotel is nice and clean, staff friendly at check in. Low quality breakfast though. Arrived two hours before closing and they were out of almost everything and nothing was refilled. The orange juice was empty, bacon empty, eggs cold, pancake machine just switched off etc. Saw people (not sure if guests or contractors) filling up their own containers with drinks and food, which is also unsanitary but the staff didn’t care. Also this hotel suffers from something that is common in Germany. The knocking on doors when they know someone is in the room still even though it’s not checkout time. This is a practice that must stop. A good nights sleep and friendly reception staff but that’s about it.

Hotel is closely located to the Messe Karlsruhe and easily accessible by public transportation. The look and feel of the hotel is modern in overall and is nicely done (floral-themed), the rooms clean and nicely furnished. Overall nice stay. However, two things we weren’t pleased about and also heard other people complain about: This hotel is not accepting any cash but cards only. For guests from abroad, even small bills needed to be paid with card and commission usually apply for each transaction. Totally get the thinking of the cards-only policy but it definitely is not guests-friendly at all. The other thing is that we forgot to bring our travel adapter. Not the first time but in all previous hotel, we have also been able to borrow one from the reception. From a hotel which is located closest to a venue like the Messe Karlsruhe and with almost 160 rooms, we would’ve expected that they are prepared with a few travel adapter. Fact is: they have not a single one. As said: overall nice stay and we would probably book again, if we’re going to visit the Messe Karlsruhe but otherwise, we would definitely look for another hotel.

I have chosen Radisson Blu based on my many experiences with the hotel chain I gained in USA before pandemic, boy was I wrong to chose them in Karlsruhe. The room was clean and as on the photos, in order and ready to be used - that's about it. At the arrival I have informed the receptionist we don't have a reservation but that I could do it online right away, she promptly offered to do it herself, when I asked about the price difference I have been told ''it should be more or less the same''. Her booking was 151 euros, the online was 71 euros.. so I booked online with my phone right in front of her. We needed to leave early in the morning so we were happy to learn the breakfast is 6.30am so we confirmed our attendance. When we presented ourselves at the breakfast 6.30am sharp we have been told there was an error and it will be served later. So we waited, when we were allowed to access the breakfast the staff lady realized our room number have not been charged for the breakfast, we offered to pay at the check out as the wallet was in the room upstairs, unfortunately the lady would not bend the rule and insist on the payment before consumption. Early morning, with a hungry 7yo, after waiting already because of wrong information provided, that's not what you want to hear. Fast forward, we are about to leave just to learn the parking was not part of the deal - 17euros from 9pm to 7.30am. Unfortunately the whole experience was not over, my daughter forgot her stuffed animal in the room, when I called the receptionist asking for options on how to get it (we were hours of driving away) I have been told they are ok to hand it over to a currier if I organize one. I am genuinely asking myself if Radisson Blu is still in hospitality business, the complete lack of focus or consideration of client's needs is just striking. I have provided my review to the Radisson Blu directly using the platform I booked with, they came back with automatic answer telling me they have ''taken care'' of the issues signed. I won't come back and I won't recommend.

Sometimes I ask myself: why happens this to me? I am booking an Ibis Styles hotel but getting the comfort of a five star one? What is wrong with these booking categories? Let me be clear and precise. Despite of the fact that the design will not win an award (carpet, interior in the rooms, the colors), this hotel convinced me in terms of cozy beds, cleanness, silence, sound-insulation and breakfast. As said: design – well – there are always two guilty guys: the one who designed and the other one who bought it. Nevertheless, I want to sleep and have a good breakfast and both was fulfilled on a high standard. Beds were cozy and comfortable, the room spacious, the bathroom separated between toilet and shower (which is not a bad choice). A well working rain shower system was just another example for even more luxury hotels which do not cover that. The breakfast in the morning: marvelous! The staff to be mentioned first: friendly, helpful and very attentive to keep the breakfast area and buffet clean. A well working coffee machine and on top: a self-brewing coffee service was also available – fancy. The quality and quantity of the buffet compared to its price: outstanding. I ate worse for more money at higher qualified hotels! It is ridiculous! This hotel deserves an excellent review and my personal marketing. Well done! We strongly recommend this place for sure!