Hotel berhampiran Startpunkt Hexenstäffele, Karlsruhe

The hotel is located near a tram line, very close to the city with many restaurant around. It has parking underground (not a cheap one but if you have car and hard to get parking on the street, it is a big help. Clean and cosy hotel. Surprisingly nice breakfast food/breakfast area. it is under renovation and some floors just refresh and some not.

Ontvangst, receptie en restaurant zien er keurig uit! Prijs van de kamer was ook prima. Maar de kamer was vies. Haren op bed en sanitair niet goed schoongemaakt. We kregen een nieuwe kamer aangeboden, maar die had hetzelfde probleem. De volgende kamer ook, maar die hebben we maar geaccepteerd omdat het al laat was. De reden voor alsnog drie sterren is voor de dame die ons hielp en het ook super vervelend vond. Hele vriendelijke en gast gerichte dame! Alleen het hotel moet de basis van een hotel wel geregeld hebben!

This is a old fashioned split level apartment. The bedroom is upstairs, accessible by a half staircase which may be difficult to manage for elderly people or those with limited mobility. Even for the sprightly care must be taken when descending in the night, eg to go to the bathroom. Otherwise the bedroom is nice, with a tv and a skylight. Downstairs the half-staircase ends in the little hallway with suitcase rack, a tiny bathroom with a tiny shower (old german style), and a small kitchenette with microwave and two hobs and refrigerator. The provided crockery and pots were clean and everything worked ok. The front room is a small sitting room with tv, two rather worn (with peeling plastic covers) chairs, and two tables. There was also a very small balcony with two plastic chairs. So everything was there, it was just a bit old fashioned and some things were a bit worn. Overall however it was clean and functional.

Die Lage ist sehr gut, da nicht in der Stadt aber auch nicht zu weit von der Stadt weg. Kino ist auch nicht weit. Das Frühstück ist ausreichend und für jeden was dabei. Zimmer ist schön und gut ausgestattet, es gibt aber leider keinen Schrank wo man evtl. den Koffer verstauen kann. Ist aber eigentlich kein Problem, es gibt eine Garderobe oder sowas ähnliches mit Kleiderbügel. Im Bad findet man einen Föhn, Hygienebeutel, Taschentücher und Shampoo mit Duschgel. Das Personal ist sehr freundlich und hilfsbereit. Es gibt genug Parkmöglichkeiten neben dem Hotel und in der Nähe.

Sometimes I ask myself: why happens this to me? I am booking an Ibis Styles hotel but getting the comfort of a five star one? What is wrong with these booking categories? Let me be clear and precise. Despite of the fact that the design will not win an award (carpet, interior in the rooms, the colors), this hotel convinced me in terms of cozy beds, cleanness, silence, sound-insulation and breakfast. As said: design – well – there are always two guilty guys: the one who designed and the other one who bought it. Nevertheless, I want to sleep and have a good breakfast and both was fulfilled on a high standard. Beds were cozy and comfortable, the room spacious, the bathroom separated between toilet and shower (which is not a bad choice). A well working rain shower system was just another example for even more luxury hotels which do not cover that. The breakfast in the morning: marvelous! The staff to be mentioned first: friendly, helpful and very attentive to keep the breakfast area and buffet clean. A well working coffee machine and on top: a self-brewing coffee service was also available – fancy. The quality and quantity of the buffet compared to its price: outstanding. I ate worse for more money at higher qualified hotels! It is ridiculous! This hotel deserves an excellent review and my personal marketing. Well done! We strongly recommend this place for sure!

Seit 15 Jahren ( oder mehr? ) sind wir Gäste in diesem Hotel. Auch für diesen August haben wir bereist am 31.12 reserviert mit dem wichtigsten Hinweis : Lage wie immer nach hinten ruhig. Kaum zu glauben, das hat diesmal nicht funktioniert, trotz so frühzeitigem Hinweis. Man war zwar bemüht etwas vor Ort zu ändern, aber nicht möglich ( es kann natürlich keinem anderen Gast ein Umzug zugemutet werden, aufgrund Fehler der Rezeption und / oder Reservierungsabteilung). Die Nächte waren grauenvoll…anders nicht zu sagen. Autolärm und in der ersten Nacht eine Feier mit extrem lauter Musik und vor allem BASS..bei dem weder Ohropax, noch geschlossene Fenster, noch Kopfhörer halfen, die Betten haben vibriert. Wir sind enttäuscht und verärgert. Alle Mitarbeiter sind grundsätzlich bemüht, könnten jedoch üben zu grüßen. Insbesondere sollte die „neuen Jungen“ darin eingearbeitet werden. Allerdings leben das die anderen auch nicht vor. Hervorheben möchten wir 2 Mitarbeiterinnen vom Frühstücksbuffet, die sehr zugewandt und aufmerksam waren . Positiv ist auch das wirklich große Angebot und die Frische des Frühstücksbuffet.

I have chosen Radisson Blu based on my many experiences with the hotel chain I gained in USA before pandemic, boy was I wrong to chose them in Karlsruhe. The room was clean and as on the photos, in order and ready to be used - that's about it. At the arrival I have informed the receptionist we don't have a reservation but that I could do it online right away, she promptly offered to do it herself, when I asked about the price difference I have been told ''it should be more or less the same''. Her booking was 151 euros, the online was 71 euros.. so I booked online with my phone right in front of her. We needed to leave early in the morning so we were happy to learn the breakfast is 6.30am so we confirmed our attendance. When we presented ourselves at the breakfast 6.30am sharp we have been told there was an error and it will be served later. So we waited, when we were allowed to access the breakfast the staff lady realized our room number have not been charged for the breakfast, we offered to pay at the check out as the wallet was in the room upstairs, unfortunately the lady would not bend the rule and insist on the payment before consumption. Early morning, with a hungry 7yo, after waiting already because of wrong information provided, that's not what you want to hear. Fast forward, we are about to leave just to learn the parking was not part of the deal - 17euros from 9pm to 7.30am. Unfortunately the whole experience was not over, my daughter forgot her stuffed animal in the room, when I called the receptionist asking for options on how to get it (we were hours of driving away) I have been told they are ok to hand it over to a currier if I organize one. I am genuinely asking myself if Radisson Blu is still in hospitality business, the complete lack of focus or consideration of client's needs is just striking. I have provided my review to the Radisson Blu directly using the platform I booked with, they came back with automatic answer telling me they have ''taken care'' of the issues signed. I won't come back and I won't recommend.

Hotel is closely located to the Messe Karlsruhe and easily accessible by public transportation. The look and feel of the hotel is modern in overall and is nicely done (floral-themed), the rooms clean and nicely furnished. Overall nice stay. However, two things we weren’t pleased about and also heard other people complain about: This hotel is not accepting any cash but cards only. For guests from abroad, even small bills needed to be paid with card and commission usually apply for each transaction. Totally get the thinking of the cards-only policy but it definitely is not guests-friendly at all. The other thing is that we forgot to bring our travel adapter. Not the first time but in all previous hotel, we have also been able to borrow one from the reception. From a hotel which is located closest to a venue like the Messe Karlsruhe and with almost 160 rooms, we would’ve expected that they are prepared with a few travel adapter. Fact is: they have not a single one. As said: overall nice stay and we would probably book again, if we’re going to visit the Messe Karlsruhe but otherwise, we would definitely look for another hotel.