Hotel berhampiran St.Paul's Catholic Church Karuizawa, Karuizawa

The hotel surpassed our expectations. Clean modern room, thoughtful in design & provisions. First hotel we stayed at that offers a curling iron & straightener in addition to a hair dryer! Loved how they provided a charging cable too, very thoughtful room amenities.  Staff spoke good English at reception & restaurant was priced v competitively. Bed was big & comfortable & room a great size. Thank you. Looking forward to our next visit to Karuizawa and will stay here again!

Celebrating our 28th Wedding Anniversary and Kyukaruizawa Kikyo, the Curio Collection by Hilton made it a memorable occasion. From the special gift and room upgrade as a Diamond member, the cleanliness of the room and the facilities, amazing food, and to top all, the attentiveness of ALL employees to all customers. The moment, we drove up to the entrance, we were assisted in every way to make our check-in easy. We arrived late but we were able to go to the executive lounge at the last minute. Although not properly dressed, as we came from hiking, we still got the same exceptional service from the servers. There was a time when we had to leave early for a hiking trip and could not make it for breakfast, they were able to provide us with fruits and nuts for our trip. I was also having a hard time looking for a place to have my hair done since I could not speak Japanese to make the reservation. Hiromi, one of the employees, helped me look for a place to accommodate me and she helped me with the reservations. The servers in the dining area are all very attentive and are always happy to serve. The strength of the hotel is not only its facilities and location but also its people. We have never felt so much at home. Having traveled all over the world, this hotel made a huge difference in showing its customers what quality is all about. We look forward to going back again. Thank you Kyukaruizawa Kikyo, Curio Collection by Hilton.

This is a brand new hotel with a great location, an easy 10 minute walk from the train station. I wanted to find the interior/graphic designers responsible for the hotel and give them a hug a few times - clever little details run throughout the property. We stayed in the deluxe twin room. It was very spacious and spotless. Very nice ambiance overall. Guests seemed to be mainly couples. We visited with our 4 year old son, and while he was the only kid we saw at the hotel, we were made to feel very welcome and staff was friendly and kind to all of us! Our son enjoyed the hotel too. Breakfast was included in our rate, and was a daily highlight. The Spanish restaurant on the ground floor dished up fantastic, innovative filling dishes. Certainly far from your standard hotel breakfast offerings. I was very happy to support this hotel that was brave enough to open in the middle of the pandemic! Had a fantastic experience, and would recommend this place without hesitation. Hope to be back!

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

黑鑽會員特意給前台小張點贊👍 從沒有功夫寫點評的我 今兒被小張的服務感動了 小前台小張的服務可以算是輕井澤是王子酒店的名牌 故事是這樣的：“入住當天被王子酒店周邊shopping mall的氛圍感渲染啦一波又一波 訂的小木屋格局很好有兩個房間，當中是個客廳，入住3-4人搓搓有餘。當晚上入睡的時候覺察到滑雪場的造雪機有噪音，本人聽覺特敏感類型，所以當即和攜程一對一客服聯繫也和酒店前台聯繫好，很快速的得到相應。前台日本夜班人員溝通好考慮到很晚了就讓我們先去酒店樓裏住一晚第二天再調整房間。 第二天前臺中國小張開着酒店車很颯爽的來到小木屋幫助我們把行李搬進酒店樓棟內，聽到國語非常親切，小張特別耐心又提行李又開車還幫助我們一起把行李送到新房間，期間還幫我們介紹了酒店和周邊諮詢。 將我們後續需要的服務也一併提供完成。 日本服務業周所周知都是讚的，當異鄉又遇到同胞在語言溝通上順暢又得到了實在的服務幫助。這次的旅途酒店體驗是近十年遊走日本最最滿意的。

Traveling with 2 teenagers. This is not a suitable place for them. Check in at 3pm. You can check your luggage early. But, during this waiting time, you can only go for outlet shopping. Sadly, not for teenagers ! Staff are fine but quite fixed. For example, we arrived at 1030 and one teenager asked for using gym. They said no. It's his birthday, none is happy about this. At the early evening, I found you need to pay 2000 yean for each use of gym and hot spring. I feel this is silly. You are charging us anyway why not let us use and pay? Cottage: is cute and cozy but extremely oldx3. I think you can describe a vantage cottage. Clean but a bit of natural symphony from outside. Buffet dinner: selection if food was ok. Western, Chinese and Japanese. But certainly the entire area are a bit of pricy. 9000 yean plus 18% charges. If you dont have a choice , this is acceptable. Or you can choose to eat early at the outlet area. Hot spring: outdoor and indoor. Very nice setting but you pay 2000 per use. Overall, this area is pretty pricy. But if you are here to chill this should be nice but with teenagers I would say they rather live in Tokyo like a cheap hotel not this. They don't appreciate this at all. I still appreciate the service and the experience.

Stayed in Cottage Type A with two kids. There is the hotel van that will send you to your cottage from the hotel reception. You just have to let the staff know. They will also pick you up from the cottage if you want to go nearby places. The prince shopping outlet is a 5 min walk away. The ski school and slope are also within 5 min. The cottage is clean but there may be some creepy crawlers around (spiders). The bathroom is challenging to bathe in the winter because it is small and clothes may get wet. The toilet is separate though. Overall, it was a wonderful stay and I’d stay here again if I return next time.

Definitely the best hotel in Karuizawa! Exceptional service and beautiful accommodations that have made our experience truly memorable! The professional and caring nature of your staff has been remarkable, ensuring that every aspect of our stay feels personalized and welcoming. The hotel's design and upkeep are also commendable. The elegant decor and well-maintained facilities have set a perfect backdrop for our romantic getaway, enhancing our overall enjoyment and comfort.

如果是自駕車過來，為了想清靜的去親近自然，這處幾棟小別墅，就是理想之地！就近的711可以買到一切短暫生活所需，我們一家人在這裏渡過了愉快的兩天居家般的生活！

From our recent visit to the Karuizawa Marriott Hotel, we're excited to share the essence of this secluded gem. With its sprawling suites and gourmet dining options, the hotel is a sanctuary of comfort amidst the snowy splendor of Karuizawa. The experience is further elevated by the warmth of the staff and the blissful moments spent in the onsen. 😍So Good: Impeccable Cleanliness: The hotel's dedication to a pristine environment was evident and appreciated. Heartwarming Service: The staff's attentiveness and warmth made our stay delightful. Restful Onsen: The onsen provided a haven of relaxation, enhancing our retreat. Delectable Breakfast: The diverse breakfast options were a culinary delight each morning. 🙁Not So OK: Secluded Location: Its distance from the city and public transport requires some planning. Seasonal Crowds: Winter brings the beauty of snow but also high demand and prices. 👌Just OK: 👨‍🦲Zen Minimalism: The room's minimalist Zen decor may not resonate with those in search of traditional luxury. Standard Amenities: The facilities met our needs without exceeding expectations. Ski Area Access: While the hotel offers a shuttle to the ski area, there is still a walk involved to reach the ski gates, which might be a consideration for some guests. 💡 Tips and Recommendation: ♨Onsen Choices: Opt for the building with its own onsen for a private dip, or brave the open-air onsen for a magical winter experience. 🚘Transport Planning: While there's a shuttle service, having private transportation is convenient. Marriott Bonvoy Benefits: Leverage Bonvoy membership for enhanced stay experiences; it's worth signing up for. 👏Conclusion: Capturing the magic of the Karuizawa Marriott Hotel in mere words is a challenge; it's an experience that truly needs to be felt personally. It's a destination that may very well become your next must-visit retreat.