Pengguna Tetamu
31 Januari 2023
I can call it as one of my worst stays ever. After we checked in, the bathroom WC had toilet papers inside when informed the front office we got a cold response saying it's ok, we are not even sure if it was cleaned before our checking in that too during this COVID time. Next day also the house keeping didn't make the bathroom or even cleared the dustbins from the room. Even to sweep/mop the room we had to tell them. We also informed the front office to do house keeping for the bathroom but it went to deaf ears. We had requested for a room change that also was not honoured as our room just had a window that too was very high and it felt Castro phobic due to it. They have a limited car parking of 5/6 cars post that we have to park on the main road and there was no valet or security to monitor the parked vehicles The front office have a very cold response; at the checkout they didn't have a smile or take feedback of our stay, even small lodges do enquire. Our 2 night stay was a pathetic experience. All in all very disappointed and felt we were overpriced for the room with inadequate service quality
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