Zuri Zanzibar

Ending our honeymoon at Zuri Zanzibar was like stepping into paradise. The resort is breathtaking, with its prime beachfront location and beautifully designed spaces. We were thrilled by the level of service, attention to detail, and overall atmosphere at Zuri! The beach at Zuri is the best on the island—pristine and private, with perfect sunset views. We enjoyed sunset drinks and a beach barbecue featuring incredible seafood, which became one of the highlights of our trip! We also booked the romantic beachside dinner which was everything we wanted and more. From all the people we spoke to, Zuri is definitely the nicest resort on the island. The staff, including Richard, Regan, Francis, and many more, were attentive and accommodating, ensuring we had everything we needed. The food and drinks were outstanding, and the resort itself offered everything we could want without needing to leave. Zuri Zanzibar was the perfect end to our honeymoon—a luxurious, peaceful retreat where we felt pampered and relaxed.

Top notch experience! Managed very well. They don’t miss anything making stay unforgettable. Perfect add-on after African Safari. Located on beach at northern end of Zanzibar about hour drive from airport. Provide beach security so local beach vendors unable to enter private areas.

The moment we arrived at Zuri we were greeted with smiles and friendly staff! We stayed in one of the Suites and were spoiled by the staff our entire trip. The Suites were so beautiful, clean and had everything you would need! We can’t say enough about the staff at Zuri they were fantastic!! The beach was beautiful and the pool was so lovely!! We would highly recommend staying at Zuri!!

We stayed here for five days after spending almost 3 weeks in Zanzibar. I have no complaints whatsoever about this hotel. The staff were all very friendly the rooms were lovely and were all areas of the hotel. We never had a bad meal or any upset stomach. The beach area is very quiet and relaxing with a short walk to the beautiful sea with security guards to keep away any vendors which I found them to be very friendly and polite and full of enthusiasm and energy. Everything in the hotel is very expensive including all foods and drinks. The pickup from the airport was $130 one way but we had a very good driver who charged us $40. I have read a few negative reviews on this hotel which I can understand as the price they charge per day is extraordinary expensive for what you actually get for your dollars. This was by far the most expensive hotel we stayed in Zanzibar and really no better than similar hotels a quarter of the price. When hotels charge maximum dollars people expect the very best but we found out in our travels that this is not always the case as in this hotel. Out of all the hotels we stayed in on Zanzibar this is the only place I would not return to purely on the cost.

I recently had the opportunity to visit Zuri Zanzibar Hotel, located on the stunning Kendwa Beach. Unfortunately, my experience was overshadowed by a series of disappointments that left me questioning the service and professionalism at this establishment. Upon arriving at the hotel, I was eager to explore the beautiful property and its amenities. However, my first encounter with the staff was far from welcoming. While walking along the beach, I approached a security guard stationed at one corner of the property and asked, "Where is the main entrance of the hotel?" To my shock, he replied nonchalantly, "I don't know!" At first, I thought this was a joke. How could a security guard, whose responsibility is to assist guests, not know the entrance to the hotel he is guarding? When I pressed further, hoping for a more helpful response, he simply reiterated his lack of knowledge. This was not only frustrating but incredibly baffling. Feeling quite let down, I requested that he call a supervisor or manager for assistance. His response? The manager and supervisor were "busy" and didn’t have time for me. At that moment, I felt as if I had entered a surreal world—how could a hotel of this caliber leave a guest feeling so ignored and unimportant? After about 15 minutes of waiting, a manager named Jan crossed my path and noticed my distress. I explained my desire to see the restaurant and access the front desk to inquire about room availability. While Jan was polite, it was disheartening to think that I had to wait so long for assistance and that it took a passing manager to finally address my needs. To make matters worse, Jan informed me that it would not be possible for me to go to the front desk because the rooms cost $2,000 per night. What kind of disrespect is this? How could he possibly know my budget or my intentions? This kind of statement is not only presumptuous but also incredibly insulting. Furthermore, he told me I could not visit the restaurant or take pictures because the guests were linked to “Bill Gates.” I couldn't help but laugh at the absurdity of this comment. It showcased a level of ignorance and a complete lack of understanding of guest relations. Moreover, how could a manager publicly disclose such information about hotel guests? This raises serious concerns about privacy and confidentiality, which are paramount in the hospitality industry. Instead of making me feel welcomed, it felt as though the hotel was trying to intimidate guests. I've stayed in far more luxurious hotels than Zuri Zanzibar, and I have never encountered such poor service or felt so unwelcome. The minimum the hotel management can do is address the behavior of staff members who display such a lack of professionalism and respect. Zanzibar has plenty of options where guests can feel safe and their privacy will be respected. I would recommend avoiding a stay at Zuri Zanzibar, as the luxury image they project does not align with the disappointing service I expe

I regret to say that my stay at this hotel was extremely disappointing, mainly because of the poor management and substandard service. After eating in the hotel restaurant, I got a severe stomach ache for the first time in my life, even though I had been in Tanzania for eight days without any problems. When I approached the staff member Clara about this, she casually replied: ‘Welcome to Africa’, which I found dismissive and unprofessional. In addition, the hotel offers open water in the restaurant, which in my opinion should not be in Africa. - This is unacceptable for a hotel of this standard. Overall, the price-performance ratio is completely inadequate. When we informed the General Manager, Zophia, that the milk in our coffee was no longer good, she responded with excuses instead of apologising. Unfortunately, this pattern continued with every complaint; instead of addressing the concerns, management Zophia was constantly looking for excuses. Furthermore, the infrastructure of the hotel is problematic. While the lush greenery is visually appealing, it creates a stuffy atmosphere with a musty, humid air that makes breathing uncomfortable. The walk to the beach or pool is a steep 15 minute walk which is uncomfortable and tiring. Overall we cannot recommend this hotel. The lack of proper management and the lack of attention to the needs of the guests