Hotel berhampiran Event TIC Katowice, Katowice

Phenomenal service is a central hotel. The hotel was located on a main ***** of bars, couldn’t have been in a better position. We arrived during a snow storm, the hotel had Xmas songs playing with a blow up snowman outside, it really set the mood for Christmas! The receptionist was very polite and offered great information of the area and local food to etc. The bedroom was very clean and offered everything we needed. With being on a main ***** of bars, I was worried about noice as I’m a light sleeper, except my friends snoring.. the hotel offered great sound proofing and this was never an issue. If I visit Katowice again, I will for sure be using this hotel. Thank you to all the staff!

Hotel w pełni spełnił moje oczekiwania. Idealny na imprezę w Spodku. Pokoje wyposażone w podstawowe rzeczy i jest nawet czajnik z herbatkami czy kawą. Na recepcji też można sobie kupić jakieś przekąski. Obsługa bardzo miła. Pod hotelem parking, ale trzeba wcześniej zarezerwować

We were absolutely delighted with our stay at this hotel and would have no hesitation in recommending it for business or leisure travellers. The location is excellent for the city centre and train station. The staff offered exceptional service, spoke excellent English and helped us with every query. What made it a really special stay was the wonderful breakfast which was fresh, varied and generous. Our only regret is that we could only stay two nights. I have accessibility needs and they found me a suitable room with wet room. I just can’t fault this hotel on any level. Phenomenal value.

Very kind and helpful staff, dark curtains so we could sleep very well, big room and so much space for our rabbit to run and explore, wonderful fitness center and swimming pool with saunas and our car was parked right in front of the hotel

I wasn't sure about the services provided at the hotel. I was there in May 2023 and checked in. One of the staff at the reception was a trainee. She made a mistake, as she took another payment from my card, when I have already paid for the stay. Then I went to my room. She knocked at the door and apologised and brought me some cookies. I told her not to worry, that is fine. She was very apologetic, but I told her not to, as she just took over this job. The staff at the hotel is amazing. Very nice, friendly and welcoming. I will definitely go there again, as I like the location of the hotel, the friendliness of the staff and of course, Katowice is not a Tourist hub. Local flavours and the welcome spirit of the locals impressed me. Thank you team for your nice welcome in May 2023. I will be back to the hotel next year.

I am visiting Katowice for nearly 9 years and have stayed in this hotel over a 100 times. Because of the pandemic not been there for a long time. However, really good to be back. Still one of the, if not the best hotel in Katowice. Efficient check in, parking underground, 5 minute walk to city center, standard business oriented rooms, good breakfast, some nice dinner options if you are not going out and a nice bar area. Only downside, especially in Summer, most rooms do not have blinds.

I would rate this hotel 3,5 if it was possible. Basic hotel, nothing extra such as amenities. No coffé or tea maker. Not even a trash bin. The bed was hard which is fine with me. My room was somewhat dark and there could definately be more lamps. Staff was friendly. Breakfast was very simple and pricy relative to what you get. The room was reasonably priced so I would definately come back next time visiting Katowice.

(English version below) Obrzydliwe podejście personelu. Dlaczego, kiedy przyjechałam dwa tygodnie temu i poszedłam do recepcji, odbyłam normalny dialog z młodymi ludźmi, a oni rozmawiali ze mną po ludzku? A przedwczoraj, kiedy moja mama musiała czekać 17 godzin na autobus i przyszła do was zapytać, czy może odpocząć i zapłacić za pokój, w odpowiedzi usłyszała niegrzeczny ton, przewracanie oczami i skrzywione usta niezadowolonych (chyba z życia) recepcjonistów. Nie akceptujecie euro, komentując, że ”jakie euro, skoro jesteśmy w Polsce”, traktujecie ją jakby przyszła żebrać o jałmużnę, albo wyrzucała was z własnego domu. A za pokój na 10-12 godzin zginaliście cenę 150 euro. Jeśli tak bardzo nien@widzicie wszystkich, którzy nie mówią po polsku - idźcie pracować w fabryce lub zbierać śmieci. To h@ńba dla europejskiego państwa, a przy okazji akt dyskr*minacji ze względu na inny język i fakt, że moja mama nie jest Polką. Poradziłam mamie, żeby przyszła do was i odpoczęła, ale teraz ostrzegę wszystkich, żeby omijali wasze miejsce z tak paskudnym nastawieniem. I pamiętajcie, że jeśli usuniecie moją recenzję, napiszę ją ponownie. Utworzę tyle skrzynek pocztowych, ile będzie trzeba, aby upewnić się, że wszyscy zobaczą tę recenzję. Napiszę też do kierownictwa, żeby was wszystkich zwolnili. H@ŃBA! Jak można być tak bezwstydnym i pozbawionym skrupułów? ●●●●●●●●●●●●●● Disgusting attitude of the staff. Why, when I came a fortnight ago and went to the reception, I had a normal dialogue with young people and they talked to me in a human way? And the day before yesterday, when my mother had to wait 17 hours for the bus and came to you to ask if she could rest and pay for the room, in response she heard the annoyed receptionists' disgruntled tone, an exasperated sigh and pulling a face. You do not accept euro, commenting on it ”what euros if we are in Poland”, treated her as if she came to beg for alms, or kicked you out of your own home. And for a room for 10-12 hours you bent the price of 150 euros. If you h@te everyone who doesn't speak Polish so much - go work in a factory or collect rubbish. It is a di$grace for a European state and, by the way, an act of di$crimination on the grounds of another language and the fact that my mum is not Polish. I advised my mum to come to you and have a rest, but now I will warn everyone to avoid your place with such a nasty attitude. And keep in mind that if you delete my review, I'll write it again. I'll create as many mailboxes as it takes to make sure everyone sees this review. And I will also write to your management to have you fired, all of you. DI$GRACE! How can one be so shameless and unscrupulous?

Hotel is amazing. Good breakfast included with stay, but not much variety to choose from. Restaurant set up was a bit strange. Website lists 3 but there was only 1 location. Whatever you do DO NOT get a Thai massage! They use their full body weight and do not adjust the amount of pressure they use. I’m 5 ft 6 inches and 125 pounds (58 kg) the masseuse weighed more than I do. After less than 2 minutes I had to stop the massage because it was SO painful. I asked her to use less pressure and she just kept saying “traditional Thai massage is deep pressure” I ended up having to pay more money for a different massage instead of her just reducing the pressure she was using. See posted pictures of my husband’s back after his massage and my arm.

we visited tis hotel for the second year in a row. if in the first year we were just surprised by such a good service, this year we realized that this high standard of this place is their normality. I definitely recommend visiting and trying the Silesian menu and local drinks