Hotel Holiday Inn di Katy

I travel weekly for my job and have stayed in countless hotels. This was by far one of the most enjoyable experiences I’ve had in the past year of staying in so many different hotels!!! I highly recommend the Katy Best Western as your next stay if you are going to be in the area! Lots of attractions close by. Great restaurant and shopping with in walking distance of the hotel! The staff and stay were stellar!

I have stayed at this Courtyard Marriott many times, as it is located not far from my parents’ senior apartment. I am also a frequent business traveler, and I have noted that the cleanliness and quality of the service are consistently excellent; the hotel ranks well relative to properties I visit around the country. In the last few weeks, however, Henry from the Katy team has gone above and beyond to help me as I have made reservations for visiting family members coming to visit my mother, who is on hospice. His kindness means so much to our family at this difficult time.

This is a dump, very old property, not maintained. Pls stay away, and it is a disgrace for Marriot to have such a bad property in the middle of Texas. Here are the issues: 1) Booked a two room suits with 4 of us in the family. 1 room supposed to have 2 beds and 1 with Master, but we were told all of their two bedrooms are with only 1 king bed only for each bedroom, so kids could not have their own bed. I asked, the gentleman in front desk advised me to use sofa bed in living area. Poor guy has no solutions for me. 2) Rooms are very small and congested, washrooms are extremely compact. Bed odor from washroom and bad water quality, serious water quality issues, pls don't use it for shower or wash your face. I went ahead and used bottled water instead. 3) OpenOffice the days, the fire alarm went off around 7am in the morning and everyone had to evacuated, firefighters came on board and told us as they were leaving that there is no fire, just a water leaks turned on the alarm. Hotel staff would not say what happened, no courtesy whatnso ever. 4) When I asked for an extra blanket for sofa bed, front desk told me they ran out of it. Sad to believe that such a big hotel would not have a extra blanket. I find the staffs are lazy and not going extra miles to help. 5) Laundromat area is very dirty and the so the gym area. Laundry machine requires change/quarters, no way to swipe a credit card to pay as I did on other similar Marriot properties. All in all, I didn't get what I paid for and no service, it is a disgrace to see such a marriot property still exists.

샌안토니오 가기위해 자리한 숙박시설 다운타운까지 2시간30분걸림. ..... 3층 높이에 작은 건물 휴스톤 다운타운 까지는 30분정도걸림..

This hotel is filthy. There were yellow stains on my bed pillows, and they smelled strongly of urine. There were about ten missing buttons on the phone. The room's desk was broken and falling apart. Could not read the numbers on the tempostate. The wall has holes, the carpet has stains, and the chair has stains. Remote control for the TV needed batteries. Even though there are only three floors, the ice machines on the first and third floors were broken. The front desk clerk informed me that the property was not in good condition because the company would not hire more workers. They moved me twice after I complained to the front desk, and the rooms were worse both times. After I repeatedly voiced my complaints to the front desk clerk, the property manager showed up and told me I had to leave because the clerk had lied and claimed I was causing trouble. False; my desire was for a clean room. After maybe three hours at the property, the manager forcibly made me leave and would not reimburse me for the one night I did not even spend there. I was subjected to prejudice and threatened with an unnecessary call to the police. While I was trying to make another hotel reservation over the phone, the representative could hear the property manager being irrational and unkind to me. She was shocked at what she was hearing. I lodged a complaint with the corporate office. I have provided my information and am waiting on a call from the general manager and property owner. Even after placing several calls and sending emails, I have not heard back from anyone. I would like my money reimbursed. You stay at this hotel you will only be disappointed.

After Hurricane Beryl, this was the only hotel I could find that actually had a room. Lucky for me it was also an accessible room. The hotel staff was working hard to meet the demands of a distressed populous. Erin seemed to be at the front desk every time I was there no matter the hour. I don't know how she managed to keep it together with the annoyance of the phone constantly ringing, the lobby full of people, current guests, and staff who needed something. This happened everyday, all day while I was there. I was anxious just watching, but Erin just kept working. Occasionally I would see another person at the desk to help her. I would suggest to the hotel, during a crisis they really need to have two people at the front desk during working hours 9-5, to help manage the mass that descends looking for relief. Since many people were also booking on line, I was at the mercy of cancelations to keep my room each day. Luckily Erin was able to accommodate me for at least two more times. All the staff I encountered were very friendly and helpful, and despite the fact that they probably were dealing with their own issues from the storm, came to work to help the rest of us. A big shout out of THANKS to Erin and all the staff at Comfort Suite at Katy Mills who made a bad situation better for me, many Houstonians, and out of towners.

Hotel staff, upon check in was short spoken and unwelcoming. Before I even arrived I was charged a fee that was greater than I paid for the room for incidentals, waiting to see if that pending charge is removed, will give it a few days. The family we met here said the bar was not open the night before when the posted hours were until 10pm, apparently the whole wedding party came back from rehearsal to a closed bar. The night we stayed they did keep the bar open, bar staff was nice. Toilets didn’t flush well and the bath tub has been dripping for who knows how long, it’s stained. Overall, seems clean but very dated. Floor is still old carpet. Only convenience/update is the door key that is connected to the app, making it optional to skip check in (which we did, but still had questions for the front desk, who was less than helpful. There was maybe a girl in training, she was nice, but the person training her was awful).

Just stayed at Homewood suites. The hotel was lovely and conveniently situated close to Katy mills. The breakfast was not so great and the housekeeping could have done slightly better job. You have to request house keeping in the morning, not sure if is temporary because of COVID protocols. Once time we didnt any soaps, towels and sanitary napkins so we had to go to the reception to request it. The bathroom was not functioning during some parts of the day then would suddenly work. When I informed reception, the staff didn't even say I am so sorry about it they were very matter of fact and I had to advise the staff how to speak to guests and handle complaints by virtue of being from the travel and tourism trade. Shamali was very nice and friendly at the reception The room had all amenities full kitchen, microwave, fridge. The telephone had emergency numbers which was a great feature. There is a lovely pool and gym. The location was ideal, close to places for breakfast and activities such as indoor climbing. The hotel had everything one would need in case you forgot something e.g toothbrush or needed a quick snack. Overall, a nice hotel.

Room could have been a bit cleaner (there was hair on the floor of the shower, and the floor had some sort of residue that stuck to bare feet - bring socks/slippers!), but that's my only complaint, and it's not a big deal. Easy check in and check out, comfy bed, and a hot breakfast (bacon, sausage, eggs, potatoes, toast). The food was cheap hotel faire, but that's what I would expect at this price point. It filled us up, and we didn't have to go spend more money at IHOP down the road. Win/win! Would stay again. :)