Akagera Rhino Lodge

We stayed 5 nights in the Lion Hill room, the views were breathtaking and the room was fantastic. We took 2 full day safari’s in Akagera national park our driver and guide Dan was fantastic and looked after us very well, we were lucky enough to see the Big 5 and host of other animals which is no mean feat considering the size of the park. Special mention also to Joshua and Chantal who both went above and beyond to make sure we had a fantastic stay.

Beautiful setting! Clean and a wonderful, helpful, cheerful staff. It was pure enchantment! Waking up early in the early morning drinking tea while savoring the sunrise and its reflection on Lake Ihema, while birds chirping and a cool breeze blowing through the trees.

This used to be "the" place to stay outside the park but within reach. It has an amazing view and charming rooms. One of our two rooms had problems. Leaking roof over the bed and no power or hot water in the bathroom. Staff shrugged as a response. Follow up emails were ignored. Eventually had a phone call. No apology or action.

We are very pleased with our stay at the Akagera Rhino Lodge; the room, service and location are all good so I gave them each a 5-Star rating. I want to say a big thank you to the staff especially Gilbert who welcomed and looked after us with passion, energy and professionalism. I think he deserves to be rewarded, recognized and considered for promotion in future. However, I'd given an overall 1-star rating which is not a mistake. I want to highlight an unpleasant and unacceptable experience dealing with the person, Zipporah, who is responsible for reservations. I paid a $50 deposit in 2022 but I could not visit the lodge due to illness and wanted her to confirm that the deposit could be used when I come. I messaged her back in November last year and received no replies despite multiple messages and calls (no answers). I finally got hold of the owner's email, Joseph Karama, and sent him a complaint. It transpired that Zipporah had intercepted the email and deleted the complaint!!! Her unprofessional and deceitful behavior is totally unacceptable - 1. ignoring messages - her job is to make reservations 2. deleting messages to cover up her mistake/ignorance. I want to ask the owner, Joseph Karama, to reply to this review and tell future customers what action has he taken to make sure this kind of abhorrent behavior is not tolerated at Rhino Lodge and will not happen again.

This place is so special and incredible. The views are one of a kind and the staff is superb. Our room (Shoebill) had its own private balcony overlooking Akagera National Park. The sunrise was incredible and the starts at night were stunning. All meals are served overlooking the forest as well. I will absolutely come back. Grace, the manager, was on top of everything and so organized. The lodge also helped us arrange a safari ride with Daniel and it was great. Our driver was Amour and we as incredibly knowledgeable.

We had a lovely two-night stay at the rhino lodge. Excellent service, close to the park entrance (10 min drive). Shower is nice pressure and hot quickly. The view from the room is great and rooms are cozy and nice. There is also a nice campfire to sit around in the evening. As mentioned transparently on the website, some cottages are a bit further away, but just as worth it. If you arrive by midday and would like to take lunch for afternoon park visit, best to notify in advance. Food is also nice. We recommend this place and Daniel as a guide 👍!