Hotel berhampiran Apple Bowl Stadium, Kelowna

I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.

我們住的是海景4人房含早餐，飯店位子很好附近也有很多的餐廳還挺方便的，外面的湖景很漂亮，他們的游泳池設施也還不錯，只是比較淺一點，1樓大廳會有免費的小點心跟飲料可使用。

Segala-galanya adalah baik. Perkhidmatan ini terlalu teruk. Dan masa daftar masuk dan daftar keluar ini benar-benar tidak normal Mesti daftar masuk selepas pukul lima dan daftar keluar sebelum pukul sepuluh Maksudnya ialah hotel ini akan memotong wang secara rawak! Berhati-hati untuk tidak memilih hotel ini Tetapi saya merasakan bahawa tempat hantu ini sepatutnya sangat sukar bagi sesiapa selain saya untuk menempah hotel ini dengan Ctrip. Pemandangan hotel ini sangat bagus. Kolam renangnya juga sangat cantik dan besar Servis memang teruk dan tahap penyangak Saya memandu dari Banff ke hotel yang memandu selama lebih daripada empat jam dan tiba pada pukul 10:30 malam. Kemudian apabila saya mendaftar masuk, saya memberitahu saya untuk meminta deposit sebanyak dua ratus dolar Kanada untuk hak pra-jualan Saya memberinya kad kredit. Kemudian saya melihat perbankan dalam talian saya. Lebih 320 ditahan... Saya bertanya kepadanya apa yang seratus lebih itu. Saya tidak mengakuinya sehingga mati. Saya menunjukkan baucar kepadanya. Dia melihatnya selama lima minit dan memberitahu saya bahawa ia memang ditahan oleh syarikat mereka, tetapi dia tidak tahu apa itu. Kemudian saya pergi ke bilik dan mula. Saya terjerat dengan Ctrip sehingga kira-kira jam 1 pagi dan tidak pergi berenang. Saya pada asalnya menempah hotel ini untuk berenang. Kemudian saya memberitahu saya untuk memberi saya jawapan pada pukul 9 pagi. Saya bangun secara semula jadi pada pukul 8:30 pagi. Tunggu jawapan. Kemudian beritahu saya Hotel tidak memotong wang saya. Ia hanya menampung saya dua ratus.... Kemudian saya menghantar baucar ke Ctrip dan bertanya apa itu. Kemudian saya pergi untuk mengesahkannya selama dua jam. Dalam tempoh ini, saya bertanya sama ada saya boleh menyemak kemudian. Saya diberitahu bahawa ia telah ditangguhkan. Terdapat cukai sebanyak 45 USD dan 50 caj bilik. Kami mesti keluar sebelum pukul sepuluh dan kemudian pada pukul sepuluh setengah hotel akan datang dan menghalau kami, mengatakan bahawa kami tidak akan berlengah jika kami menambah wang. Saya juga memberitahu saya bahawa ada tetamu baharu yang ingin mendaftar masuk. Saya benar-benar It’s too bad. Saya bertanya kepada anda jika hotel hanya boleh mendaftar masuk selepas pukul lima? Anda tidak perlu merangka pembohongan? Saya benar-benar mabuk. Kakitangan perkhidmatan di hotel ini seperti penyamun. Pada pukul 11, Ctrip datang ke perkhidmatan pelanggan dan memberitahu saya untuk mengesahkannya. Ia adalah kebenaran tambahan... Saya benar-benar Spit up. Memandangkan saya memberi kuasa kepada anda untuk memberitahu saya terlebih dahulu! Katakan dua ratus. Saya memotong lebih daripada tiga ratus dan tidak mengakuinya pada mulanya. Pada akhirnya, saya memberitahu saya bahawa itu semua yang saya beri kuasa. Saya tidak mempunyai wang untuk memegang untuk anda. Cuma saya tidak berniaga seperti ini. Saya suruh orang pegang dua ratus dan hasilnya lebih tiga ratus. . Mengapa anda tidak memegang lebih daripada 30,000! Mengatakan ia akan dikembalikan kepada saya dalam masa tujuh hari bekerja. Ia adalah satu perkara untuk membayar balik kepada saya. perangai awak salah. Melanggar dasar perkhidmatan hotel hanyalah logik penyamun. Jika anda merompak kematian paksa keluarga anda, anda tidak akan mengakuinya. Akhirnya, semua bukti dipaparkan. Saya memberitahu saya bahawa ia adalah kebenaran tambahan. Jadi kenapa anda tidak mengaku pada mulanya, anda adalah hotel yang rosak. Sungguh menjengkelkan. Ia adalah yang besar! Dan saya lupa nak cakap. Mengapa anda memberi saya suite dua bilik tidur untuk suite satu bilik tidur saya? saya tak faham. Adakah anda menjual bilik saya? saya bergantung harap Mengapa saya memerlukan bilik yang begitu besar? Saya dan teman wanita saya tidur di katil berasingan, bukan? Muntah sangat Hotel sedang nazak. Ia sama seperti bilik untuk lelaki berusia 80-90 tahun. Saya sangat menyesal mempunyai hotel ini. Saya tidur selama lima atau enam jam pada 1,000 yuan. Saya telah ditahan selama lebih daripada 1,500... Lawatan. saya muntah. Pengalaman itu mengerikan. Saya keluar untuk melancong dan menemui hotel penyamun hotel titik hitam seperti ini dan bertemu dengan kakitangan perkhidmatan pelanggan penyamun ini.

The room and bed were cozy and nice, also I liked breakfast especially the bagels. Everything was nice, but would be the best if they provided me with new towels and coffee capsules.. Recommend anyway

Well run, the rooms were ready for us, clean. Although small the rooms were, we were busy all weekend and we were there to sleep in them not host a party etc.

Don't leave anything behind in the room because you likely won't see it again. I left two expensive medications behind by accident and was basically accused of being a liar when I questioned why they weren't turned in by the housekeeping staff. The man I spoke with at reception was unhelpful and unapologetic, going so far as to tell me it was my problem since I left the medications behind. I know they were tucked out of sight and that's how I forgot them, but he said his housekeepers are very thorough. If that's the case, they should have turned the medications in. A bit of compassion goes a long way and is better than calling your customer a liar.

I had stayed at the TownePlace hotel in December and then again in January. My first visit was good but unfortunately our TV was not working. It was really late when we turned it on so they couldn't fix it. But they were kind enough to try and did offer a second room, which we declined. We still loved the hotel and wanted to give it a second chance. My eldest son has a tumor in his brain that needs to come out. So our visits are stressful. I did email ahead of time and asked if they could just make sure the TV is working, when we arrive. At check in, we received a nice warm welcome to an upgraded room, a welcome bag of goodies, with a card and they even programmed the TV to say ”Good afternoon Christine” This was such a nice touch!!! This hotel knows the importance of customer service. If you are in West Kelowna, for leisure, business or medical reasons, I would highly recommend The TownePlace Suites by Marriott, for a great place to stay!

We were greeted by the staff when we arrived. Check-in only took a few minutes. The room was superb. Big and spacious room. We had a king and queen rooms and both has their own toilet and bath. A spacious living room with fire place and a balcony overlooking the mountains and lake. The kitchen has everything you needed. I couldn’t ask for more. The hotel is fantastic.