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Super 8 by Wyndham Kelowna BC
3.7/5108 Ulasan

Super 8 by Wyndham Kelowna BC

Kelowna|0.81km dari EXIT Kelowna
I stayed at the Kelowna Super 8 for a longer term stay as we have just moved to Canada. My stay was pleasant and the beds were comfortable but I wasn't overly impressed with the property or some of the policies that I faced during my stay. The rooms were VERY dated and although they were clean, the property is definitely in need of an upgrade. The state of the property unfortunately is not the reason for my poor rating. When I checked in, my experience started poorly as I was told that instead of the typical $200 room deposit, the property was going to charge me $500 instead because I was going to stay there longer term (10 days) - 1st negative Then I was told that if I wanted to change my linens, I would PERSONALLY have to ***** my bed and bring the towels and linens to the front desk where I would then need to collect new linens and MAKE MY OWN bed. For the cost of my stay this is unacceptable! - 2nd Huge Negative I fully understand that it is important to minimize contact in order to protect your staff from exposure to COVID but, there are other ways to manage this in a property of your size! I offered to let the front desk know when I was going to be away from my room during the day (I have just started a new job with Interior Health with BC Cancer.) but was told that if I wanted my room cleaned while I was staying onsite I would need to pack up and move to a new room. - 3rd negative As I mentioned, I have just arrived from Australia to start a new job and had 3 bags with me while waiting for our temporary accommodation to become available in October. Moving rooms was not only a huge inconvenience but completely unacceptable given that I was staying for a long term in the hotel. Lastly, I was charged up front for my entire 10-day stay. While this in and of itself is not a massive issue, I have travelled globally and have NEVER been charged for a 10-day hotel stay until the end of my visit. I was made to feel like a degenerate instead of a valued patron as I was told the billing was made in case I didn't pay my bill at the end of my stay??? Your team, along with all other hotels in my booking experience took a copy of my credit card and identification when I checked in, additionally, you have my address, phone number and email contact information from my reservation. How is it that I am purportedly not meant to pay for my stay if you have these personal details on file? Again, my complaint about this is based more on principle...

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Recreation Inn and Suites
3.8/5101 Ulasan
Stayed here with a family of 5 in the family suite with a separate room with queen bed and another room with a queen and a single.. Perfect setup for us and they had the deepest tub I've ever seen.. LOL. The outside building does not reflect the inside rooms at all so don't let that fool you. Front staff were polite and air con drowned out any outside noises that there may have been so we had a good sleep. Close walking or driving to everything needed. Highly recommend!
Comfort Suites
4.2/597 Ulasan
Pet friendly, multiple conveniences within walking distance, kind and welcoming staff, comfortable pillows, waterslide and hot tub, and a full breakfast to top it all off. This is our go-to accommodation when visiting with friends and family in Kelowna and has been for the last 5 years. Would absolutely recommend Comfort Suites Kelowna to anyone looking for an affordable and reliable experience.
Super 8 by Wyndham Kelowna BC
3.7/5108 Ulasan
I stayed at the Kelowna Super 8 for a longer term stay as we have just moved to Canada. My stay was pleasant and the beds were comfortable but I wasn't overly impressed with the property or some of the policies that I faced during my stay. The rooms were VERY dated and although they were clean, the property is definitely in need of an upgrade. The state of the property unfortunately is not the reason for my poor rating. When I checked in, my experience started poorly as I was told that instead of the typical $200 room deposit, the property was going to charge me $500 instead because I was going to stay there longer term (10 days) - 1st negative Then I was told that if I wanted to change my linens, I would PERSONALLY have to ***** my bed and bring the towels and linens to the front desk where I would then need to collect new linens and MAKE MY OWN bed. For the cost of my stay this is unacceptable! - 2nd Huge Negative I fully understand that it is important to minimize contact in order to protect your staff from exposure to COVID but, there are other ways to manage this in a property of your size! I offered to let the front desk know when I was going to be away from my room during the day (I have just started a new job with Interior Health with BC Cancer.) but was told that if I wanted my room cleaned while I was staying onsite I would need to pack up and move to a new room. - 3rd negative As I mentioned, I have just arrived from Australia to start a new job and had 3 bags with me while waiting for our temporary accommodation to become available in October. Moving rooms was not only a huge inconvenience but completely unacceptable given that I was staying for a long term in the hotel. Lastly, I was charged up front for my entire 10-day stay. While this in and of itself is not a massive issue, I have travelled globally and have NEVER been charged for a 10-day hotel stay until the end of my visit. I was made to feel like a degenerate instead of a valued patron as I was told the billing was made in case I didn't pay my bill at the end of my stay??? Your team, along with all other hotels in my booking experience took a copy of my credit card and identification when I checked in, additionally, you have my address, phone number and email contact information from my reservation. How is it that I am purportedly not meant to pay for my stay if you have these personal details on file? Again, my complaint about this is based more on principle...
Best Western Plus Kelowna Hotel & Suites
3.9/5115 Ulasan
The staff was nice and it’s handy to have a breakfast bar included in the price. It was a nice experience in a convenient location. Great view from the tower we watched hot air balloons going by and the Snow Birds!
Accent Inns Kelowna
4.2/5110 Ulasan
I stay here when I come to visit family, and usually, it's great. This time I'm not feeling the love No mobile key available - had to phone to ask where it was. Hotel did not reach out to advise it wasn't available although there had been known Issues Asked for a room on a lower floor one week before reservation and told when I checked in there were none available, which is I believe due to the mobile key not being available on time. Front desk staff not accommodating at all about it. Microwave in room unplugged Stain on the bed Beds hard as a rock I'm probably being a bit picky because I'm used to such a great experience. Pretty disappointed this time but the duck made me feel better
Days Inn by Wyndham Kelowna
3.5/546 Ulasan
Don't leave anything behind in the room because you likely won't see it again. I left two expensive medications behind by accident and was basically accused of being a liar when I questioned why they weren't turned in by the housekeeping staff. The man I spoke with at reception was unhelpful and unapologetic, going so far as to tell me it was my problem since I left the medications behind. I know they were tucked out of sight and that's how I forgot them, but he said his housekeepers are very thorough. If that's the case, they should have turned the medications in. A bit of compassion goes a long way and is better than calling your customer a liar.

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