La Concha Key West

Great hotel and location.. BUT ... they are undergoing major renovations that were never mentioned... you will spend half your trip waiting for the 1 working elevator... and somehow there is no stair option... so we had to wait everytime... just to get to the second floor.

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a "destination fee," which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this "destination" hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Melhor custo X benefício dos últimos tempos. Pensem num lugar agradável, limpo e no point de Key West. Valeu cada centavo. Só usamos carro pra ir numa praia mais distante, mas, fora isso, impossível usar o carro. Silencioso, cama deliciosa, totalmente reformado. Eles dão cortesias de bebidas e voucher de 30 dólares diários pra usar com comida e bebida. Surpreenderam a todo momento. Reservem de olhos fechados. Atenção: Estacionamento custa 35 dólares por noite. Mas se for pra hotel mais distante, vai gastar mais que isso pra ir e voltar de Uber, além de não ter a comodidade de estar na energia da ilha. Fui com esposa e filho, ou seja, não fui atrás de muvuca nem bagunça. Foi top!

浴室的百葉窗有點老舊，咖啡機放置的位置沒有插座，得移到有插座的地方，停車場位子很多，但是需要另外收費，早餐菜色選擇眾多，口味不錯。

地理位置非常方便，在老街主要街道。酒店有一點點老舊，隔音不夠好。前台服務態度好，交流容易。酒店有停車場，位子足夠。

We loved the free use of the bicycles. Also, the location to town. When we didn’t ride bikes we could walk there.

We booked the property for the pool and tiki bar, which was closed due to painting the property. Also, the rooms were under construction where we had masking tape on the bathroom light fixtures and wall to hold the wallpaper up.

I am trying to be as fair minded and honest as I can be. The stay itself, other than construction workers, drilling directly outside our room, early in the morning, was wonderful. The front desk greeted us very warmly and weee very accomodating. After we checked out, I noticed that we were billed twice for the stay-once by Orbitz and once by La Concha. I called and reported the issue. They admitted their error and said it would be corrected. Since then, they refuse to communicate with me or Orbitz on the status of the reversal. The hotel made the mistake but now, I am the bad guy? Very puzzling and upsetting. A 5 star stay followed by a 1 star experience equals 3 stars. The staff deserves a 5 but management drags the score down. Thank you to the hard working staff at La Concha for all you do for your guests!

The lower cost rooms are the smallest I have seen in some time. You can barey walk by the foot of the bed it is so close to the entertainment center. The rooms are remodeled, but only partially so and the two rooms we stayed in both had numerous small issues. One of the rooms smelled musty, so we were moved to a second room which was fine. The windows are sealed with a second solid window that is dirty, so not a good view out. I see no way to clean them because of the way it was done? The hotel is still being remodeled and currently they are prepping to repaint the exterior. I would pass on this place until it is complete. Maybe the final result will be good.