Pengguna Tetamu
3 Februari 2023
Do not stay here: the rooms are dirty, the beds have bed bugs and they refuse to help you with solving these problems. We booked with Mr. tho's through *********** two bungalows with riverview for three nights. When we arrived yesterday (February 2nd) at 1300, they had given our bungalows away to other guests and only had garden view rooms left. These were dirty and smelled disgusting. We took the rooms anyway and paid. Today, after coming home from dinner around 2200, we found one of the rooms infested with bugs and bed bugs all over the bed. We refused to let our children sleep in the room another night. We couldn't find anyone who spoke English; apparently, they put their children in charge at night. When they called the "boss," he told us he was in the hospital, but we heard karaoke in the background. Anyway, they refused to help us, refused to give our money back for the two remaining nights and refused call a new hotel for us. We had to arrange for a new hotel at 2300 on a Friday night with two children. Stay away!
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