Rakuten Stay Kokura Station Reviews
Rakuten Stay Kokura Station
1 Chome-3-14 Komemachi, Kitakyushu, JapanView Hotel Details
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1 night
Rakuten Stay Kokura Station Guest Reviews
4.1/5
Very Good
40 review
Verified reviewsLocation4.4
Amenities4.2
Service3.5
Cleanliness4.3
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All Reviews(40)
Positive reviews(36)
Reviews with photos/video(8)
Awesome rooms(12)
Awesome stay(7)
Negative reviews(4)
LLS888
Standard Triple
Stayed in Feb 2024
Family
15 review
Outstanding
Posted on Feb 19, 2024
Good location. Just check in annoying because no customer service and pin not given by trip.com. Must contact trip.com customer service to get the PIN only can enter lobby
Guest User
Standard Twin（with Counter）
Stayed in Oct 2023
Family
1 review
Posted on Oct 21, 2023
no check in service, also the check in machine doesn't work properly. No more next time!
dwrt
Standard Twin Room
Stayed in Mar 2023
Business travellers
91 review
Posted on Apr 3, 2023
Stayed here twice. Very big room. But no hiusekeeping for the entire stay. Didnt receive email for check in.
Guest User
Standard Twin Room
Stayed in Jun 2023
Friends
5 review
Posted on Jun 17, 2023
No email for door pin
Guest User
Standard Twin（with Counter）
Stayed in May 2024
Friends
3 review
Amazing
Posted on May 31, 2024
Spacious, newly built and clean. Satisfied with everything except the inconvenient check-in.
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Anonymous User
Standard Twin（with Counter）
Stayed in Mar 2024
Family
8 review
Very Good
Posted on Mar 28, 2024
As a relatively new hotel, the price/performance ratio is quite high. However, the only drawback is that as previous guests commented, it is a big test to check in at the hotel gate. I couldn’t find the password in my email, so I had to contact the waiter by phone. You can enter first, but overall the room is spacious. Ge
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Sihua
Standard Twin（with Counter）
Stayed in Mar 2024
Couples
1 review
Outstanding
Posted on Mar 22, 2024
The room was really big and comfortable, and the price was very cost-effective. The check-in problem everyone mentioned was that there was a problem when entering the order number at the gate. But I was lucky enough to meet someone who opened the door, so I went directly to the lobby to process the order number. So I didn't encounter the problems that everyone mentioned. I was worried about it. The overall experience was very good. I would like to stay here again next time.
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cutielili
Standard Twin（with Counter）
Stayed in Feb 2024
Family
1 review
Outstanding
Posted on Mar 3, 2024
A very good treasure hotel, with self-service check-in and check-out, but there is a Chinese system, so check-in and check-out are stress-free. The room equipment is very comprehensive, and the kitchen facilities are also very complete. You can make your own food. I will stay here again next time I go to Kokura this
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Guest User
Standard Twin（with Counter）
Stayed in Jun 2024
Family
2 review
Amazing
Posted on Jun 14, 2024
The transportation is convenient, there are many attractions and food nearby, there are also convenience stores on the corner, and there is Uniqlo in the mall diagonally opposite, which is very convenient for shopping.
The facilities are novel and the customer service staff are also proactive in assisting if you have any questions.
Although it is an unmanned hotel, the response time is fast
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Erin HUANG
Standard Twin（with Counter）
Stayed in May 2024
Family
2 review
Posted on May 20, 2024
The Pink code issued by the hotel was invalid at its root. We pressed it outside the hotel for a long time and still couldn't enter. It was also because someone was about to come out so we could go in and use the tablet at the front desk to contact the customer service center. What if no one came out? It’s impossible to enter at all. This really needs to be improved.
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Guest User
Standard Twin（with Counter）
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Nov 20, 2023
I went there with my parents and I was satisfied because the space was spacious.
The toilet and shower facilities were newly built and were great.
I think I will use it again next time
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봉봉홧팅
Standard Twin（with Counter）
Stayed in May 2024
Family
1 review
Very Good
Posted on May 12, 2024
Generally good
The double bed is good for sharing with the family.
Location is better
However, the password was not provided when checking in.
It's a shame
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Meitian
Standard Twin（with Counter）
Stayed in Apr 2024
Friends
2 review
Outstanding
Posted on May 16, 2024
The facilities were very clean and comfortable. We stayed for four people and it was spacious enough. I would like to use it again.
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Guest User
Standard Double Room
Stayed in Mar 2024
Family
2 review
Posted on Mar 4, 2024
I was unable to enter the hotel because my check-in ID was not sent to me, and it took some time to enter the hotel. I checked the chat the day before, and the auto-response chat answer was also incorrect. When I managed to get into the room, I found that the previous person's leftover plastic bottle was still under the bed, and there was hair on the futon mattress. Since I had booked the room for two nights, there was going to be a lot of trash, so I had to throw it away, but I wish I had brought a replacement plastic bag. It's a shame that the bath towels were reused for two days. It was nice that the room was spacious and had cooking appliances.
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checkki
Standard Twin（with Counter）
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Feb 23, 2024
It was a 2-day itinerary with 4 people.
It had twin beds and the interior was spacious and comfortable compared to a business hotel.
I think the price is cheap compared to the comfort of the interior.
The kitchen is equipped with items such as an induction stove, spoons, forks, pots, small cutting boards, and bowls, which are difficult to find in typical hotels, so you can cook simply. There were more than 10 outlets specifically for Japan, which was sufficient.
Since it is an unmanned hotel, there is no friendly service, but it is convenient to contact and respond when necessary, and the condition of the items prepared inside and the cleanliness of the room was good. It was nice to stay in a room that was so well maintained that I could feel the hard work of the staff cleaning the room. thank you
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