Hotel berhampiran machap hill, Kluang

Frankly, I think I gotten the room at a good bargain. However, rest assured that I will also always check on the room photos and details prior to any booking (yes, irregardless of the price). 1) Room booked is not as how decent, how clean it is as showed in the booking site, Agoda.com. 2) Received the 1st room, checked in, rather dirty and certainly not well maintained - stained walls, hair on the bed, dusty bedside table, no closet and no hangers, no bedroom slippers or towel. Upon checking with the staff, was told some of the items will only be provided upon request ; some doesn't come with it at all. 😂 Most interesting is, the staff mentioned he has no idea what is being showed on booking site! Guess what, my better half is thinking if I've booked a quick hotel. 😅 3) Well, managed to get the room changed. Seems better but well, below expectation for a so called 3 star hotel as per booking site. Huge patch of water leaking marks on the ceiling, semi-broken window blinds, etc. 4) Service level - the guy is working alone, all alone for the night. Well, doesn't seems too cheerful but at least helpful in changing the room. Overall, the hotel is kinda run down. Don't be conned by photos unless you really don't mind. I would really compliment on the nice and clean lobby but certainly not on the others, including the musky carpet along the corridor. My advise is twice twice when you make a booking. All depends if you are looking for a cheap room (so long there's a bed) or cheap quality hotel rooms. I do hope the hotel manager/ owner can really improve the hotel standards. By the way, why would there be an astray if smoking is not permitted in the room? Isn't it funny? Well.. That's just how Merdeka Hotel is.

Very fast customer service and answer question fast. Room service also very professional and make customer comfortable. Room is clean and smell good. Toilet is clean. Room is cool. Wifi can use and faster.

Overall its ok.. just a little bit of hair that i dunno where its comming from.. its not tike head hear.. might be its come from cleaner broom.. pverall everything is ok

beautiful room design and have the individual room unique. but sadly unable to enjoy the swimming pool due to the maintenance is in progress before the covid 19. it would be great if the room is provide extra 1 more mirror in the room instead only available in the bathroom which abit inconvenient for lady who need to do the makeup. the room cleaner seem like only 1 person to do the job, but we need to wait for 1 hour later which is exactly on 3pm to do the room cleanup, although the check in time is 3pm. Hope the room cleaning process will prioritize to the room which has the next guess availability. Also do hope the villa will also do take care and clean the carpet as and when it needed for the cleanliness.

Pro: 1. Location - Great location. Middle of Kluang Town. Everything close by. 2. Parking by coupon where you can get at nearest stall or distributor. Consider cheap 3. Comfortable and nice mattress Con: 1. Non Smoking room smell smoke. Really annoying 2. Broken lamp. I don't bother to ask for different room, not worth my time. But because of this, the room only has 30% light 3. Slippery bathroom. This is not a joke. Really slippery 4. Soundproof really bad. I can hear bird outside, rain on top of ac unit outside the room.

Katil sangat selesa, dengan banyak kemudahan seperti sikat dan berus gigi dengan ubat gigi. Bilik saya dilengkapi dengan peti sejuk, tab mandi dan balkoni yang sangat besar. Penyaman udara berfungsi dengan baik. Perkhidmatan daripada kakitangan sangat baik. Hotel ini hanya diberi penarafan 3.5 bintang tetapi saya ingin menganugerahkan hotel dengan 4 bintang!

If cari hotel yang tak lah mahal sangat tapi nak cantik dan selesa di kluang. Hotel ni recommended. 🤗 will repeat again if Datang kluang lagi

Lokasi hotel sangat baik. Ia betul-betul bersebelahan dengan Kluang Paradis. Terdapat koridor yang menghubungkan ke pusat membeli-belah. Ia juga sangat selesa untuk makan-makan. Mie Brisket Daging Tangkak yang terkenal dan Ayam Perut Babi hanyalah beberapa sahaja. minit berjalan kaki jauhnya. Ia juga hanya 5 minit berjalan kaki ke Kulang Mall.

*WORST EXPERIENCE EVER!!* My sister booked this hotel for a one-night stay, expecting a peaceful rest before an early checkout for sightseeing. But the front desk continuously disturbed us, calling our room every 30 minutes throughout the night, ruining our sleep! When we checked in, a Malay lady assisted us. We were a total of four, and she never mentioned that the fourth person would incur additional charges. She only informed us that if there was an extra person, we’d need to book an additional room for RM 170++. We declined, as it was already 10 PM when we checked in, and we planned to check out early the next day. She said visitors could stay until 12 PM. However, once we reached our room, we started receiving calls from the front desk insisting the fourth person leave—even after midnight, at 1 AM, 2 AM! IS THIS HOW YOU TRAIN YOUR STAFF? Completely untrained, unprofessional behavior! We are a family, bringing along elderly members, and this harassment was simply unacceptable. This experience left us utterly disappointed with the front desk service. Is it such a big issue for a family to stay in one room? The repeated late-night calls were infuriating! I expect an explanation from management on why this kind of issue happened. Absolutely not recommended for families—service deserves a 0! Only the room amenities were decent, but that doesn’t make up for this dreadful experience.

This is just what this area needs: A well executed interactive farmstay within easy driving distance from Singapore. Quality accommodation, with plenty of farm animals and activities for the kids to get involved with. Outside of the animals there’s access to table tennis, swimming pool and board games in a small area near reception at the top of the hill. The lunch, dinner, coffee and desert served at the cafe exceeded expectations. The breakfast served is a unique picnic basket delivered to your door. The only issue was the utensils it comes with was a little inadequate (it’s hard to spread jam onto a pastry without a knife). Also, the lights outside the accommodation block were set on a timer to go off at 11pm. Well past our bedtime, which made it hard to get to sleep with the lights shining through the room. That said, I would definitely recommend this as a family weekend destination.