Hotel berhampiran Long Beach, Koh Chang

This place is heaven on earth! The welcome at reception sets the tone for the rest of your stay! We arrived with back packs from Pattaya and We were treated like VIPs. Absolute top class! Staff are amazing! Food was amazing. The rooms are outstanding and the local town is warm and friendly! The random visits from monkeys is an amazing addition! But be aware, they actually do creep up on you and open your room doors!! Staff aren’t joking! We’ve stayed on many islands and many places in Thailand but our expectations were exceeded here. The grounds are well kept, the surroundings are superb! My only disappointment was that the tides were high so we didn’t have any beach during our stay! (No fault of Sylvan!) I just hope the cost doesn’t get too high that they price us out of spending another break there next year!

This was our fifth visit to this hotel since 2016. The hotel is outdated, physically outdated. The rooms started to just crumble. Outlets fall out, plumbing flows in the wrong place. Mattresses are old. Bed linen and towels are old and have been washed many times. Many rooms are closed due to technical problems and are not available for living. The wooden platform of the hotel has become dangerous for those who weigh more than a centner. In many places the boards fell through, the nails stick out. The pool was redone: the tiles were removed, the walls and bottom were finished with ”plaster”, which fell off safely and lies on the bottom. The new ”King rooms with a balcony” on the second floor are not even up to super-economy: there are lockers for clothes that you borrowed from the gym and they come with a bunch of bracelet keys that you have to carry with you; these same lockers are called a safe; the water in the shower was only cold and very weak; a strong sewer smell in the room, which they unsuccessfully try to block with fragrances; the air conditioner is noisy, because there is no soundproofing; but there is a balcony overlooking the family room opposite. Breakfast spoiled, this can not be called breakfast: coffee - sachet 3in1; cheap sandwich - with a foul-smelling filling, a boiled egg, seasonal unripe fruits in paper trays ... WI-FI works very poorly. Thirty different access points and no speed. There is no management at the hotel, since it is all in GajaPuri, in The Stage there are only technical staff who are not able to resolve emerging issues .. After five days of stay, we were forced to leave this hotel, as it was uncomfortable and dangerous to stay in it. The process of returning the money was delayed for the whole day. Only the active participation of Booking.com and the mention of the tourist police helped to resolve the situation. As a result: the hotel is highly recommended for visiting. For such money you can live in more comfortable conditions! p.s. what's on the street: Tesko mini has closed, Bobby's fruit stand with the cheerful polyglot Ali has closed, family massage in the alley has closed.

Stayed here 4 times now in the last 18 mths and love the hotel, great location, staff are very friendly and helpful. Good breakfast choice and rooms are very spacious. My only negative comment is the WiFi is not great and would be great if was better and a reliable connection.

OK why am I giving 3 and not a 5 star rate, for a couple of key points, but let's start with a positive points. Great location, and beautiful property, nice pool (although at the time we visited the pool was green it didn't bother us but it might bother you) and facilities. Nice breakfast, good happy hour. Nice rooms with great balconies. Now into the details that I didn't like. - The room wasn't well clean, since day 1, even when we checked in we didn't have towels and had to wait couple of hours to get towels and after requesting several times. We also noticed that all floors had different cleaning staff, maybe we weren't lucky, we were on the room 233. - Poor and old amenities in the room. We had a super old shower cap in the room with hairs, really unacceptable for a 4 star hotel, and that was it for amenities, and the tray their were supposed to be displayed was dirty with hairs and dust. - somehow the room was missing something, maybe the cleaning part, because it missed the wow factor that it could have. - the hotel promotes tours with elephant riding which in my opinion is BIG NO and unacceptable. - the egg station in the breakfast was working in a strange way, if you wanted a fired egg they had already several done and in a super odd shape, not natural. I don't understand why to have egg station if you don't preper them fresh. - the staff in the reception was not costumer service mind or service minded, maybe they need a workshop for all staff members in this hotel, maybe it's a management problem or still covid recovery problem. I don't know this hotel has such a great potential maybe it's the best hotel in the island and some details are missing. Another annoying point, but this is not the hotels fault is just a warning, so much people taking Instagram pictures everywhere, to the point that it's annoying. People are not experiencing the place instead they are taking pictures to post online, and it kills the vibe. I hope someone reads it and it creates an impact in how this hotel is managed, spec3the cleaning and attention to detail. Would I return yes, again I believe that this is one of the best hotels in the island. This is not a complain althout it might sound, it's more notes for improvement. Hope next time I can give a 5 star rating.

Tempat peranginan yang sangat cantik, saya suka semua unsur semula jadi di sini & kolam ikan di mana-mana & 2 anjing pantai yang sangat mesra. Terdapat restoran berhadapan pantai, gim yang sangat baik, 2 kolam renang, spa, penyewaan kayak. Kami mengambil masa hampir 2 jam untuk mendaftar masuk, yang agak mengecewakan tetapi kami datang pada waktu yang sangat sibuk semasa COVID jadi mungkin hanya sibuk. Saya akan mengesyorkan tempat ini walaupun, ia indah.

Sehr schönes Hotel, stellenweise leider etwas abgewohnt, aber trotzdem noch ganz schön. Wir hatten ein Bungalow direkt am angrenzenden Fluss, was von der Lage her schön war, jedoch von Innen sehr Standard eingerichtet und ziemlich abgewohnt war. Zudem war es ganz leicht schräg. Aber das hält sich in Grenzen, darüber kann man hinweg sehen. Es gibt 2 schöne Pools in der Anlage mit ausreichend Liegeflächen. Zudem wird ein kostenloser Shuttle Boot Service zum Strand und zur den Fireflys angeboten. Wenn man Pech hat wartet man jedoch lange auf das Shuttle bis es einen wieder mit zurück nimmt oder man verpasst die Rückfahrt (18 Uhr), dann muss man ca. 25 min zu Fuß zurück gehen (Navi oder Ortskenntnisse nötig). Das Frühstücksbuffet ist leider nicht empfehlenswert, die Auswahl sehr klein und geschmacklich auch nicht so gut, dann lieber für kleines Geld auswärts frühstücken. Der Service an sich war völlig okay und sauber ist die Anlage auch. Von der Lage her ist ein Roller vorteilhaft, aber kein Muss, in 15-20 min Gehweg erreicht man auch das wichtigste. Das Wlan in den Zimmern ist okay, reicht für Netflix. Aber zum Arbeiten vllt. nicht so geeignet.

Me and my boyfriend stayed here for 3 nights during our visit to Thailand and it was absolutely beautiful. The staff were so helpful and lovely, they really couldn’t do enough for you. One night we had left it too late to get any water from the local shop as it has closed- and the lady on reception sent house keeping to the room to give us two bottles of water- which we really appreciated!! The location of this hotel is perfect, you’ve got the beach and a pool to choose from- the beach is beautiful- so quiet and clean! The breakfast was great- not many English kind of options, only cereal, pancakes and fruit but lots of Thai options which my boyfriend enjoyed. The only negatives I would have to say was the wifi wasn’t great - it kept logging us out after an hour or and their were ants in our room but not many- they were only on walls now and again- but I’m such a clean freak and even i would stay there again- it really wasn’t that bad.

We had family visiting Thailand for the first time, and we stayed at both the Koh Chang Paradise Hill Resort and the sister resort Koh Chang Paradise Resort across the street. If you want to read about my awful experience at the sister resort, Koh Chang Paradise, you can read my other review. Our stay at the Koh Chang Paradise Hill Resort was fun and relaxing. My kids enjoyed the waterpark and the beach. The staff were friendly, polite, and helpful. Two thumbs up for the staff! The only negative experience I had with a staff member was at breakfast one morning. I had sprained my ankle right before our beach holiday and was hobbling around at breakfast filling up my personal mug with tea because the provided cups were really small and I didn’t want to have to get up multiple times to refill the small cup. A chef got angry at me and told me to not use my personal mug. He raised his voice at me and told me unkindly to not do what I was doing. I explained to him that I had hurt my ankle and did not want to get up multiple times to get more tea. I don’t think he really listened to me because he kept talking to me with an angry voice about not using my cup. Thankfully all the other staff at breakfast have been great. The lifeguards at the pool were great. One of the kids in our group slipped and cut her foot, and they cared for her with proper first aid. I appreciated their professional approach! Cleaning ladies were cheerful and smiled a lot.

Отдыхал с 19 августа по 3 сентября 2023 года. Стильный атмосферный отель, расположен рядом с пляжем. Вид из номера на океан, был потрясающий. Уютная атмосфера, хорошие завтраки, доброжелательный персонал. Особенно хочется отметить менеджеров отеля и управляющую Jing. Получил истинное удовольствие от пребывания!

Everything during the stay was taking care of perfectly by the hotel staff. We got different birthday surprises which was a nice touch . The gym could be better as we couldn’t workout properly and went to a gym down the road . It’s also unfortunate that the pool isn’t heated as now nobody is using them. Great stay for families and elderly people