Ulasan OYO 89562 Hotel Shalimar

PLEASE READ BELOW BEFORE BOOKING. I booked this on *********** (a third party provider) for 4 March - 5 March 2023. Upon arrival at the hotel, I was told that there had been no room for me to stay in which the staff told me to leave the premises and find another hotel (in a very rude manner). When inquiring about the booking, he said not a problem, cancel on booking and they will refund the money "this was verbally agreed" when I left the premises. Whilst dealing with the refund, I would like to say I got played quite well from Oyo because there's no "proof" that I got kicked out of the hotel and that on their end, it seems like I cancelled this on my own free will. *********** said they can't help me with my request because the hotel "Oyo" won't respond to their request for more information about what happened that day. Whilst calling Oyo (4 times) to deal with this matter and including the time I told them to respond to ***********, the customer service rep said all the same thing that "they don't deal with this request of refunding the money and that *********** was the company that charged me the money" They redirected me to *********** to sort out the money, when clearly on my bank statement it says "OYO" has charged me money. When calling *********** (6 times), they said "we tried to contact the hotel but they haven't responded to tell us what happened on the day, so unfortunately, there is little to do because there's no proof that they have requested you to cancel so therefore, no refund can be issued. Now, let me tell you how they played the system. Firstly, by using a third provider and actually cancelling out of your own free will, this caused you to initiate the cancellation. Because it was done from "verbal" conversation, there's no "written proof" that they requested you to cancel this, therefore, losing your money. In terms of those who have been scammed your money, these are the options which I had considered: - Dealing with *********** (no success due to no proof) - Dealing with Oyo ( unhelpful customer service rep who repeated not their problem and go deal with ***********) - Dealing with my bank via cashback for not providing the goods and services ( unfortunately, again, because there's no written proof, I can no longer pursue the refund) If you do decide to book with this hotel, I am just warning you that if this happens to you, please please please record a voice message with the receptionist as "proof" that they have requested you to cancel. If not, you'll lose your money just like the rest of us who went through this experience below. Oh and don't get fooled by the "please contact customer service about your problem, we will be happy to help you with your request", because they really didn't help me at all and kept blaming *********** for charging me the money by deflecting their responsibility in the matter. It's pathetic that I got played like that but hey, lesson learnt right? Not every company can be ethica