Hotel berhampiran Rumahku, Kuantan

Tidak sama dengan mula-mula buka, staf yang ramah & bersopan. Kini staf yang tidak mesra, sesi malam macam warga asing yang berkerja di meja hadapan. Peralatan bilik, kurang baik. Bilik air tidak hygiene, cahaya di kaki lima kurang. Bab harga RM120.00, ikut kemampuan. Penarafan saya perlu turunkan harga mengikut kondisisi bilik sekarang.

Semua okay lena tidur.bantal tilam best. tak bising..cuma aircond lmbt sejuk, tong sampah tiada dalam bilik & heater mandi mcm ada shot sbb on off sendiri masa mandi. tiada lif. parking free.

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.

Arrived at the guesthouse for check in quite late at mid nite. Booked for 2 rooms and requested for side-by-side rooms or very near to each other. At 1st they wanted to allocate at 2 different places which I declined. Finally, only given rooms facing slightly each other. Was informed beforehand that water heater in one of the rooms does not work, so…have to accept since we have no other choice. Have to enter different entrance from the reception area to get to our rooms as this place is of shoplots building. No lifts & have to walk up the staircase which is also not clean properly. Rooms condition are bad & not clean properly. Curtain and it’s railing are about to collapse! Linens & bedsheets have visible stains with a few ink/pen scratches on a few spots. Towels are faded with a few have holes on them. Phones in the room didn’t work or no connection to reception when tried to complain. As we are tired and lazy to go down to reception, we tried calling the reception many times using own phone but nobody bothers to pick up. At last, we use the towel and our own shirts as linen to cover the dirty linen. Lock (inside & outside) at toilet Door is broken & main entrance door only use the doorknob lock in one of the rooms. Leakage on the bottom part of the sink. Found left over rubbish in plastic bag from previous tenant(?) maybe behind the bedside table. What a mess we are in! Rooms equipped with TV but only a few channels are accessible. No fridge, provide with jug ( but you have to go down to pantry area located next to reception to get hot water) & 2 mugs. No tea/coffee/sugar & mugs have lipstick stain on them. Wifi service is stated as available but you can’t get connection from the rooms area actually…so don’t bother & dont waste time trying to get the connection. Will not stay at any of the Sun Inns chain in future.

The price of the room was reasonable given that it was during a Malaysian festive season as well as a long weekend break. Our room (suite) comes with a smaller room with an attached bathroom which is convenient for the four of us. Both rooms are equipped with standard amenities which is a plus point. The location of the hotel was tucked behind the main road so there was minimal noise level from the streets. The check-in and check-out process was hassle-free. In a nutshell, this hotel is well priced for a short stay in Kuantan.

Suasana bilik xde nmpk mewah sngt, tap mmg selesa....yg pling best mknan time bekfast sedap2 n bnyk menu

The rooms was good, tidy and clean, for parking you can parking anywhere as long as not blocking gate house people. Remember to chat owner first before come, because checkin need time to reply.

Hotel yang bagus dengan harga yang berpatutan. Mendapat semua yang diperlukan di dalam bilik termasuk peti sejuk mini dan seterika dengan papan. Hanya alat kawalan jauh ac yang tiada, tidak dapat mengawal suhu bilik..sangat sejuk 🥲🥲 Juga lokasi yang baik, tetapi masa daftar masuk mengelirukan. Boleh daftar masuk hanya selepas pukul 3 petang bukan pukul 2 petang, boleh agak menekan untuk pengembara jarak jauh. Ingat tiada penyambut tetamu di kaunter, daftar masuk akan dibimbing melalui whatsapp

Memang best ...bilik clean..semua cukup lengkap...sea view memg cantik sgt..anak anak suka main pool..hotel Yang terbest stakat ni terutanyq pool dia..will come again next time....tq so much for great experience

Ia sepatutnya menjadi hotel terbaik di kawasan itu. Terdapat dua kolam renang, dan kanak-kanak sangat seronok. Tapi sebab dekat dengan laut, masih boleh terhidu sedikit bau hapak masa mula-mula masuk bilik. Secara keseluruhannya bagus, perkhidmatannya ok.