Hotel berhampiran Surau As-Syakirin Balok Perdana, Kuantan

Ok la. Dekat dengan tempat makan. Banyak kedai bawah2 tu. Ada bilik utk iron, ada 3 iron tp hanya satu je boleh guna.. dah kena beratur tunggu iron. Bilik ok la. Biasa je janji blh tdr.

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.

Saya hanya menggunakan bilik mereka untuk berehat untuk perjalanan jauh saya dari kb ke jb. secara keseluruhan saya berpuas hati dengan perkhidmatan mereka. katil agak ok. ruang lapang untuk semua ahli keluarga saya. Anak saya sangat seronok bermain dengan kawasan landskap hotel.

Bayar utk bilik lain tapi dapat bilik lain. Staff ada yg tak pro-aktif. Mcm malas dan blur. Sampah @ tray makanan yg diletak tepi pintu bilik lambat diangkat, tak diambil smpai berhari bermalam. Chef mcm tak berapa suka duduk kat booth makanan. Bila nak order masak/makanan takde.. sekali nak oder baru datang ke booith. Asyik nak kena panggil je. Time check out nak keluar main lobby dan turun tangga utk tunggu kereta takde yg ramah nak tegur tanya @ tolong angkat beg padahal depan mata diorang je. Sendirilah angkat turun tangga dan masukkan beg yg besar + barang2 ke dalam kereta. Ubahlah tabiat kerja yg tak cekap. Hargailah rezeki kerjaya. Ceria dan mantaplah melaksanakanlah tanggung-jawab anda dgn efisyen. Terima kasih.

Kali kedua tinggal, sederhana, baik dan bersih seperti biasa. Tekanan pancuran mandian adalah hebat dan katilnya padat. Alangkah baiknya jika kafe mereka dibuka semula dan menyediakan sarapan pagi yang ringan. jadi kami tidak perlu tergesa-gesa keluar untuk membeli makanan untuk anak-anak. Di samping itu kakitangan adalah ramah

Keadaan bilik bersih ok je..parking susah sikit sampai sy kena saman rm30..sepatutnya pihak hotel dh ada parking rezab siap²..ni sampai kena beli kupon..blik tingkat 13 satu hal naik turun lif makan masa..sabun pakai picit dh tkde dlm plastik tu kira okla memudahkan..blik air sempit..tekanan air sgt baik laju..lagi 1 aircond tk sejuk langsung..baik tkde dari ada..lagi baik pakai kipas dari aircond hidup segan mati tk mahu tu..kira okla nk menginap 1 malam je..siaran tv dh mcm tahun 90an langsung tk hd..mcm tv lama..better cari hotel lain(cadangan sy)

Location is very strategic. Right on Jalan Besar where all the nice cafe is. (Kula Cake, Kuantan Pickers, Tjantek, Kopi & Teh, Akar Kopi, Lena Cafe, Sup Ayam Kampung) to name a few. River Esplanade is just right behind the hotel. Our room is facing the river, upon request. To my suprise for the price, the hotel is very clean. Tv has many channel including sport. A mini fridge & sejadah. I bet the hotel is recently refurbish as it has a nice new paint coating & flooring. And so does the bathroom. They even offer connecting room, which is good if you are travelling in group & to my suprise they have lift. Parking is easy & plenty, but by the counsil. So we paid around RM4.50 daily or RM0.65 per hour. Overall, if you are in Kuantan for Jalan Jalan Cari Makan. I truly recommend this hotel.

Memang best ...bilik clean..semua cukup lengkap...sea view memg cantik sgt..anak anak suka main pool..hotel Yang terbest stakat ni terutanyq pool dia..will come again next time....tq so much for great experience

I recently had the pleasure of staying at The Royale Chulan Cherating Villa, and I must say it was an unforgettable experience. From the moment I arrived until the day I checked out, the staff and services at this resort exceeded my expectations! Without a doubt one of the best resorts in Malaysia and if you're ever in Cherating, THIS is the place to stay! First and foremost, the staff deserves a standing ovation. Their warm welcome and genuine hospitality made me feel like a VIP guest. Whether it was the front desk staff, the buggy drivers, the housekeeping team or even the F&B staff, everyone was attentive, friendly, and always ready to assist with a smile. They went above and beyond to ensure my stay was comfortable and enjoyable, and for that, I am truly grateful. Kudos to Rizam for introducing us this hidden gem. The dining experience at the resort was exceptional as well. The Ocean restaurant offered a delectable array of dishes, catering to various tastes and preferences during my breakfast and dinner. I was particularly impressed with the chef's culinary skills and the waitstaff's impeccable service. Shoutout to Mahdi and Nizar in building a strong service team. Each meal was a delightful journey for the taste buds, and the dining experience added another layer of enjoyment to my stay. However, while the staff and services were outstanding, there is room for improvement when it comes to the resort's facilities. Although the property is well-maintained, some areas appear a bit outdated and could benefit from a renovation. I was told that they have very limited budget provided by the management and the improvement process is quite slow. They don't even have a gym or a large banquet hall which I understand is a requirement for a 5 star resort. The rooms, while clean and comfortable, could use a modern touch to match the high level of service provided by the staff. Additionally, the pool area, though enjoyable, would be even more appealing with updated loungers and a fresh coat of paint. These are my two cents which I hope the management would consider to do as soon as possible in order to maintain this amazing place and their regular guests. Despite these minor facilities-related issues, I wouldn't hesitate to return. The exemplary staff and top-notch service is more than enough to compensate for any facility shortcomings. In fact, I look forward to seeing how the resort evolves in the future, as I believe that with some upgrades, it has the potential to become an even more remarkable tourist attraction. I truly hope the management takes care of it's staff by giving rewards or incentives as I can see they worked really hard to maintain this resort's standards. In conclusion, my recent stay at The Royale Chulan Cherating Villa was a delightful experience, primarily due to the exceptional staff and services. While there's room for improvement in the facilities department, it doesn't overshadow the overall positive impression I have of t

The resort is nicely set up. Lots of trees and those who love nature wld definately love this place. The issue is the staff are mostly new and without much knowledge and not much sure they are properly trained/guided. Some whom are locals, don’t seem to be able to speak proper English. The restaurant is always infested with flies. Be careful of what u eat there. During my few days there for bfast, there were flies everywhere. Flies were dancing here and there on the food and our table. Some of their food is not covered and even their staff saw it but like just cldnt be bothered. Food taste is just ok only. Bicycles for free to use. But not maintained with many spoilt and useable. The room was ok. Spacious n clean. The villa’s pool was a bit dirty. I wonder how often they clean the pool. I understand sometimes leaves and other debris will drop in but it was dirty. Luckily upon my complaint, the staff came quickly to clean it, though wasn’t properly cleaned. The pool’s metal railing steps were moldy. The resort is big with beautiful landscapes. but sadly not properly maintained, not well kept. One can see debris and fallen leaves which were there for many days unattended. They seem to be lacked of staff to do the cleaning or at else, sweep it. It sad to see such beautiful resort to end up like tis.