Hotel berhampiran Funtastic World, Kuching

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

Hotel yang bagus. Lokasi strategik. 5 minit memandu ke Aeon Mall. Di tingkat bawah di luar hotel terdapat satu barisan tempat makan dengan banyak gerai makanan di dalamnya.

Berpatutan dengan harga dan sesuai jika nak saving. Hotel bajet cuma tiada sebarang minuman mineral water. Sewa bantal rm5 dan tilam sedikit keras.

Hotel is around 2.5km to waterfront, a bit far but a lot of bars and eateries along the way. Breakfast was good in terms of taste but only consisted of asian food mostly, not much variety. Parking is available but not free as it requires parking coupon. Room was okay in sizes and amenities. However, there was broken flooring and no storage/rack in the shower room which makes it difficult to put toiletries for showering. The tv was also small for the distance between the bed and tv. Towels were old and please replace it. Otherwise, the wins for this hotel were parking, breakfast availability and competitive price. Overall stay experience was 6/10.

kakitangannya mesra dan membenarkan jam 1 petang daftar keluar lewat. adalah isyarat yang baik. ini adalah ramai kakitangan dengan hotel. jika saya melancong ke kuching. Saya pasti akan tinggal lagi di sini. lokasinya hebat di mana pada waktu malam boleh menonton air pancut muzik di tepi pantai. untuk menambah baik kemudahan bilik: peti sejuk bar mini ke semua bilik. dan lebih banyak saluran tv.

New hotel in Kuching, latest addition. Beautiful building architecture, the existence of Sheraton made Kuching city look stunning at night. I was at the hotel for a weekend team offsite meeting. All of the feedback I got from our colleagues from West Malaysia - the staff were warm and friendly. The food was nice, only feedback - the coffee served from the machine gets cold too fast probably due to the cold air-conditioning. Hopefully this hotel will improve further their services and stay on top of things!

Bilik sederhana yang menampilkan tingkap lebar dengan pemandangan panoramik sungai. Mempunyai pilihan untuk memilih balkoni semasa proses tempahan membolehkan kami membuat keputusan lebih awal, meningkatkan perancangan kami sebelum ketibaan. Persekitaran menambahkan ketenangan kepada persekitaran.

Sepanjang 21 malam dari 10/6-27/10, saya menikmati cadar yang bersih dan perkhidmatan bilik harian. Mereka mempunyai pelbagai jenis pilihan makanan di restoran Puzzle dan lounge Peak seperti Nasi Lamak, Lasak, bubur, pinggan buah-buahan, salad, coklat goreng, ikan dengan sayur-sayuran, roti dan pastri, pencuci mulut, kopi, teh, jus buah-buahan, bijirin dan yogurt ……… Akhir sekali, gim atau pusat kecergasan juga mengagumkan, mereka mendapat banyak mesin dan peralatan kecergasan, kolam renang, spa dan sauna! Keseluruhan kesan sangat baik dan akan menempah lagi pada masa akan datang apabila melawat Kuching.

First time stay puteri wing lepas renovation Bilik itu hebat..hiasan yang bagus Katil sangat selesa..tekanan air adalah baik Bilik dilengkapi dengan skrin tv besar menyambut anda semasa penginapan anda Pelbagai hidangan sarapan pagi Walau bagaimanapun penyambut tetamu semasa daftar masuk tidak begitu baik..tiada senyuman..tiada permintaan maaf insted memberi saya bilik yang salah