The Waterfront Hotel Kuching

The Waterfront Hotel Kuching Reviews

The Waterfront Hotel Kuching

68 Jalan Tun Abang Haji Openg, Kuching, Sarawak, 93000, MalaysiaView Hotel Details
The Waterfront Hotel Kuching
The Waterfront Hotel KuchingThe Waterfront Hotel KuchingThe Waterfront Hotel Kuching
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The Waterfront Hotel Kuching Guest Reviews

4.5/5
Great
294 review
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(294)
Positive reviews(288)
Reviews with photos/video(104)
Convenient for shopping(27)
Delicious breakfast(26)
Located downtown(17)
Perfect for business trips(16)
Nice sea view(13)
Large rooms(11)
Great swimming pool(9)
Average sound insulation(5)
Negative reviews(6)
Anonymous User
Premier Family Room with City View
Stayed in Jan 2025
Business travelers
65 review
4.7/5
Amazing
Posted on Feb 20, 2025
A great stay in waterfront, old hotel, but the furniture and cleanliness still acceptable. Great for business traveller. But suggest hotel to make a specific smoking area outside the hotel, so the smokers not standing right infront of entrance smoking and disturbing the incoming guest, the smokes are "welcoming" the guest giving unplesant experience. Very convenient access to shopping mall, but the shopping mall are old, not much star shop and eatable food, no much chinese food, nearby chinatown also not vibrant. All shops are closed. The good thing about this hotel is the direct access to shopping mall and basement parking, free parking for guest in and out without paying, ideal for car rental guest, no need to worry about raining. Loccitane shower and shampoo really good and add points.
Response from Property: Dear Guest,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to know that you had a wonderful stay with us and loved amazing view from the comfort of our room. At the same time, we take note on the feedback on the smoking area issue and we sincerely apologize for the encounter you had on this issue. Our hotel is strictly a non-smoking hotel and we impose great control on the smoking issues so that our guest can enjoy a smoke free stay. We are however, regret that we fell short this time to identify the issue. Please rest assured that your comments will be treated seriously, and that we are now working on improvements in our service. Once again, thank you again for bringing this issue to our attention. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to serve you better.Kind regards, Serene MarCom Manager
shfeq
Premier Twin Room With River View
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Nice hotel view, great location at city centre, connecting with mall, easy access to mall, parking available for the check-in guest.
Response from Property: Dear shfeq,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is pleasure to have you as our guest and we are more than pleased to read that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Muaz Morni
Premier Family Room with City View
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
in the centre of downtown what more can u ask for and for me it’s the best hotel boutique for traveller to enjoy their stay here with easy adjacent to the Plaza Merdeka Mall via Lobby Floor and Level 4 link to Mall FoodPlaza for people’s to meet. highly recommend to everyone for best amenities and river/city view with Club Floor or normal floor for u to enjoy the serenity’s. furthermore the Level 13 if a must to visit for sunset view’s and chills with the love one’s.
Response from Property: Dear Muaz Morni,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is pleasure to have you as our guest and we are more than pleased to read that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Anonymous User
Premier King Room With River View
Stayed in Nov 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Dec 14, 2024
Location convenient. Great view of the room facing the river. Hotel staff are friendly and helpful.
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the amazing view. We truly appreciate your kind post and compliments! We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Anonymous User
Premier Family Room with City View
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The Waterfront Hotel location very good and convenient. Staff service was great and friendly and helpful. Highly recommended.
Response from Property: Dear Guest,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is our pleasure to have you as our guest and we are pleased to know that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Lcha0009
Premier Twin Room With River View
Stayed in Nov 2024
Solo travelers
11 review
4.5/5
Great
Posted on Dec 5, 2024
The hotel renovation was abit outdated but overall, service provided was great ! Location is good too.
Response from Property: Dear Lcha0009,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Guest User
Premier Twin Room with City View
Stayed in Sep 2024
Couples
3 review
4.2/5
Very Good
Posted on Oct 22, 2024
The hotel location is considered the best among other big brand hotels like Hilton and Sheraton, the hotel is right beside the waterfront and carpenter's street, however the are tends to be jammed during weekend and at night. The interior of the hotel is also a bit dated and without maintenance, however, the service is impeccable. Will consider staying again for future trips.
Response from Property: Dear Guest,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is our pleasure to have you as our guest and we are pleased to know that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Raymond_H
Deluxe Family Room with Compound View
Stayed in Sep 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Strategy location and easy access nearby highlight and local delecacy. Spacious room , clean and well equip with amenities.
Response from Property: Dear Raymond_H,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is pleasure to have you as our guest and we are more than pleased to read that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Azri
Club Floor King Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Very good hotel in kuching
Response from Property: Dear Azri,Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is our pleasure to have you as our guest and we are pleased to know that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Guest User
Premier Twin Room with City View
Stayed in Sep 2024
Business travelers
38 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Great place. Pleasant experience. Friendly people. Awesome.
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.Looking forward to have you back with us again, see you soon!Kind regards, Serene MarCom Manager
Guest User
Premier Family Room with City View
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 14, 2025
Lovely location. Great selection of food breakfast. We have the river view room. Love it especially the toiletries that accompanied this booking. My all time favourite, L’Occitane. Well worth paying extra for the upgrade. Not giving a ten only because the pool is disappointing in terms of size. Also, the pool being under cover which is great for sun protection but it also meant that the water remains a bit on the coolish side.
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is pleasure to have you as our guest and we are more than pleased to read that you had a wonderful stay with us. We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, SereneMarCom Manager
Guest User
Waterfront Premier King Suite (River View)
Stayed in Jun 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jul 19, 2024
A very good place to stay with a great service and friendly staff, a huge room and very clean, very strategic, nice view and overall we are satisfied to stay with. We will come back and repeat to stay there again 😊
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.Looking forward to have you back with us again, see you soon!Kind regards, Serene MarCom Manager
Anonymous User
Junior King Suite with Compound View
Stayed in Dec 2024
Couples
2 review
4.2/5
Very Good
Posted on Jan 17, 2025
The Waterfront Hotel Kuching is a solid choice for travelers seeking a comfortable and convenient stay in the heart of the city. The stunning river views and central location make it a memorable experience
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location together with the amazing view. We truly appreciate your kind post and compliments! We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Guest User
Premier Twin Room With River View
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Clean. Room is spacious. In the town centre. Easy access to eateries, malls and the waterfront.
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location together with the amazing view. We truly appreciate your kind post and compliments! We constantly strive to give our guests the best experience while staying with us and we wish to have your return stay once again!Kind regards, Serene MarCom Manager
Anonymous User
Premier Family Room with City View
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions
Response from Property: Dear Guest,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.Looking forward to have you back with us again, see you soon!Kind regards, Serene MarCom Manager