Mercure Kunming Changshui International Airport

This hotel's convenient location is ideal for early morning airport departures; however, the exceptional service provided by Ms.丁绮月 from check-in to departure was truly outstanding. Upon my late-night arrival, Ms.丁绮月 efficiently processed my check-in while thoroughly explaining hotel amenities and breakfast options, ensuring a restful start after a long journey. Her exceptional service left a lasting impression. Despite my offer to retrieve my Taobao packages myself, she insisted on using the automated robot, demonstrating a genuine desire to assist. Although my app showed the some of my missing packages as delivered, her proactive approach quickly resolved the issue. She identified the possibility that they were mistakenly delivered to a nearby building, 30 meters away, sharing the same address but a different block number. This enabled me to locate the missing packages. Her willingness to go above and beyond, rather than simply stating the hotel lacked the parcels, was truly commendable. Upon nearing departure for my flight, I had arranged private transportation. While awaiting the vehicle, Ms.丁绮月 emerged from the hotel, informing me of the imminent arrival (within five minutes) of the hotel's airport shuttle. She kindly offered the shuttle as an alternative, considering my substantial luggage. Instead of simply processing my checkout, she proactively assisted, waiting outside in the cold until the shuttle's arrival to ensure my safe boarding and even helped with my heavy luggage, exceeding expectations. Mercure Kunming Changshui International Airport have found a valuable employee, 丁绮月, who has demonstrated exceptional performance and is deserving of both a promotion and a salary increase. We sincerely appreciate her contributions.

excellent location and free shuttle bus

I stayed one night during my transit flight. When I arrived at the hotel after 8pm, I asked if the restaurant is still open for dinner. The staff told me that it is only open after 10:30pm because most customers in this hotel have late arrival. Hard to believe this kind of service.