Ulasan Ease Hotel (Kunming Jinma Bijifang, Shulin Street, Caiyunli)

Jawapan daripada Pihak Penginapan: Dear Guest, we are deeply sorry for the extremely poor stay you had. We take every issue you raised—the unsanitary conditions, nighttime noise, cigarette smoke in the room, and outdated facilities—very seriously and feel remorseful. Upon receiving your feedback, the hotel manager immediately led a special rectification team to thoroughly clean the room in question, conduct a comprehensive hygiene inspection of all guest rooms, clean every nook and cranny, and implement full-room odor removal standards. We have also coordinated with the downstairs bar to clarify nighttime noise control limits, optimized the soundproofing of guest rooms, and immediately repaired and replaced any old or damaged facilities. We have severely punished the responsible parties and organized retraining for all staff on brand service and cleaning standards, strictly implementing a double-inspection cleaning system and a proactive customer complaint response mechanism to resolutely prevent such problems from recurring. We have contacted you privately to apologize in person and make amends for your unpleasant experience. We sincerely apologize again and look forward to providing you with a truly satisfactory stay in the future.

Jawapan daripada Pihak Penginapan: 親愛的老朋友，您又來寵幸我們啦！（✧ω✧）看到您説"服務頂頂好"，我們的前台小姐姐們已經開心得轉圈圈啦~沒錯！我們就是要把您寵成"頂流VIP"，讓您每次來都像回家一樣温暖！偷偷告訴您，聽説商場最近新開了家網紅奶茶店，下次來記得去打卡哦~（我們員工已經幫您試過毒啦，珍珠超Q彈！）等您第N+1次光臨的時候，我們會準備好您最愛的靠枕和歡迎水果，繼續做您"離家最近的第二個家"！（๑•̀ㅂ•́）و✧

Jawapan daripada Pihak Penginapan: 感謝寶子的認可呀！聽到您説我們位置好、服務合您心意，真的太開心啦😊 能讓您住得舒心就是我們最在乎的事，下次您再來咱們這邊玩，一定記得再來落腳呀，我們隨時等着您~

Jawapan daripada Pihak Penginapan: Dear valued guest, hello! 😊 Seeing your positive review made our entire customer service team so happy we practically danced with joy! 💃 It was truly an honor to upgrade you to a room with a window, after all, sunshine and fresh air are a free "deluxe package"! ☀️ You've discovered our secret hideout! The coffee shops around here are our employees' "life-saving magic" 🤫, next time you come, we can secretly tell you which one has the best latte! We're so proud to have you as our "happy rest stop" on your business trips! We've already added three little stars to your VIP list ✨, waiting for you to unlock more surprises next time you visit! Wishing you all the best at work and may coffee always be with you~ Your Happy Customer Service Manager Sincerely

Jawapan daripada Pihak Penginapan: 親愛的客人，您好呀！😊看到您對我們酒店的認可，我們整個團隊都開心得跳起了廣場舞呢~💃您提到的"服務態度很好"簡直是我們最愛的彩虹屁🌈！我們一直堅信，笑容是最好的見面禮，看來我們的前台小哥哥小姐姐們成功發射了快樂光波呢✨市中心的位置確實是我們的小心機啦~偷偷告訴您，我們選這裏就是為了讓您逛街逛到腿軟後，能最快速度"癱"回酒店大床🛏️（噓...這是我們的祕密作戰計劃）雖然您謙虛地衹給了"還行"的評價，但我們會繼續努力，爭取下次讓您忍不住想寫"超級棒"！🤩期待您下次光臨時，我們能給您更多驚喜~説不定還能偶遇正在跳廣場舞的經理本人哦！（開玩笑的啦~）祝您生活愉快，記得常回來看看我們這羣想念您的小夥伴呀！❤️您真誠的，酒店開心果客服經理

Jawapan daripada Pihak Penginapan: 感謝您的評價。我們注重服務品質和客房衞生。地鐵距離酒店1.5公里，步行約20分鐘。夜店鄰近，建議選擇高樓層客房更安靜。期待再次為您服務。

Jawapan daripada Pihak Penginapan: 非常感謝您選擇我們酒店並反饋真實體驗，給您帶來如此困擾我們深感歉意！關於吸煙問題我們已高度重視，目前正計劃加強無煙房管理，增設禁煙標識並加大巡查力度，同時考慮優化通風系統。對於您遇到的換房仍有煙味的情況，我們會進一步排查清潔流程，確保無煙房環境達標。您提到的位置和房間優勢我們會繼續保持，也誠懇希望未來有機會改進後能重新為您服務，懇請給予我們提升的機會！祝您旅途順利，生活愉快～

Jawapan daripada Pihak Penginapan: Dear guest, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you found our hotel rooms clean and tidy, making it a great fit for both couples and solo travelers like yourself. We're also glad you noticed the nearby cafe and ice cream store – they're lovely additions to the experience. Your kind words motivate us to keep delivering top-notch service and a comfortable stay. We sincerely hope to welcome you back soon for another pleasant visit! Best regards GM Catherine

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you very much for your positive comments about our hotel and its surroundings, your satisfaction is our greatest honor. We apologize and sincerely apologize for the inconvenience for the feedback about the unsatisfactory air conditioning. This issue is now classified as an urgent matter and we have arranged for a full inspection and repair by a professional team to ensure all room air conditioners are functioning properly. At the same time, we are upgrading our hotel energy management system to improve energy efficiency and maintain a comfortable indoor environment. Please enjoy a more comfortable and cool stay experience when you choose Yiyi Hotel again. Thank you again for your valuable opinions, and look forward to your next visit. Let us make you feel the warmth of home with our service.

Jawapan daripada Pihak Penginapan: We appreciate your positive feedback about our hotels location and facilities. Were glad you enjoyed your stay. We apologize for the cleanliness issue with the corridor carpet and will address it promptly. Thank you for noting the variety of dining options nearby despite the streets condition. Your comments help us improve, and we hope to welcome you back soon.

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your feedback. We are deeply sorry for the inconvenience. Regarding storing luggage after check-out, although luggage storage is provided free of charge, we will improve it in the future to ensure closer and more convenient distances. At the same time, we have contacted nearby stores to see if they can provide more assistance. For the subway distance, we are negotiating with the transportation department to add transportation solutions, and strive to shorten the travel distance. Your comfort and convenience is our main goal, and we hope to provide a better experience when we see you again. Once again, I apologize.

Jawapan daripada Pihak Penginapan: Thank you for your valuable feedback. Were delighted to know you appreciated our prime location and peaceful surroundings, as well as our spacious rooms and breakfast offerings. Your comments on the rooms condition, bedding quality, and the smoking issue are concerning. Please be assured we will address these points promptly to ensure all guests have a comfortable, refreshing stay. Our team is thrilled that you found the service excellent, and we look forward to welcoming you again with improved facilities.

Jawapan daripada Pihak Penginapan: Hello! Thank you for choosing to stay at the Golden Horse Biji Square, Nanping Pedestrian Street, Kunming. Thank you for your comments on the hotel. I am sorry that the road construction at the entrance of the hotel has affected your experience, because the door is the rain drainage project to last until the end of May, mid-june. Next time you check into the hotel, you can call the front desk in advance to arrange a quiet location for you to avoid the direction of construction. Because the hotel does not have its own vehicle, the hotel is also unable to provide pick-up and drop-off service in the channel. We apologize for this, and we will also make a record of your feedback and report it to the head office. Hope to increase more services in the future, and look forward to the opportunity to serve you again! Looking forward to your visit again, I wish you all the best and happiness！－－酒店总经理 Catherine Huang

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you for choosing to stay at Yiju Kunming Nanping Pedestrian Street Golden Horse and Jade Rooster Branch. I am sorry that our lack of hygiene attention has brought you a bad stay experience. Please allow me to express my most sincere apologies! We will carefully investigate and rectify the hygiene issues and curtain issues you mentioned, and conduct targeted training for employees to improve the service awareness of front desk employees. We will continue to improve our service quality with natural and considerate service standards at all times. Thank you very much for your valuable comments and suggestions. We sincerely invite you to stay at Yiju Hotel again. We will wholeheartedly provide you with high-quality services and bring you a satisfactory and comfortable stay experience. Wish you all the best! Hotel General Manager Catherine Huang