Ulasan Ease Hotel (Kunming Jinma Bijifang, Shulin Street, Caiyunli)

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you very much for your positive comments about our hotel and its surroundings, your satisfaction is our greatest honor. We apologize and sincerely apologize for the inconvenience for the feedback about the unsatisfactory air conditioning. This issue is now classified as an urgent matter and we have arranged for a full inspection and repair by a professional team to ensure all room air conditioners are functioning properly. At the same time, we are upgrading our hotel energy management system to improve energy efficiency and maintain a comfortable indoor environment. Please enjoy a more comfortable and cool stay experience when you choose Yiyi Hotel again. Thank you again for your valuable opinions, and look forward to your next visit. Let us make you feel the warmth of home with our service.

Jawapan daripada Pihak Penginapan: We appreciate your positive feedback about our hotels location and facilities. Were glad you enjoyed your stay. We apologize for the cleanliness issue with the corridor carpet and will address it promptly. Thank you for noting the variety of dining options nearby despite the streets condition. Your comments help us improve, and we hope to welcome you back soon.

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your feedback. We are deeply sorry for the inconvenience. Regarding storing luggage after check-out, although luggage storage is provided free of charge, we will improve it in the future to ensure closer and more convenient distances. At the same time, we have contacted nearby stores to see if they can provide more assistance. For the subway distance, we are negotiating with the transportation department to add transportation solutions, and strive to shorten the travel distance. Your comfort and convenience is our main goal, and we hope to provide a better experience when we see you again. Once again, I apologize.

Jawapan daripada Pihak Penginapan: Thank you for your valuable feedback. Were delighted to know you appreciated our prime location and peaceful surroundings, as well as our spacious rooms and breakfast offerings. Your comments on the rooms condition, bedding quality, and the smoking issue are concerning. Please be assured we will address these points promptly to ensure all guests have a comfortable, refreshing stay. Our team is thrilled that you found the service excellent, and we look forward to welcoming you again with improved facilities.

Jawapan daripada Pihak Penginapan: Hello! Thank you for choosing to stay at the Golden Horse Biji Square, Nanping Pedestrian Street, Kunming. Thank you for your comments on the hotel. I am sorry that the road construction at the entrance of the hotel has affected your experience, because the door is the rain drainage project to last until the end of May, mid-june. Next time you check into the hotel, you can call the front desk in advance to arrange a quiet location for you to avoid the direction of construction. Because the hotel does not have its own vehicle, the hotel is also unable to provide pick-up and drop-off service in the channel. We apologize for this, and we will also make a record of your feedback and report it to the head office. Hope to increase more services in the future, and look forward to the opportunity to serve you again! Looking forward to your visit again, I wish you all the best and happiness！－－酒店总经理 Catherine Huang

Jawapan daripada Pihak Penginapan: 尊敬的客人： 您好！感謝您選擇入住驛居昆明南屏步行街金馬碧雞坊店，很抱歉由於我們衞生關注不到位，給您帶來了不好的入住體驗，請允許我向您表達最誠摯的歉意！我們會針對您提及衞生問題和窗簾問題認真加以查處與整改，並對員工進行鍼對性培訓，提高前台員工的服務意識，以任何時候自然體貼為服務標準，不斷的提升我們的服務品質。非常感謝您給予的寶貴意見和建議，誠摯邀請您能再次下榻驛居酒店， 我們將會竭誠為您提供優質的服務， 給您帶來滿意、舒心的入住體驗。祝您一切順意！ 酒店總經理 Catherine Huang

Jawapan daripada Pihak Penginapan: 尊敬的客人： 您好！感謝您選擇入住驛居昆明南屏步行街金馬碧雞坊店，並抽出寶貴的時間與我們分享入住體驗，我們非常榮幸獲得您對我們服務的認可，對於您這麼詳細的分享我們備受鼓舞，我們將努力不辜負您對我們的期望和厚愛，衹要您喜歡，對於我們來説就是最大的滿足，還期待您多多的支持哦。祝您工作順利。－－酒店總經理 Catherine Huang

Jawapan daripada Pihak Penginapan: 尊敬的客人： 您好！感謝您選擇入住驛居昆明南屏步行街金馬碧雞坊店，並抽出寶貴的時間與我們分享入住體驗，我們非常榮幸獲得您對我們服務的認可，對於您這麼詳細的分享我們備受鼓舞，我們將努力不辜負您對我們的期望和厚愛，衹要您喜歡，對於我們來説就是最大的滿足，還期待您多多的支持哦。祝您工作順利。－－酒店總經理 Catherine Huang

Jawapan daripada Pihak Penginapan: 您好！感謝您選擇入住驛居昆明南屏步行街金馬碧雞坊店，翩翩時光，悠悠歲月，寧靜而温暖。流淌的輕風，斑駁的流年，把快樂好運帶到您身邊！感謝您對酒店做出肯定的評價，為您提供舒適的環境和賓至如歸的服務是全體酒店員工一直以來的心意和共同的目標，我們很榮幸能夠得到您的稱讚，非常期待有機會再次為閣下服務！期待您的再次蒞臨，祝您事事順心、快樂相隨！－－酒店總經理 Catherine Huang

Jawapan daripada Pihak Penginapan: 尊敬的客人： 您好！感謝您選擇入住驛居昆明南屏步行街金馬碧雞坊店，翩翩時光，悠悠歲月，寧靜而温暖。流淌的輕風，斑駁的流年，把快樂好運帶到您身邊！感謝您對酒店做出肯定的評價，為您提供舒適的環境和賓至如歸的服務是全體酒店員工一直以來的心意和共同的目標，我們很榮幸能夠得到您的稱讚，非常期待有機會再次為閣下服務！期待您的再次蒞臨，祝您事事順心、快樂相隨！ 酒店總經理 HX Chen

Jawapan daripada Pihak Penginapan: 尊敬的客人： 您好！感謝您選擇入住驛居昆明南屏步行街金馬碧雞坊店，翩翩時光，悠悠歲月，寧靜而温暖。流淌的輕風，斑駁的流年，把快樂好運帶到您身邊！感謝您對酒店做出肯定的評價，為您提供舒適的環境和賓至如歸的服務是全體酒店員工一直以來的心意和共同的目標，我們很榮幸能夠得到您的稱讚，非常期待有機會再次為閣下服務！期待您的再次蒞臨，祝您事事順心、快樂相隨！ 酒店總經理 HX Chen

Jawapan daripada Pihak Penginapan: 尊敬的賓客： 您好！感謝您選擇入住和頤至尊昆明南屏步行街金馬碧雞坊店，感謝您的5星點評，酒店提倡用心服務，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境，您的滿意就是我們的追求，承蒙您的厚愛和支持，"衞生乾淨、熱情服務"是我們團隊最重要的工作，願我們貼心的服務讓您感受到家的温暖，期待再次相見，祝願您事事如意！－－酒店總經理 HX Chen

Jawapan daripada Pihak Penginapan: Dear customer,Thank you for taking the time to share these suggestions. We deeply appreciate your satisfaction with the room and understanding of the service. Regarding the issue of the bathtub and sugar you mentioned, our room team has made immediate adjustments to ensure that every guest can enjoy comfortable bathing facilities and provide the necessary sugar and other snacks. For the inconvenience of purchasing travel package services, we will strengthen our front desk reception capabilities in the future to ensure that all information is available and easily accessible at all times. Your feedback is crucial to us, and we will continue to improve our service quality. We look forward to bringing you a more perfect experience again.Respected Manager