Hotel Mesra keluarga di Kutchan

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

We booked a private room for 1 king as a last minute extension of our ski trip to be close to hanazono ski resort. The common living room area/lobby is extremely cosy with complimentary hot tea and coffee that can be enjoyed by the fireplace throughout the day. Super comforting after a cold day out. We also got to meet the owner Cliff who helped us get to and back from the resort, train and neighbouring Kutchan for dinner. The inn team are also extremely helpful in making reservations and travel arrangements, which made a big difference since the area is much less convenient than hirafu. Complimentary breakfast was a nice touch. They have standard toast and cereal laid out. as well as a hot dish of scrambled eggs, pancakes etc brought to you when youre ready to eat. There is a shared laundry machine, as well as some snow toys and boardgames. Overall had a lovely time here. I felt taken care of. Had a really good experience and human touch. Thanks.

Apabila anda menginap di Country Resort Niseko in Kutchan, anda akan berada di sungai, dalam lingkungan 15 minit memandu dari Pusat Peranginan Gunung Niseko Grand Hirafu dan Niseko Moiwa Ski Resort. Hotel mesra keluarga ini berada 11.2 km dari Kawasan Ski Antarabangsa Annupuri Niseko dan 29.6 km dari Resort Rusutsu.Kecapi pemandangan dari teres dan taman dan gunakan kemudahan seperti akses Internet wayarles percuma. Ciri-ciri tambahan di hotel ini termasuklah perkhidmatan rencam, penjagaan anak/bayi (surcaj) dan tempat simpanan peralatan ski. Dengan pengangkutan ulang-alik percuma ke tempat berski, anda akan cepat sampai di cerun.Kemudahan yang ditampilkan adalah termasuk kakitangan berbilang bahasa, tempat simpanan bagasi dan kemudahan dobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 33 bilik tamu yang dihias secara berasingan, serta menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan dapur. Bilik mempunyai balkoni atau laman dalam persendirian. Televisyen skrin rata dan pemain DVD disediakan untuk hiburan anda, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi ketuhar gelombang mikro dan pembancuh kopi/teh, manakala pengemasan disediakan atas dasar terhad.

My family and I stayed at Setsu for 8 nights in January 2024. We shared a one bedroom suite which worked perfectly for a family of four. The amenities in the room were excellent, having a washer and dryer in the room was very helpful. The room alone gets five stars. The location of the hotel is ok. It was handy having Lawsons across the road and food trucks and restaurants nearby (though sidewalks were pretty icy and not great to walk on at night). The ramen restaurant in the hotel is great, the food is tasty and its relatively affordable. The hotel could do with another lower cost food option as there was normally a long queue to get in. We ate at Luke's in the hotel one night. The service was excellent. But it was way over-priced. Some fried fish, a side of chips and a burger cost about $A180. The burger was good and given the location I didn't mind paying $A50 for it, but the fish at $A95 was pretty ordinary (oily and very salty). The cheapest bottle of wine was $A200. Breakfast was ok but not great - some freshly cooked egg options would have been nice. The snow was great - but a couple of days the top slopes were closed due to wind. This meant the queues down the bottom were very long. The ski school was a good way to jump the queues - but worth being aware that only Go Snow gets this at grand hirafu - rhythm doesn't get to jump any queues, and NISS at Hanazano only. The shuttle bus to the slopes was ok. We never had to wait too long but it was a bit awkward having to take skis onboard the bus. There is also a walk up to the gondola from the bus stop - its pretty short normally, but can take 20 minutes if the gondola queue is long. By contrast the Park Hyatt has a quick ski down to the Hanazano lifts which looked like a much easier way to get going - though there isn't much around apart from the hotel. Overall it feels like the volume of people at Niseko has over-stretched the other infrastructure. So not sure if we'd go back.

Excellent location and room design great view from our room heck-in was a problem as room was not available until 3 pm. Rooms were very clean with all necessary ammenities Shuttle service was excellent. I would return to this venue Was only lacking in the ski in ski out aspect

Apabila anda menginap di The Orchards Niseko in Kutchan, anda akan berada berhampiran lif ski, dalam lingkungan 15 minit memandu dari Pusat Peranginan Gunung Niseko Grand Hirafu dan Niseko Moiwa Ski Resort. Kotej mewah ini berada 10.5 km dari Kawasan Ski Antarabangsa Annupuri Niseko dan 28.8 km dari Resort Rusutsu.Luangkan hari di cerun, atau berseronoklah dengan kemudahan rekreasi lain yang termasuk basikal sewa. Kotej ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan gril barbeku. Pengangkutan ulang-alik percuma ke tempat berski menjadikannya mudah untuk mencapai cerun.Kemudahan yang ditampilkan adalah termasuk kakitangan berbilang bahasa, tempat simpanan bagasi dan kemudahan dobi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 21 bilik tamu yang dihias secara berasingan, serta menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan dapur. Televisyen skrin rata dan pemain DVD disediakan untuk hiburan anda, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi meja dan ketuhar gelombang mikro, manakala pengemasan disediakan atas dasar terhad.