Hotel Terbaik dengan Gimnasium di Kutchan

I want to give top marks for customer recovery for Chalet Ivy. I booked five nights there for a Feb ski trip in october 2022. It was confirmed by Agoda, the booking agglomeration site. But 3 weeks before the trip, they claimed they couldn’t find the booking and had to cancel the booking. The fault seemed to lay with their 3rd party wholesaler for rooms. With sky high costs and low availability at this stage, I freaked out. But Vladi the reservations officer from Chalet Ivy manager managed to re-book me in albeit at a slightly higher price- offset by the compensation I received from Agoda. We even had an upgrade to a Mt Yotei view room. Great save. Also a shoutout to front reception staff like Rou Hong who was so helpful. All in a great experience staying at the Chalet Ivy

4bedroomのペントハウスに3泊しました。施設や部屋の内装は良く、部屋からの眺めも最高でした。 ただ、ラグジュアリーホテルとは到底思えないようなホスピタリティの低さを随所に感じました。笑顔は全くなく、顧客目線に立って、より快適に過ごしてもらおうという気持ちも全く感じません。ただ運営側本意なルールを押し付け、業務をこなしているような感じです。1泊30万近く払って連泊している宿泊者に対してビジネスホテルのような感覚で対応しています。もはや現場だけの問題ではなく、上席者の指示や運営会社の経営方針自体に問題があるように感じました。施設は良いだけに、とても残念です。 まず到着時には車から荷物降ろすのを手伝う気配はなく目の前で傍観している態度に驚きました。荷物は車２台分全て自分達で降ろしました。チェックアウト時の手伝いも皆無。一番高いスィートなのにルームクリーニングは他の部屋同様に最低限で、使用した食器などは一切洗ってくれません。昨シーズンはskye nisekoのペントハウスに何度か宿泊しましたが、サービスのレベルや融通のきかせ方は綾よりはかなり良かったです。 他にもとにかく融通が効かなく、多々残念な対応がありましたが割愛します。ホテルが良く考え直して値段に見合って、心のこもったサービスに改善していただける事を願っています。

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

The hotel is beyond our expectations. Though the location is not as midtown as the name might suggest, it is only a short drive to downtown. Front-desk staff are helpful. The room is clean and aptly decorated. A water heater in a shower room is easy to work with. USB sockets are abundant. We are surprised to see a common kitchen available for hotel guests. I guessed many people would want to cook their own food during the snow-peak season. Not sure about the room price during Winter but the rate we got in Autumn is very reasonable. We would love to stay here again on our next visit to Niseko.

Stayed at 2nd fl studio, facing mountain. A bit too low so view was slightly blocked by some structure but still good. Room size was good for 2, with 2 opened suitcases lying on the floor. Dining table was small, Japanese standard size. With 2 cups of coffee, very little space for 2 plates. Kitchenette equipped, washer & dryer w/detergent, iron, clothes rack all in. Shower was so comfortable, good water temp & pressure, has seat to relax as you shower. Basic shampoo, conditioner, shower gel, bathroom amenities. Each room has own ski lockers at B1, really a ski-in/out location. This is the BEST feature. From outside the locker room, you can access the family hill, skied down to the lift and ski down this hill. Its a night ski area too, so beginners can spend the whole day here. Its a bit narrow comparatively & so it felt crowded at times, but most times it was ok. 2nd and last day were magical at this hill. Powder snow, at night we were about the only 5-6 people at the slope. Night ski closes at 7pm. There is another 1 hotel at this hill, also ski-in/out, but Maples is hands-down, the better location as its door is just at this hill, no need to walk at all, other than just to put on your skis. There are 2 restaurants on site, we only visited the Italian. Most of the good eating places were so packed and needed to queue. We were thankful for this Italian restaurant which served really good pizzas and beef cheek. Able to walk in without queueing, place is about 80% full most times. After 3 dinners, they recognized us and actually saved us seats. Concierge was friendly and super helpful. Another great feature was the van to & from Maples to where we needed to go. Book the transport early (at least 1 day) to get to and back from gondola - trust us, you WILL really need it. Tried lugging ski gears from the nearest bus-stop, and walking upslope in ski boots after a day of skiing, it was so tiring. Very nearby: convenience store, a popular ramen shop, Arabica coffee truck (not open daily), snack food trucks

Annupuri West Penthouse 801. Welcome to the epitome of luxury ski accommodation! Nestled at the base of the Niseko ski slopes, directly in front of Mt. Yotei, this penthouse ski apartment offers an unparalleled experience for discerning travelers. First and foremost, the location is a skier's dream come true. Step outside and onto the slopes, where you can enjoy world-class skiing and snowboarding right at your doorstep. The convenience of being able to hit the slopes with ease adds an extra layer of enjoyment to your winter getaway. Inside, you'll find a fully appointed kitchen that's perfect for whipping up après-ski meals or hosting elegant dinner parties. Whether you're a culinary enthusiast or simply prefer the comforts of home-cooked meals, this kitchen has everything you need to satisfy your culinary cravings. When it's time to unwind after a day on the mountain, the media amenities provide endless entertainment options. From cozying up with a movie in the plush living room to streaming your favorite music while admiring the panoramic views of Mt. Yotei, relaxation is effortless in this luxurious setting. And, you have your own private, rooftop outdoor onsen! But the indulgence doesn't stop there. This penthouse is located in a full-service building, ensuring that every aspect of your stay is taken care of with the utmost attention to detail. From concierge services to housekeeping, its ski shop, and rental, you'll enjoy a level of hospitality that exceeds expectations. And let's not forget about the top-rated restaurant conveniently located within the building. Indulge in gourmet cuisine without ever having to leave the comfort of your accommodations. Whether you're craving local delicacies or international fare, the restaurant offers a culinary experience that's sure to delight your taste buds. Last but certainly not least, the pièce de résistance: the spectacular view of Mt. Yotei. Imagine waking up to the sight of snow-capped peaks bathed in morning light, or enjoying a glass of wine as the sun sets behind the majestic mountain. This breathtaking panorama is the perfect backdrop for unforgettable memories. In summary, this penthouse ski apartment offers the perfect blend of luxury, convenience, and natural beauty. Whether you're an avid skier, a food enthusiast, or simply seeking a tranquil escape, this exquisite retreat has something for everyone. Experience the ultimate in mountain living and make memories that will last a lifetime.

Yvonne and colleagues were all very cheerful and always ready to offer assistance. Very clean and great scent throughout the ground floor and check in lobby. Free ride up to Gondola saved us energy climbing all the way up. Much appreciated for the complimentary upgrade to bedroom suite with city view. As the first stop of our honeymoon trip, my wife and I were delighted and already missing the restful experience!

Sansui was not yet opened when we make the decision to stay there for our honeymoon. No review was available before we made the booking for 3 nights at the Sansui’s Studio. We don’t know what exactly to expect. Thankfully, we are delightfully surprised. The hotel really delivered a wonderful experience for our first-time visiting Niseko. Upon arrival, we were warmly greeted by the receptionists. They were polite and friendly. Our room was clean and tidy. It is not large but it fits 2 unfolded 30-inch luggages. We have wonderful Mt. Yotei view. We registered private snowboarding lessons via hotel and rent gear in in-house rental shop. I would suggest visitors head down to the rental shop on B/F to complete the fitting process for your gears before the day of lesson. The staff will store your gears in corresponding locker. You will be able to put your gears the next day in no time. The “Ski in ski out” entrance is right next to the rental shop which is very convenient. We really enjoyed the shower and private Onsen after class. Our car was parked in front of the hotel during our stay since the basement park is already full. We had to move our car two times during our stay upon hotel staff’s request due to the limited parking spot. While it was a bit inconvenient, the staff was very apologetic and understanding which I appreciated. I would suggest guests try to reserve a basement parking spot because there is only very few available. We didn’t use the bus service heading to supermarket/ restaurants this time, but we will try next time. We opt to cook for lunch and dinner since the produces and meats are such great value in Hokkaido and Sansui’s kitchen is very well equipped. Pros: Good location near beginner slope, private snowboarding lesson, private Onsen with Mt. Yotei, door camera, USB C power outlet, Germany made ROSENTHAL cups, ZOJIRUSHI kettle, well equipped kitchen with 1 pan 1 pot, dish soap, large HITACHI washer dryer with laundry detergent, Imabari towels, towel heater, ICOR skincare set, rental gears in good condition Cons: Small car park, body wash not suitable for dry/sensitive skin (probably whole Hokkaido), no body lotion I am not sure guests are able to see Mt. Yotei in every single rooms. There are no Mt. Yotei view for selection in official online reservation. I do hope Sansui could maintain the quality when we visit next time.

Love this hotel from the moment I stepped in, gorgeous ambience, great service at reception! Room is expensive for one person stay but worth every penny. Regardless how long your stay is, one room entitled to one time free usage of private onsen (after that is charged) for 45mins. There is free public onsen beside it. Yoga classes are available for sign up for fee. Ski shop Rhythm and Afuri ramen looks great but I didn’t get a chance to visit. Ski storage available but not practical esp for those who rent, as you need to carry the heavy equipment back and forth from ski base to hotel (10min up-downhill walk or take free shuttle). Apt style hotel is well equipped with fridge, microwave, sink, washing machine-dryer, dishwashing machine. Breakfast is great! Toilet and room is spacious and bed is good. I would return!!! Best recommended for families esp those with mix interest besides ski/snowboard. Near to street side restaurants, Lawson is across.

我們居然是酒店的第一個客人…還送了花 服務真的很好！就在family纜車門口，太方便了。 房間也很舒服，這次住的兩房，設施齊全。 電視可以直接看Netflix ，房間有私湯， 滑完雪泡一泡滿血復活。