Watermark Hotel Kyoto His Hotel Group

Watermark Hotel Kyoto His Hotel Group Reviews

Watermark Hotel Kyoto His Hotel Group

195 Daikokucho Shimogyo-ku, Kyoto City, JapanView Hotel Details
Watermark Hotel Kyoto His Hotel Group
Watermark Hotel Kyoto His Hotel GroupWatermark Hotel Kyoto His Hotel GroupWatermark Hotel Kyoto His Hotel Group
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Watermark Hotel Kyoto His Hotel Group Guest Reviews

4.5/5
Great
196 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All Reviews(196)
Positive reviews(194)
Reviews with photos/video(70)
Easy to get around(46)
Convenient location(45)
Close to metro(32)
Great value for money(20)
Well designed(13)
Loved the view(13)
Average sound insulation(9)
Friendly front desk staff(5)
Negative reviews(2)
Guest User
Superior Twin Room
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Dec 20, 2023
It is mega clean for the hotel. Staff are professional trained and explained everything in detail!! The bed is super comfy which also include slippers and pyjamas! Highly recommend for couples and friends to travel near Kyoto!
Response from Property: Thank you for your review. We are very happy to hear that you were satisfied with our services. If you have family or friends who are coming to Kyoto, we would appreciate it if you could introduce our hotel to them. We look forward to seeing you again.
Anonymous User
Superior Twin Room
Stayed in Dec 2023
Couples
15 review
3.7/5
Posted on Dec 25, 2023
3-minute walking distance to Gojo station. Spacious room with nice design in Tatami style with Kyoto tower view. Receptionists don’t look friendly. Toiletries and sleepwear are provided and placed near to the lobby lift. Beverage vending machines at Level 2. Quieter area compared to Kyoto station and Gion but have Family Mart, Lawson, McDonalds within walking distance. No special arrangement for anniversary celebration.
Response from Property: Thank you very much for using Watermark Hotel Kyoto.We are very happy to hear that you were satisfied with the location of our hotel.However, we would like to sincerely apologize for any inconvenience caused regarding the response of our hotel staff.
xin
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 20, 2024
Only wished there were more washing machine available as it was difficult sharing 2 between so many people.
Response from Property: Thank you very much for your stay and for your review.We will use your opinions and suggestions as encouragement in the future, and will continue to strive to provide even higher quality services. Thank you for your continued support.
Yang
Superior Twin Room
Stayed in Apr 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Apr 14, 2024
Generally the hotel is good, good location, very near the metro. Left side got family mart and another 24/7 supermarket. McD also nearby. Only one thing not good: they don’t provide drinking water. Will stay here again :)
Response from Property: Thank you very much for staying at Watermark hotel Kyoto. Thank you again for taking the time out of your busy schedule to rate us. Your satisfaction is our greatest peace of mind. Sincerely looking forward to your visit again.Our hotel has its own water purification system, and the tap water can be drank directly.Looking forward to your visit again
EmJTravels
Double room
Stayed in Oct 2023
Couples
1 review
4.7/5
Amazing
Posted on Oct 6, 2023
2 mins walk away from Gojo station, super easy to get around all the sights! Family mart at the end of the street, lots of bus stops🚌 Room was simple and cosy with the traditional tatami mat style, totally fine for a few nights stay. Fresh towels every day and pajamas!💤 Breakfast was a 3.5 stars for me; lots of variety of drinks and Japanese style breakfast- hot food such as eggs sausage bacon etc was a bit cold even though we had breakfast around 7:30. Fruit and salad was lovely- soy milk pudding was the best!🍊
Response from Property: Thank you very much for staying at Kyoto Watermark Hotel. As you mentioned, our hotel is located on Wutiao Street, so we're happy to hear from our guests that it's very convenient for shopping and dining. We look forward to your continued patronage.
Bryan HKG
Standard Twin Room
Stayed in Aug 2023
Couples
1 review
4.5/5
Great
Posted on Sep 4, 2023
The hotel was nice and clean with a very beautiful Japanese styles interior, a small water fountain in the hotel lobby with quiet and peaceful ambient music. The hotel room was super cozy but a little compact if you’re visiting with friends, it separated into 2 sections, rock flooring (where you take off your shoes) toilets and bathrooms are In that area as well and tatami flooring area where shoes were not allowed, it gives you an authentic Japanese ryokan feeling while also being very mordent and cozy. My favourite part of this hotel room was the design, it’s very Japanese and you could control the brightness level of the room as well, it gives you a calming and peaceful staying experience. The beds were very comfortable too, but it could be too low for some. One of the drawbacks of the room was that there were no see through windows. Might just be my room. Overall it is a very good hotel, staff were friendly and helpful and speaks well English. I would highly recommend you to stay in this hotel!
6/7
Response from Property: Thank you for staying with us at Watermark Hotel Kyoto.We would also like to thank you for posting your wonderful photos and warm comments about our hotel.We use tatami mats in the image of Ryukyu tatami mats in our guest rooms. You can take off your shoes and relax in this room where traditional Japanese and modern styles are harmonized with tatami mats that exude elegance.We look forward to choosing our hotel the next time you come to Kyoto. Best regards,Watermark Hotels Kyoto.
Grace LeeAnn Rinos
Double room
Stayed in Jan 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Jan 26, 2024
3 mins walk from the Gojo station. Be mindful for large luggage Travellers 🧳 as there is no escalator or elevator on the nearest exit. Luggage storage before check in & after is available Tatami room is very comfortable and warm, as i stayed there during -2°. Other amenities like slippers, q-tips, comb and shaver can be collected on the 1st floor before you get on the lift to your room but Shampoo and body wash are all available in the room. Rooms/walls are very thick as it is very quiet. Very close to famous spots 20-30 mins walking distance.
Response from Property: Thank you for using our hotel.Currently, there are many customers coming from overseas with lots of luggage, so depending on the time of day,You may have to wait for the elevator.We apologize for the inconvenience caused due to the small elevator.However, other than that, we hope you were satisfied with your stay at our hotel.We are also happy about that.Thank you for your continued support.
YOON SING
Suite
Stayed in Oct 2023
Family
7 review
4.0/5
Very Good
Posted on Oct 27, 2023
Front desk doesn’t speak much English. Doesn’t provide help to make booking for restaurant. Near subway.
Response from Property: Thank you very much for using Watermark Hotel Kyoto.We would like to thank you again for your valuable comments and comments regarding our hotel.We also apologize for the inconvenience caused by the lack of English-speaking staff at our hotel.We will use your opinions and suggestions as encouragement in the future, and will continue to strive to provide even higher quality services. Thank you for your continued support.Watermark Hotels Kyoto
Guest User
Double room
Stayed in Oct 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Oct 24, 2023
Super amazing hotel. Near Gojo station about 2-3 mins walk (Exit 4). Pretty and clean interior of lobby, where they have shelves of comic for free browsing. The hotel room is great as well. Love the tatami design and I feel called to say that the bed is super comfy. Highly accessible location as it is only 1 station away from kyoto, and has convenience stalls and food options nearby. Highly recommend!
Response from Property: Thank you very much for staying at Watermark Hotel Kyoto.I am relieved to see that you were satisfied.All the staff are looking forward to your next visit.
Guest User
Superior Twin Room
Stayed in Oct 2023
Couples
16 review
4.7/5
Amazing
Posted on Oct 29, 2023
The rooms were well designed, spacious and clean. Would recommend to have more space for hanging towels and clothes.
Response from Property: Thank you very much for staying at Watermark Hotel Kyoto.Thank you very much for taking the time out of your busy schedule to share your valuable opinions and comments regarding our hotel.We will strive to improve our services by taking into consideration the opinions and suggestions we have received, and we appreciate your continued support.Watermark Hotels Kyoto
Anonymous User
Double room
Stayed in Sep 2023
Solo travellers
4 review
4.5/5
Great
Posted on Sep 29, 2023
Exceptional for a budget hotel! 3min walk to city metro and close to bus stops, and there’s a medium size convenient store nearby. Staffs are polite and easy to communicate with. Room is very clean with separated bath and toilet area. I would say it’s nicely arranged and in reasonable size. The Tatami design is also a big highlight. Only drawback is sometimes you can hear the roadway noise if your room is facing the main road. I would advice people who mind that to request room in the other side of hallway. Also if you stay here for consecutive nights, be aware that they only do eco cleaning in most of the days (not even vacuuming the floor). But I guess it’s acceptable after considering the price.
Response from Property: Thank you very much for using Watermark Hotel Kyoto.We are very honored to hear that you were satisfied with our hotel's location, staff, and room services.We will do our best to maintain clean rooms and keep them clean. Thank you for your continued support.
chiangashley
Standard Twin Room
Stayed in Oct 2023
Friends
3 review
3.2/5
Posted on Nov 12, 2023
There are some small hairs on the floor. But they come up to clean it right the way.
Response from Property: Thank you very much for using Watermark Hotel Kyoto. We sincerely apologize for the inconvenience caused to our guests due to the insufficient cleaning of the guest rooms. We will report this to the relevant depar**ent and will work to review the cleaning staff's work and provide thorough guidance.We will take your feedback seriously and all of our staff will strive to make improvements. We therefore ask for your continued support in the future.
Anonymous User
Superior Twin Room
Stayed in Dec 2022
Couples
2 review
5.0/5
Outstanding
Posted on Dec 4, 2022
Amazing hotel located near to metro station! Stayed here for our anniversary day in December and they got us this omg! And our room can see the Kyoto Tower which is really a bonus! Love the japanese style room and thanks so much for hotel staff’s preparation and arrangement! Highly recommended!
Response from Property: Thank you for choosing Watermark Hotel Kyoto for your stay in Kyoto.We would like to thank you again for choosing our hotel for your anniversary trip and for your valuable feedback regarding our hotel.We hope that you will choose our hotel again when you come to Kyoto next time.Best RegardsWatermark Hotel Kyoto
Lester eng
Double room
Stayed in Apr 2023
Couples
4 review
4.5/5
Great
Posted on May 31, 2023
Excellent service, comfortable rooms, and breathtaking views. The hotel staff went above and beyond to ensure a memorable stay."
Response from Property: Thank you for using Watermark Hotel Kyoto this time.We are very honored to hear that you were satisfied with our hotel staff and room service.We hope that you will choose our hotel again when you come to Kyoto next time.Sincerely,Watermark Hotel Kyoto
Guest User
Superior Twin Room
Stayed in Apr 2023
Solo travellers
12 review
5.0/5
Outstanding
Posted on Apr 9, 2023
5min walking from Gojo station, very convenient. Breakfast restaurant available nearby. Fancy decorations in the room, however the curtains are not full sunshine proofing. Good for one man traveler.
Response from Property: Thank you very much for staying at Watermark Hotel Kyoto this time.We would like to thank you again for your valuable opinions and impressions regarding our hotel.We will continue to strive to improve the facilities of the room and the service so that we can meet the expectations of our customers.Sincerely, Watermark Hotels & Resort Kyoto