Name: Hotel Magic Mountain Spa & Conference Center
Address: 142, Provincia de, La Fortuna, Alajuela, 21007, Costa Rica, 142, Provincia de, Overseas, Costa Rica
Rating: 4

Hotel Magic Mountain Spa & Conference Center

Ulasan Hotel Magic Mountain Spa & Conference Center

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I would never recommend this hotel! Costa Rica was going thru a natural disaster, we couldn’t fly into Liberia and they still REFUSED to refund our money. I’ll be telling everyone I know to stay away from this hotel, absolutely awful customer service.

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경치가 너무좋아요

El lugar es increíble, El personal magnífico!!! Juan José y su equipo de trabajo son espectaculares: Amables, Atentos. La comida Exquisita, Mucha variedad y las habitaciones muy bien equipadas. Sin duda alguna esperamos volver pronto 

Pengambilan dari hotel

Restoran

Meja depan 24 jam

Tempat letak kereta

Penyimpanan bagasi

WiFi

Sarapan pagi

Bilik dilarang merokok

Kolam air panas

Semua Bahasa

Bahasa Inggeris

Bahasa Korea

Bahasa Sepanyol

Semua Jenis Bilik

Bilik Superior dengan balkoni

My tour operator booked me at Magic Mountain for the weekend on the last part of my trip after I came from Monteverde by ferry in Lake Arenal.  The receptionists for all the days were great to me and helpful. My room was taken care of each day. A fridge was available to keep my drinks cold. The room had air conditioning when you need to turn it on. The bathroom had what I needed in fresh towels and a hair dryer, but my one criticism which I already let the receptionist know on my last day is that there needs to be a soap/shampoo/conditioner rack or holder in the shower as the only place to put these items is either on the floor or in a window ledge above you which is not ideal. The balcony view of the back of the hotel was really something when you can see Arenal Volcano in the background on clear days. The swimming pool area (with a bar right beside it) and hot tubs were nice to relax if you were not going out and wanted to hang around the hotel. Their restaurant is a nice place to eat if you did not want to go out, but at least the breakfast choices and service such as asking for a chef to make custom omelettes were very good.   I think that sums up what I remember since a week ago. I can say overall I enjoyed my stay at this hotel. 

This is where we spent the second half of our Costa Rica vacation, and I don't know if it's just because we came from an AMAZING hotel (La Vela) to this one , but this one was a huge let down. The person checking us in was so annoyed to be working, she made that very clear. You must make reservations for breakfast, so after checking in, we went out for dinner and as we came back thru the lobby, asked her if we could make our breakfast reservations with her. She said: ”OBVIOUSLY. But everyone else is able to just call the restaurant”.  Then she continued a long conversation with her friend while we were just standing there, like, so do we stand here til she's done, or....??? HAHA  One of our kids accidentally let the room door shut with the key in the room (You get ONE key, no matter how many people you have. Do NOT ask for a second!). We went back to this lovely woman, and she said there would be a $20 change for a new key. We thought, well, we could just wait for housekeeping to open the door... ?? In the end, she gave us another key, but said we had to immediately bring it back down after letting ourselves into room. LOL ok!  Breakfast looked like nice and was huge buffet, but the food was meh. And on day 2, I think there must've been a note in our file LOL because they sat us literally as far away from everything as you could be. We walked past probably 20 open tables. Guess they wanted to hide us away LOL. But whatever - at this point we were just laughing.  On the plus side: rooms were clean and comfy, the view of the volcano was AMAZING. he shower was clean and large, but there was not a single place to put your soap/washcloth/shampoo which was weird - just had to set everything on the floor. Location was good as we could walk to many places to eat and shop.  Would not stay here again, given the choice!

We stayed at this hotel as the first stop in a multi-point tour holiday to Costa Rica, arranged by TUI. We arrived quite late on our first day and checking was very simple and quick. We were led to our room on the second floor to find it was very spacious and clean, with two double beds and a nice size bathroom. The only downside to our room was the fact that the safety deposit box was not working. During our two days here we went to reception numerous times about this issue, but it was not resolved during our two day stay, basement that we had to carry our money and passports around with us whilst exploring the area. Our stay included breakfast on both mornings. Whilst the selection was not huge, my wife and I certainly did not go hungry with fresh fruit and hot selection available. We ate dinner in the restaurant on our first night, it is a little on the expensive side but the service couldn't be faulted. A short (less than 5mins) walk will take you to numerous restaurants, though La Fortuna itself is a longer walk or a short taxi ride if you want a bigger choice.  Aside from the annoyance of the safe-deposit box, we had a lovely stay. Though unfortunately didn't get a good view of the volcano due to cloud coverage…but that certainly isn't the hotels fault!

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Keluarga

Solo

Tempah untuk orang lain

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Melancong bersama rakan

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