Hôtel Mercure la Grande-Motte Port

We arrived at the end of February 2025. The first thing that we noticed as we reached our room was how dated and shabby it all looked. The hotel had deteriorated even from the last time we stayed, a year ago. Having been assured by the by the hotel's friendly, restaurant waitress that the food was of very good quality we went there that evening. Unfortunately, the steak I ordered was inedible and I sent it back. At least they were good enough to remove it from the bill. When we got back to our room I noticed the bedside telephone light was flashing. The next day I told the receptionist who organized for the maintenance person to come and look. He took the filter apart and resolved the problem. Not sure why this hadn't been noted before. Then the key cards to our door stopped working so we had them reprogrammed, again at reception. They stopped working after the first re-use. On my way to reception I bumped into the chambermaid who offered to try using her master key. That didn't work. 'Oh,' she said. 'I quite often have a problem with this door.' I mentioned that to the quite surprised but polite manager. As we we leaving for the morning, he offered to check the door while we were out. When we got back, he hadn't so he came upstairs with us and tried the reprogrammed cards which once again didn't work. A short while later he was back and replaced something from the outside. Having settled in we looked around more closely. To say that the rooms and hotel are tired is an understatement. I have attached some photos of the mold on the bathroom ceiling, the chipped fridge cabinet, the door handle in the bathroom that is coming away, chipped paintwork, and the scuffed wooden table. Unfortunately, I didn't take photos of the stained carpets throughout the hotel. Was it worth €433 for three nights? Absolutely not....

We stayed at the hotel for one night as we’re flying out of Montpelier, the location is wonderful. It’s very easy to find on the front of the harbour with private parking. The bed was comfortable and the balcony perfect to view the harbour and sit to catch some rays. The staff very helpful and nothing was too much trouble. We ate at the restaurant which was superb and delicious. Sadly the hotel itself is a little tired, a few chips in the sides in the room, the carpets are very old and look dirty, the air on didn’t work and the phone looked like it had come from the 90’s. Unfortunately as the air con was not working we got very hot in the night and my husband stupidly opened the balcony door for some air….huge mistake…we became a buffet for mosquito’s! They were brutal and subsequently we got very little sleep.

Run down, poor service and hidden pricing. Wouldn't advise people stay here if they want luxury. There's not a lot of choice in lgm but go for azul. Beds are comfy and view is good, and most of staff are friendly. that's it for the good points. Don't get a teabag refreshed daily, plastic paper cups, sloppy room cleaning no bins emptied. Pricing deceptive headline rate is not final price. Avoid.

What a dump , needs a complete refurbishment. We paid 190 euros for one night and got a paper cup for tea and coffee . Didn’t even get a teabag the following day . The rooms are old , furniture is chipped and scratched. Never ever staying there again .

The room was great on the last floor with a balcony with chairs overlooking the harbour. The staff was extremely welcoming and helpful. The selections on the breakfast buffet were good, especially the part where you could cook your own eggs (soft-boiled, or sunny side up) . The bread was fresh except for the slices to toast.

Very welcoming reception and a super friendly team altogether. Very clean and comfortable rooms even if they do seem to be coming a little dated now. Great location though parking is a squeeze. Very pleasant stay -again.