Pengguna Tetamu
22 April 2023
I am writing to express my deep disappointment with my recent stay at Hestia. I had booked a room with a single king size bed and a sea view based on the hotel room photos, but upon arrival with my husband, we were given a street view room with two small beds instead. To make matters worse, the room was dirty and had a bad smell. When I brought these issues to the attention of the staff, their reaction was terrible. They treated us poorly and did not offer any solutions. To add insult to injury, my husband got sick in the evening, and I politely asked the staff for some medication. However, they laughed at me and said that they did not have anything. They even suggested that we go to a pharmacy, which was not possible as it was already 10 pm, and none of the pharmacies were open. This was shocking to me as I expected even a basic first aid kit to be available in a hotel. To make matters worse, when I asked for extra blankets, the staff did not offer any and I had to sleep in my clothes. Overall, this was the worst experience of my life, and I find it unacceptable. I hope that this review will serve as a warning to other travelers considering staying at this hotel.
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