Ulasan Sudamala Resort, Seraya, Flores

Jawapan daripada Pihak Penginapan: Dear piya muqitThank you for your fantastic review to Sudamala Resort Seraya. We're thrilled that you enjoyed the luxurious accommodations, healthy house reef, and the chance to spot a turtle in our sparkling waters. It's great to hear you appreciated the well equipped in Aqura dive center, delicious gourmet dishes, and the unique mix of Indonesian and Western flavors in Lomak Restaurant. We're delighted you found value in your stay and consider us a hidden gem in this paradise island. We hope to welcome you back for more incredible experiences and adventures with Komodo Dragons and explore Komodo National Park. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Jawapan daripada Pihak Penginapan: Dear Duoladatong,Greetings From Sudamala Resort, Seraya! Thank you for sharing your experience with us. We're delighted to hear that the island exceeded your expectations with its snorkeling opportunities, natural beauty, and memorable day trips with Aqura Dive Seraya. Also thank you for capturing stunning photos. We're honored to showcase Sudamala Resort Seraya and Komodo National Park's beauty, inspiring others. We hope to welcome you back for more breathtaking moments soon. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Greetings from Sudamala Resort, Seraya!Thank you for taking the time to share your constructive feedback regarding your stay with us. Please rest assured that your comments are being treated with the utmost care and priority. Your concerns about our service, pricing, and equipment have been taken very seriously, and we are committed to addressing them to enhance the experience for all our guests.With respect to your interactions with our staff, we are truly sorry to hear that you felt disrespected. We greatly value guests from all cultural backgrounds and will reinforce training to ensure every team member consistently upholds our commitment to professionalism and inclusivity.We acknowledge your concerns about the restaurant pricing. Our aim is to provide fresh and high-quality food, and as many ingredients are sourced from outside the island, this is reflected in the pricing. However, we do offer reasonably priced items that are sourced locally, and we will review our menu to ensure it offers better value for our guests.Regarding transportation logistics, we appreciate your feedback. The punctuality required for transfers is essential due to the nature of operating on a remote island, but we will strive to provide clearer communication about transportation options to avoid any inconvenience.We regret the issues you encountered with soundproofing and the snorkeling equipment. These matters will be carefully assessed, and improvements will be prioritized.Your feedback is invaluable in helping us refine our services, and we sincerely thank you for bringing these matters to our attention. We hope to have the opportunity to restore your trust in the future and welcome you back to our resort.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort, Seraya

Jawapan daripada Pihak Penginapan: Dear Xiaoyaobaige,Thank you for sharing your feedback regarding your stay at Sudamala Resort, Seraya. Please accept our sincere apologies for the challenges you encountered during your time with us.We are truly sorry for the delay in addressing your request for a water heater and will work closely with our team to ensure a more prompt response in the future. Additionally, we deeply regret the inconvenience caused by the blocked toilet and unpleasant odour. These issues fall far short of the standards we aim to provide.We also acknowledge the confusion surrounding the shuttle boat arrangements. This should have been clearly communicated in our confirmation details, and we will review our procedures to ensure our guests are well-informed and experience a seamless arrival process.On a positive note, we are pleased to hear that you found the taste of our food acceptable. Regarding your concerns about pricing, we aim to provide fresh, high-quality dishes in this remote location. While many ingredients are sourced from outside the island, we strive to offer reasonable pricing for locally sourced items. We will review our menu to ensure it offers better value for all our guests.Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back to Sudamala Resort, Seraya, in the future to experience the enhancements we have made.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort, Seraya

Jawapan daripada Pihak Penginapan: ear Luckystaros1,Thank you for sharing your feedback about your stay at Sudamala Seraya. I’m truly sorry to hear that your experience did not meet your expectations.Your concerns regarding the pick-up arrangements, activity bookings, and room quality are deeply concerning. It seems there were significant miscommunications, and I regret the inconvenience this caused. We are reviewing these matters with our team to ensure they are addressed and improved upon.We value your feedback, as it helps us enhance our services and avoid similar issues in the future. Should you wish to discuss this further or give us the opportunity to make it right, please feel free to contact us directly.We value your feedback, as it helps us enhance our services and avoid similar issues in the future. Should you wish to discuss this further or give us the opportunity to make it right, please feel free to contact us directly.Thank you for bringing these matters to our attention, and I hope we can welcome you back for a much-improved experience.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort Seraya