Ulasan Sudamala Resort, Seraya, Flores

Jawapan daripada Pihak Penginapan: Dear SangmingjunhebayueWarm greetings from Sudamala Resort Seraya.Thank you very much for your kind feedback for Sudamala Resort Seraya. We are delighted to hear that you enjoyed your room’s beachfront location, the snorkeling experience, and our Lomak Restaurant offerings. It brings us great joy to know that your family thoroughly enjoyed your three day stay with us. Creating memorable moments for families is something we truly value.We sincerely appreciate your support and look forward to welcoming you back to Sudamala Resort Seraya for another wonderful seaside escape. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear Alex wangailongWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your experience and for your kind understanding during an unexpected situation beyond our control. While we regret that adverse weather conditions prevented you from reaching the island as planned, we are truly grateful for your patience and trust throughout the process.We are especially pleased to know that our customer service team was able to support you proactively, maintain clear and caring communication, and arrange alternative accommodation on the main island to ensure your comfort and peace of mind. Your safety and well-being are always our top priorities, and your recognition of our team’s efforts means a great deal to us.Although the circumstances did not allow you to check in as scheduled, we are honored that our handling of the situation left a positive and lasting impression. Your generous words regarding our responsibility, sincerity, and crisis management truly encourage our entire team.Thank you once again for your understanding and thoughtful feedback. We very much look forward to welcoming you to Sudamala Resort Seraya in the future, when the weather allows, so you may fully experience the beauty and tranquility of our island. Thank you evry much.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear CharmainieThank you so much for sharing this beautiful review for Sudamala Resort Seraya. We are truly delighted to know that your five-night stay at Sudamala Resort Seraya was such a memorable and relaxing experience. It means a lot to us to be described as a “little piece of paradise.”Your special appreciation for our team is deeply valued, and we will be sure to pass along your kind words to Nardi and Evalina at Lomak Restaurant,they will be thrilled to know they made a positive impact on your stay.We sincerely look forward to welcoming you back for another unforgettable getaway in the future. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear Here and ThereThank you very much for your kind and positive review for Sudamala Resort Seraya. We are truly happy to hear that you enjoyed our customer service and the warm hospitality of our team.It’s wonderful to know that the airport transfers and day trip arrangements helped make your Komodo experience memorable. Your kind words mean a lot to us, and we sincerely hope to welcome you back to Sudamala Resort Seraya in the future. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear Our Lovely GuestThank you very much for taking the time to share your wonderful feedback with Sudamala Resort Seraya. We are truly delighted to know that you found our facilities well equipped and worth the price, and that our cleanliness, environment, and service met your expectations.We are especially pleased to hear your kind words about the Komodo surroundings and the unique natural beauty of the island, even during the off-season. It is also rewarding to know that our team’s warm hospitality and smooth communication contributed positively to your stay.Thank you as well for highlighting the quality of our cuisine. While our menu leans toward Western-style dishes, we are glad to know that the flavors and seasoning suited Chinese palates so well.Your thoughtful wishes mean a great deal to us. We hope to welcome you back again in the future for another memorable stay, with even more vibrant marine life waiting just beneath the surface.Warm regards,Gede Bimbi Sanjaya Resort Manager

Jawapan daripada Pihak Penginapan: Dear our Lovely GuestWarm greetings from Sudamala Resort Seraya.Thank you for sharing your feedback with us. You are absolutely right that access to the island requires a boat transfer, and we truly appreciate your suggestion to stay for at least two nights to fully enjoy the experience. Regarding our shuttle boat schedule, we offer two types: regular and private. The regular shuttle operates on a fixed schedule, adjusted to our operational hours. Meanwhile, the private shuttle is arranged based on guest requests and is subject to additional charges as determined by the resort.Being a secluded island resort, the journey is part of the adventure, allowing our guests to disconnect and immerse themselves in the tranquility of nature. We are glad you highlighted this for future travelers.Thank you once again for your insight, and we hope to welcome you back to Sudamala Resort Seraya for a longer and even more memorable stay.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear TrevorTessaTaniatravelsThank you so much for your wonderful review for Sudamala Resort Seraya, It truly means a lot to us. We're honored to be your favorite resort during your Labuan Bajo trip. It’s fantastic to hear that you enjoyed the balance of eco-friendliness and comfort, the unique underwater beauty right at our doorstep, and the special moments at the Lamba Lero Sunset Bar. We’re especially happy your kids loved the pool and that your whole family had such a memorable time. We can’t wait to welcome you all back to Sudamala Resort Seraya for another unforgettable stay. Thank you very much.Warm regardsDiky Lingga WisnuResort Manager

Jawapan daripada Pihak Penginapan: Dear Our Lovely GuestWarm greetings from Sudamala Resort Seraya.Thank you for taking the time to share your feedback with Sudamala Resort Seraya. We are pleased to hear that you enjoyed the private beachfront setting and had a pleasant stay overall. We also appreciate your comments regarding the size of the resort area, activity options, and dining. As a secluded island resort, our concept is designed to offer a peaceful escape focused on nature, relaxation, and sea-based experiences. Nevertheless, we fully understand that this style may not suit every traveler or longer stays, and your feedback regarding activity variety and dining value is sincerely noted.Thank you once again for sharing your perspective. We truly hope to have the opportunity to welcome you back in the future perhaps for a short, relaxing getaway centered around tranquility and the sea. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear our lovely guest,Thank you for sharing your feedback with Sudamala Resort Seraya. We understand that each property offers its own unique experience, and we appreciate your observation regarding the nuances you noticed during your stay, including those related to our culinary offerings.Your comments are valuable to us, as they help guide our ongoing efforts to refine and enhance our services. Should you wish to share more specific details, we would greatly welcome the opportunity to better understand your experience and continue improving.Thank you once again for your time and insight. We hope to have the pleasure of welcoming you back in the future. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear Our Lovely GuestThank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and discomfort you experienced due to the air conditioner issue during the night.We fully understand how frustrating it must have been to face this situation at 1 a.m., especially when you were unable to reach our team and could not rest properly because of the heat. This is certainly not the level of service we aim to provide, and we deeply regret that we did not meet your expectations on this occasion.Your feedback regarding the lack of front desk response has been taken very seriously. We are currently reviewing our overnight duty procedures to ensure that guests can always reach a staff member in case of emergencies or technical issues, regardless of the time.We are also very sorry that no compensation or follow-up was offered during your stay. This oversight does not reflect our service standards, and we will address this internally to prevent similar situations in the future.Thank you again for sharing your experience. While we cannot undo what happened, we truly appreciate your feedback as it helps us improve. We hope you will consider giving us another opportunity to provide you with the level of comfort and care that Sudamala Resort Seraya is known for.Warm regards,Gede Bimbi SanjayaResort Manager

Jawapan daripada Pihak Penginapan: Dear Our Lovely GuestThank you for your kind words to Sudamala Resort Seraya. We're delighted that you had a great experience and enjoyed the comfortable beds, friendly staff, and fantastic snorkeling spot. It’s wonderful to hear that your breakfast in Lomak Restaurant was satisfying as well. We truly appreciate your feedback and hope to welcome you back for another amazing stay. Thank you very much.Warm Regards Diky Lingga Wisnu Resort Manager

Jawapan daripada Pihak Penginapan: Dear piya muqitThank you for your fantastic review to Sudamala Resort Seraya. We're thrilled that you enjoyed the luxurious accommodations, healthy house reef, and the chance to spot a turtle in our sparkling waters. It's great to hear you appreciated the well equipped in Aqura dive center, delicious gourmet dishes, and the unique mix of Indonesian and Western flavors in Lomak Restaurant. We're delighted you found value in your stay and consider us a hidden gem in this paradise island. We hope to welcome you back for more incredible experiences and adventures with Komodo Dragons and explore Komodo National Park. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Jawapan daripada Pihak Penginapan: Dear Le YiThank you so much for taking the time to share such a thoughtful and detailed review of your stay in Sudamala Resort Seraya. We’re delighted to hear that you enjoyed the beautiful beach, vibrant marine life, and the comfort of our Premium Beach Bungalow. It’s wonderful to know you made use of our snorkeling and water sports facilities from Aqura Dive Center, and even took in the magical night skies and marine life around the jetty,those are truly special moments. We also appreciate your feedback regarding the dining experience in Lomak Restaurant. Your comments have been shared with our culinary/kitchen team as we continuously work to improve and cater to a broader range of preferences. We understand the importance of food variety, especially given our remote location, and we’re actively exploring ways to enhance this aspect of the guest experience. Thank you once again for your kind words and constructive suggestions. We hope to have the pleasure of welcoming you back in the future.Warm RegardsDiky Lingga WisnuResort Manager