Hotel Ladenburg dengan Bar

We are so disappointed. Don't be fooled by the offer and facilities you see online. We found the place soulless, which is such a shame, because it has hugh potential. I specifically chose this hotel because there were onsite facilities including a restaurant and bar. Neither were open on the day we checked in, apparently due to staff sickness!! So, I am expected to believe that only one person is tasked with running the kitchen, restaurant and bar! Umm! I am slightly cynical, to be honest. After a long drive we were looking forward to dinner and drinks. Our room was fine- very clean and comfortable ....but we could have had the same quality room for far less elsewhere. Breakfast was fine but again, I wouldn't pay for that again. The breakfast room was so deathly quiet, we wanted to eat breakfast and get out of there. No atmosphere. When you arrive at this hotel, you walk through a cloud of smoke, as the smoking area is directly infront of the front doors. What a welcome. I paid for the additional facilities but my meal that night was a bread roll from Lidl, up the road. I have waited almost two weeks for Leonardo to respond to my direct complaint via their chat service and I've heard nothing - I did give them the chance to address my complaint directly. More