Hotel berhampiran Arabel, Lagos

We stayed for only one night and it was one night too many. The Google reviews will mainly focus on the rude or inappropriate behavior of the front desk staff. However, I did not have that experience. Blank was very cordial and assisted in showing rooms before booking. But the A/C behind them doesn't even work, so they are hot and most likely annoyed and uncomfortable by the time guests start to check in mid-afternoon. It's even worse in the evening and that entire hallway is just too hot and stifling. So people should think twice before judging rude demeanor when it's actual lack of comfort. In their shoes, you wouldn't be so jovial either. Rooms: We came for the standard room (N21K) and were also shown the Deluxe. Deluxe (N25-26K) was decent but we just opted for the standard room. That lasted 1 min after our bags were brought into the room. Four luggages made the space already too tight. So we decided to upgrade to the Deluxe. While my husband went to do that, is when I really started to notice differences. The standard room (#8) was very dimly lit and didn't have a fridge, and I remembered the Deluxe had one. The curtains block off the most atrocious view and the bathroom is the size of a public stall, including the shower. Now my husband comes back stating that she will also show us the Executive (N30K). The Executive is what most people would probably expect for a Deluxe. We finalized for the Executive. The saying is that you pay for what you get, but you don't always get what you pay for. Issue#1- The AC which goes no lower than 17C will feel like a nice mid-powered fan, not an actual air con. Issue#2- The shower doesn't drain at all and the water is dirty. The color is like light urine. We found this out at the convenient hour of 8 pm, when ready to shower. Called the front desk, who said plumbing was coming. We assumed it would be on-site staff, but it was an actual outside party, who just sent two boys to do what, we don't even know. They literally asked my husband what he wants them to do. My husband is actually telling them to get a plunger or something. They tinkered around and said that it's the plumbing of how the building was first made and there is nothing they can do now; that maybe....yes, MAYBE, they will see in the morning. Issue#3- The toilet seat is not attached to the commode. It's not even broken. You can see that it was just defective from the very beginning and they just propped it on the commode and has been used that way ever since. Can you imagine? Issue#4- No hot water....or so we thought. We kept complaining that there wasn't any hot water, but was told there is. I begged for her to come and see for herself, if she didn't believe me. Then another girl says, oh....it's probably off. Let me come turn it on. You can go to your room and it will be on in a min. Really??? But why would it be off in the first place??? So when was the last time anyone was in that room? Food: We didn't eat there, but met the se

I stayed here for a week on business. This hotel has excellent service from reception to housekeeping to room service. The room that I got was spacious and very quiet - great for a good night's sleep. The hotel has a very good spa and wellness centre. The food is high quality mainstream fare. Not particularly creative though, and no plant-based main dishes.

wanted something different this weekend than our usual sceenery & locations. grounds are clean. staff is helpful, approachable and knowledable. ALL STAFF DEPARTMENTS SHOWED/ENABLED TEAM WORK accountability-which is rare ESPECIALLY for a chain(that'z evidence of TOP NOTCH professionalism). food was decent, room service is 24 hrs and there's a variety of cultural dishes from all ova the world. pool side is cool, there's also a cabana for those who wish to get cozzzziiieeee. also sitting area just for talking, sceenery, business/whateva. the rooms were decent size for the price and heart of the location. there are many entries within walking distance, local atms/bank branches along side. THEY DO NOT HAVE A ATM on site. above average on fridge in the rooms-you won't disappointed very sheek and above average on television size AND BRAND{trust me on this one, i am a travel nurse i have traveled MUCH}. from my experience all their rooms seem to have a sitting area within it-not usual for most hotels just anotha added benefit when lodgin with victoria crown on victoria lsland in lagos. the tubs are VERY deep-which is romantic and suffice for those looking to add to the moment OR just a great tub bath. BUT not very age friendly though, for the kiddies not safe for the disabled/matured/seniors/elderly a huge precaution/fright. YOU HAVE TO BE VERY CAREFUL when getting out. not even a grab bar is present. all marble and glass. VERY VERY nice restroom and set up though. very update, with crown molding and all its extras. laundry service is great prompt on return and honest. NOT LIKE THE SHEARTON 4 POINT: all MY CLOTH returned bacc to me.......hhhmm. wifi connection wasn't that great. channel selection was fair. there is a bar and restaurant on site as well. my expereince with the gatemen the duration of my stay while going in and out was just as pleasant and professional as well. front desk staff presented very neat in uniform, spoke clearly and each were considered anytime we had a question on destination we wish to go, service they offered or in idea of what to eat. there is also a gym. there were children present NONE of which were in age to make inappropiate noises said to mention we had good nite sleep NO LOUD NOISES any of the dates at various times of the day, noon nite or weekend we were present-WHICH IS GOOD lol thank you again cynthia for makin our weekend GREAT EMPLOYEE AND EXCELLENT CUSTOMER SERVICE. take care. stephen and bola egedegbe

My stay was absolutely great. If you have any issues and it’s reported to the management they act fast and make sure you’re happy. Great customer service, was impressed and I enjoyed my stay. Beautiful room. Will definitely see them again and I recommend my friends already 😊

Great hotel. Very clean and lots of activities on site. Food was delicious 🤤 and the staff were really kind an accommodating. It’s the perfect place for solo travellers who are in Lagos for business or pleasure.

The hotel location is great, room quality and amenities are unique. Management is impeccable. Special thanks to Pius from the Rye restaurant for his attention to detail, patience and friendliness. Thank Mr Shashank for hosting me. And also a big shout out to the Human Resources team for brilliant employee welfare.