Hotel Disney di Lake Buena Vista

Check in is at 6 p.m. which is truly inconvenient since check out is at 11 a.m, Our room wasn't ready until after 7 p.m. Our room had a dead roach in it. On top, you need to pay for parking which is ridiculous. When you call the front desk, it takes over 10 minutes to get anyone on the phone. The rooms are small and cramped.4 of us in a room was truly tooooo much. The room wasn't cleaned while we stayed.

I've been coming to WDW since 2000, my husband since he was a baby. Our family usually goes about once a year but it's been getting harder to do so as we have 2 dogs. We decided the cabins would be a great idea so we can have them with us. Later, when we opted to leave our furry babies with family instead, we still kept our reservation as we were curious about the ”'Rough' it in comfort,” claims. It is Disney so it should be great, right?! Well, I traveled from Europe and was jet-lagged the first day. I only checked in to drop off groceries as my children were waiting at MK. I didn't think to check for cleanliness, just did the usual check of the beds and left (it is Disney, so it should be super clean is what I thought). Got back extra tired at midnight and went to shower. Found 2 used toothbrushes in shower along with a thick film of soap in shelving. Asked my husband for dish soap and sponge and scrubbed and showered. Too tired, I went to bed. Next day, got up early and left to parks. Again, paid little attention to cabin. Got back at 10pm this time. Look around, the filth was horrible. Dirty windows, stained dirty nook in kitchen, cobwebs, dust everywhere (behind furniture, ceilings, baseboards, moldings), mold all over bathroom ceiling, dirty floors, and TO TOP IT ALL, we grabbed what was labeled as clean linen with a seal for sofa bed to discover a gritty blanket with a BLACK sheet. I called the front desk and told them about bedding and everything else. Was told they will make a report. I said I want lodging up to DISNEY STANDARDS and that this wasn't it. By then it was 11pm and my son fell asleep. I asked for manager to come see me first thing in the morning. Manager comes and I said to please just come in and look around, He took pictures and I showed him mine. He asked that I send him the pictures I took. Didn't even have to argue, he could see exactly how bad the cabin was. He offered to put us in another cabin but given what I could see here, why would I switch cabins? It's obvious what their standard of cleanliness is so I asked to move resorts. The manager was very understanding and without me even asking, he refunded one night's stay. It really was that bad. My advice, if you're going to stay here, take a GOOD look around with lights on and open windows so you can gauge whether you are comfortable. Between being jet-lagged and entire stays at parks, also trusting Disney cleanliness standards, I stayed 2 nights too long. My second resort was a gem, and super clean. Exactly how Disney is supposed to be.

Set in a prime location of Orlando (FL), DISNEY'S PORT ORLEANS RESORT - FRENCH QUARTER puts everything the city has to offer just outside your doorstep. The property offers a high standard of service and amenities to suit the individual needs of all travelers. Service-minded staff will welcome and guide you at DISNEY'S PORT ORLEANS RESORT - FRENCH QUARTER. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. No matter what your reasons are for visiting Orlando (FL), DISNEY'S PORT ORLEANS RESORT - FRENCH QUARTER will make you feel instantly at home.

DISNEY'S SARATOGA SPRINGS RESORT & SPA is conveniently located in the popular Disney Downtown Lake Buena Vista area. Featuring a satisfying list of amenities, guests will find their stay at the property a comfortable one. Free Wi-Fi in all rooms, 24-hour security, gift/souvenir shop, grocery deliveries, laundromat are just some of the facilities on offer. Each guestroom is elegantly furnished and equipped with handy amenities. Access to the property's outdoor pool will further enhance your already satisfying stay. Discover all Orlando (FL) has to offer by making DISNEY'S SARATOGA SPRINGS RESORT & SPA your base.

DISNEY'S OLD KEY WEST RESORT is perfectly located for both business and leisure guests in Orlando (FL). The property offers guests a range of services and amenities designed to provide comfort and convenience. Service-minded staff will welcome and guide you at DISNEY'S OLD KEY WEST RESORT. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. A welcoming atmosphere and excellent service are what you can expect during your stay at DISNEY'S OLD KEY WEST RESORT.

I really wanted to love this resort. I have read good things and needed to try it for myself. There are good points to the resort. The rooms were comfy and clean. I liked the food options. Riding the boat to Disney Springs was a very relaxing experience with great new views of the grounds. Unfortunately they booked us into a building with no water service. No warning was given. I had mentioned during check-in that we were hoping to get a room and get some laundry done so nearby laundry would be great. We couldn't even flush the toilet. When I called customer service to let them know about the water issue they informed me there wasn't a restoration time but the outage would be temporary. I'm sorry - water availability is actually a need - not a nice option to have. They told me I could get my name on a list and be called back if another room became available with water. Uhh... we packed up and went back down to the lobby. When walking into the lobby there was a sign indicating there was a planned electrical outage for the next morning between 1:30 and 5:00 am. Terrific! No water and no electricity! At that point I was beyond upset and emotional. After wasting another 30 minutes waiting they magically found us a room with water. We went and got laundry started and sat by the closest pool. There was a sign off to the side of one of the gates indicating the pool was closed for refurbishment. However there were guests enjoying the pool so we went ahead and sat down to relax for a bit. Then we all get asked to leave the pool -it's a liability to have us in there we were told. Terrific. But don't worry - we were welcome at the other on-site pools. Again - not one word about the closed pool during check-in. It was a trek to the other pools. Multiple reviews and customer service reps described this a small and intimate resort. I did not find that to be the case at all. It is very spread out and has multiple bus stops. If you don't get a room in one of the buildings next to the lobby/restaurants you will be walking quite a ways. Be prepared for that. No elevators - I knew that going in and think you should as well. Overall I understand that all hotels have maintenance issues. It's how the staff handles those issues that makes the difference. Not being upfront and honest with the guests that you're inconveniencing is completely unacceptable to me. This is a staff and guest experience failure. That's not even ok at a lesser brand - definitely not ok at Disney. I have reached out to customer service - no response at all so far.

Located in Disney Downtown Lake Buena Vista, DISNEY'S BOARDWALK VILLAS is a perfect starting point from which to explore Orlando (FL). The property offers guests a range of services and amenities designed to provide comfort and convenience. All the necessary facilities, including free Wi-Fi in all rooms, 24-hour security, convenience store, gift/souvenir shop, grocery deliveries, are at hand. Each guestroom is elegantly furnished and equipped with handy amenities. Enjoy the outdoor pool before retiring to your room for a well-deserved rest. For reliable service and professional staff, DISNEY'S BOARDWALK VILLAS caters to your needs.

BOULDER RIDGE VILLAS AT DISNEY'S WILDERNESS LODGE is a popular choice amongst travelers in Orlando (FL), whether exploring or just passing through. Featuring a satisfying list of amenities, guests will find their stay at the property a comfortable one. Service-minded staff will welcome and guide you at BOULDER RIDGE VILLAS AT DISNEY'S WILDERNESS LODGE. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Discover all Orlando (FL) has to offer by making BOULDER RIDGE VILLAS AT DISNEY'S WILDERNESS LODGE your base.

Located in Lake Buena Vista (Bay Lake), Disney's BoardWalk Inn is within a 5-minute drive of Disney's Fantasia Gardens Miniature Golf Course and Disney's Winter Summerland Miniature Golf Course. This 4-star resort is 2.2 mi (3.5 km) from Disney Springs® and 2.2 mi (3.6 km) from Disney's Blizzard Beach Water Park.Be sure to enjoy recreational amenities, including a health club, an outdoor pool, and a waterslide. This resort also features complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands. Spending a day of fun is easy with the complimentary theme park shuttle.Grab a bite to eat at one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 378 guestrooms. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers.

Ideally located in the Disney Downtown Lake Buena Vista area, DISNEY'S GRAND FLORIDIAN RESORT AND SPA promises a relaxing and wonderful visit. The property has everything you need for a comfortable stay. Free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping, gift/souvenir shop are on the list of things guests can enjoy. Each guestroom is elegantly furnished and equipped with handy amenities. Recuperate from a full day of sightseeing in the comfort of your room, or take advantage of the hot tub, fitness center, outdoor pool, spa, massage. DISNEY'S GRAND FLORIDIAN RESORT AND SPA combines warm hospitality with a lovely ambiance to make your stay in Orlando (FL) unforgettable.