Hotel Lake Forest dengan Bar

Do not stay here. Where do I start...oh yea, from the beginning. They advertise a restaurant in the hotel so getting in around 8pm, we figured this would be the best place to go just to save time. They're supposed to open until 10pm but when we arrived, it was closed. Apparently, the cook didn't show up that night so they had no choice...it was never open while we were there. Then needed ice...walked around the hotel to all 3 ice makers...all broken. Woke up in the morning, was going to make coffee in the room...the K cups were there but NO COFFEE MACHINE! Had to go to the front desk and they had one sent up. Got it all set up, looked through the K cups, no regular coffee. Back to the front desk to find regular K cup but they were out. He eventually found some but too late, we were gone for the day. Now the room...pillows sucked, they were just way too thin, as in thin like a sleeping on a blanket. The bathroom door wouldn't latch so we were unable to lock the door when using the bathroom. But the worst part of that frickin bathroom door was it squeaked! If anyone got up in the middle of the night to use the bathroom, everyone in the room woke up because of the noise. The one bright spot was their breakfast and their breakfast attendant Joe. He was very friendly and pleasant to talk to.

#好評#對床品舒適度，安全性，性價比，鄰近餐廳，梳洗用品滿意；在该酒店住了两晚，感觉非常不错！房间布局合理，设施齐全；员工服务态度非常好；尤其自助早餐品种丰富。唯一的遗憾就是房间里Wi-Fi基本接收不到。

很新的酒店。當時就是看到是希爾頓旗下的，是一家家庭式酒店，很多帶孩子的遊客。房間設施很新，也很乾凈。客房裡有個開放式小廚房，可以燒水，有很大一個冰箱。床也比較舒服，king size。尤其隔音效果很好，我們房間是在高速路一側，但是外面車子噪音完全聽不到。早餐自助也還不錯，雖然類別不多，但是提供的都很好吃，都是純西式的早點。我們是凌晨到的酒店，前台當時衹有一個人，check in很快，但是酒店前台工作人員很少，行李衹有自己用推車拿上樓。酒店也有停車場。整體入住情況還不錯，性價比高。推薦！

Place is nice rooms are nice amenities are nice except that it says wardrobe and microwave also included but not true there was no microwave and no wardrobe I don’t mind the no wardrobe but I would’ve liked a microwave. Front desk girl was nice but not a pleasant nice plus she was rushing us. Other than that everything else was okay I guess

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.