Newport Wales (M4, J24)

Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.

Fabulous thank you

Ask for a top floor bedroom as we were kept up all night by the people above us - happens every time we stay here. Musky damp smell in room 9. WiFi very poor.

We will look for another Company or method in the future as you no longer allow my Son to share a room with the rest of the family as he is 18 years old. This spoilt our trip as we had to spend the evening apart. There is no socialising area and doubled the cost of accommodation.

Another excellent Premier Inn to add to the list of goodens in the South Wales area. Friendly, efficient reception, warm, cosy room and plenty of comfort. Enjoyed a brilliant night sleep and felt highly refreshed in the morning. Two things prevent a five star review: the first is the price, since Premier Inn have raised their rates massively it's difficult to get a good deal here. Secondly, both the window and slider were broken in my room, so it got a little cold at times. Overall though a really good hotel and wouldn't hesitate to stay again if a decent rate presents itself.

We paid £40 in advance for breakfast: but no time slots were available in the mornings during our 2 days at the hotel. We did not have hot water the second morning. We were very disappointed about all that!

Avoid this hotel at all cost. Our journey didn't take as long as anticipated so we arrived earlier that the 3 o'clock check in. We asked if we could check-in early to be told yes if we paid an extra £10 which we didn't, when we did get our room it was freezing. We turned the heating up but it automatically switches off after so long, when we left to go for food and come back to the room It was freezing again.The free WiFi is useless even for social media its useless, I paid an extra £5 for the hotels "ultimate WiFi and that didn't work at all and was told I would need to contact the people who I paid for the WiFi which was the hotel. No heating in the bathroom also freezing when taking a shower. Evening meal was poor staff couldn't get a simple food order right, the breakfast was the only positive from our two night stay. Back to staying at the New Inn I think.

perfect room as always, so clean and comfy. Lovely bathroom and layout, brilliant tv and a good size. The pillows are lovely but a little big/puffy for me, I'd rather have some flatter ones as I get neck ache when they are too deep/firm, maybe a spare thinner one as an option would be helpful but otherwise it was perfect!

Stayed in many expensive hotels over the years booked this cheap one as only wanted it for night was amazed it was one of the best hotels we have stayed in clean quite friendly just needed a fridge and it wouod have been perfect in every way