Hotel Fairfield by Marriott di Lansing

Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

The bar was closed the pool was closed. Weight room closed. Because of covid still. They r taking it a little too far. The rooms were clean. The workers were very nice.

We chose to be a Hilton Honors as we travel a lot, we booked a room inclusive of breakfast, upon checking in, we were not welcome as a member and breakfast was not discussed, we asked where the breakfast gonna be served, we directed to the location, in the next day we are ready to take breakfast, the staff in the restaurant seems confused, I mentioned that I booked a room with breakfast included, staff told us to go back to the reception to get a voucher, receptionist told me that they do not sell a room with breakfast included, she liked to argue thinking that I am telling a lie so I presented the booking confirmation and mentioned that I booked through Hilton website, so finally she gave me a voucher for 2 adults so I said how about my 2 kids are they not gonna eat?! In the website kids under 5 is free breakfast, then again she argued with me. I felt like im not staying in hilton brand hotel. My point is, this is not my problem that's the company problem, the website is not telling the right information, the hotel is under renovation, their main dining restaurant is a la Carte service not a buffet etc. Staffs are not pleasant, rude, reception staffs are not warm and welcome not supposed to work in the front. Valet people is not too bad, no complain. Hotel is currently renovating that's why it's clean but I don't recommend this hotel. Expensive room rate with breakfast inclusive if you just gonna get a la carte service with just 2 eggs and hard sausage. So no, not to this hotel, I'm not coming back.

Stayed in April 2024 and May 2024 with help from Gail and other front counter staff. This location was handy for us to visit with family, the room was clean, tidy and sanitized very well. The housekeeping staff and maintenance were handy when a couple of small things were needed (new towels, tightening of swimming pool ladder and fixing stuck quarters in the guest laundry dryer). They were fast and efficient to meet anything that was needed. Right across the street is a store called ”Horrocks” that has everything you might need in the way of food, entertainment and sweets. Restaurants like Cheddars, Texas Roadhouse, The Tangy Crab and many more including fast food are very handy. Easy access to the highways from this hotel and fuel stations, stores for shopping and banks are within a mile or more too! Gail is amazing and the other front counter staff are very helpful. There is small indoor store in the hotel but Horrocks is the place to go for other items. Access to downtown Lansing and other local attractions makes this a great place to stay. Don't overlook this location because it is great for business people, groups and families. The hot tub and pool are good amenities along with the fitness room.

Overall a completely fine at the Candlewood Suites! The room was very clean (with the exception of the curtains, those definitely need replacement). Amenities in the room were great for the price (full fridge, microwave, stovetop, dishwear, etc.). The snack cupboard at the front of the hotel had great prices! Bed was very comfy. Considering this hotel was 30-50$ cheaper AT LEAST than nearby competition and only a 6 minute drive from the main MSU campus, I can't see a reason not to stay here again. As long as you're not looking for the newest and best as far as technology and amenities go.

This is a very beautiful hotel to stay in. The hotel itself seems quite new and the rooms are very well appointed. Everything is very clean and fresh. It is a stylish hotel with nice paints and touches to the exterior and interior. The staff is very friendly and professional. Janice at the front desk was exceptional and very kind. I would highly recommend the courtyard downtown Lansing. One warning the surrounding area is a bit scetchy and maybe not so safe after hours but the hotel and lot seem quite secure.

I can't say enough good things about this place they always go above and beyond to keep the guests happy . The room was clean and stocked. The employees are awesome and very professional. This is definitely my go to hotel when I need it . I definitely recommend to anyone that needs a budget friendly stay and there's some good restaurants around the hotel also . I mean it's great there

Step into the brand new AC by Marriott Hotel in eastern Lansing, walkable from Michigan State University (MSU) campus and just 2 miles from downtown Lansing and the State Capital. In a vibrant redeveloped commercial center including restaurants, shopping, public parks and a connection to the Lansing River Trail. Walkable to Spartan Stadium and University amenities. A clean design brings 55" flat-screen Smart HDTV’s to each room and complimentary high-speed WiFi throughout. Maintain your healthy lifestyle in the heated Indoor Pool and Fitness Center. We offer an international twist with our breakfast and serve up tapas and expert local knowledge at our AC Lounge. Grab a glass of wine at Lansing’s premier culinary hotspot, Toscana Kitchen & Wine Market! Choose us for your next meeting or special celebration with up to 200 guests!

Stayed here for the night so i can go see the game with my daughter. The front desk was great when we checked in. The valet guy yong told us where all the good food places are. Overall it was a wonderful experiences will come back for another game.