Hotel berhampiran Hillborn Park, Lansing

Very pleased with how clean they are. Still waiting on my $50 refund for the deposit though

Beautiful hotel with unique rooms and modern technology. Everyone was very nice and helpful during the stay.

服務很好，可以提前入住。

My partner and I were visiting some friends in East Lansing and needed a hotel to stay in for the weekend. Very happy we stayed at the Marriott! The staff was wonderful and incredibly helpful. The rooms were clean and very modern. We had a balcony that overlooked the downtown area, which was a nice place to enjoy the warm weather when we had some down time. 100% would recommend the Marriott to anyone!!

We stayed overnight in April 2022 for family business. I booked directly through the IHG Holiday Inn website, and looked at the East Lansing site directly. There was no mention of renovations or anything out of the ordinary. When we arrived, there was no desk attendant, just a ”ring bell” sign with a bell marked, ”not today”...what a welcome. The desk attendant did arrive in short order though, and he was helpful for the simple requests we needed help with. I had booked a 2 queen bed room, but we soon learned that they were both full beds, NOT queens. Our 4 year old and 3 year old normal-sized children filled one bed. They were NOT QUEENS. Also, this location is under construction. There is no breakfast, just ”to go” bags in the breakfast area. It looks like the breakfast area was just shut down one day after hot service and left. There was a warm mixture of various juices in the bottom on the juice machine, cereal in mislabeled multi-serve containers left out without milk, and cases of shelf stable juice cups and cans to go with the to go bags. Coffee was not fresh, and it had run out by 8 am. The to go bags were each filled with a random fruit or applesauce, and a nutrigrain bar or some other carb. Overall, it was disgusting. The room was ok, aside from bed sizes being wrong. There was no kleenex, and there were screw holes in the door where it appeared that the lock chain had been removed for some sort of L-shaped replacement bracket. Upon checkout, we asked the desk attendant for some sort of discount for not knowing about the non-existent breakfast and wrong bed sizes, but we were just given a business card with a manager to call some other day. Wait to book here until they get their renovations finished and their rooms properly advertised.

We have stayed here twice since our daughter started MSU graduate studies in the fall of '22. The hotel has been very pleasant; both stays with clean, comfortable and spacious rooms. This time we were meeting our daughter to celebrate a late Christmas. The room accommodated us to make snacks and sit comfortable and have her open her presents in the couch area! I was a fun way to celebrate without taking over her shared living space or worrying about exciting her lovely furry canine roommate. We rested well in the comfortable beds, the bathroom was clean and spacious and breakfast was delicious, hot and full. And the part that made the stay so special was the birthday wishes and cannoli treat I enjoyed for my birthday from the hotel! It was above and beyond extra for them to play along with our celebration weekend!

設施不錯，前台服務水平低，信用卡預授權成了收費，事後解決問題卻也找不到及時解決的方案，事後幸得攜程客服及時跟進，及時得到退款，謝謝客服阿寶！

Located in a thriving part of the metro area, this hotel offers clean, quiet, well-appointed rooms, convenient parking and a front desk staffed with people who work with guests to make for a satisfactory stay. In our case, my wife attended a conference next door, which ended well past checkout time. Normally, that wouldn't be a big deal since the hotel is close to parks and other areas that are fine for reading a book, checking email, etc. But this was a typical hot, muggy Michigan summer day and thunderstorms threatened. Not conducive for spending hours in the car. We explained the situation and – problem solved – checkout was extended by three hours. That's customer service. That alone would be a reason to revisit if we were again in the area. I wish TripAdvisor would allow half-star increments to ratings. I gave the hotel four stars. That's a bit generous and 3 1/2 is more realistic.